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This Position Is No Longer Available

Job Title:  Medical Support Assistant GS-679-00 (Multiple Position in Different Section including CBOC's Clinics
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  VHA-672-14-NX-1141163-EO

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$0.00 to $0.00 / Per Year
Thursday, June 12, 2014 to Monday, June 23, 2014
Full Time - Excepted Service Permanent
10 vacancies in the following location:
San Juan, PR View Map
Position Posted for Veterans only
Not Applicable


Vacancy Identification Number (VIN): 1141163

Salary: To be determined by Professional Standard Board of your peers and based on your education, experience, and professional accomplishments.

Our mission:  To fulfill President Lincoln's promise - " To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and woman who are America's Veterans. 


 The Medical Support Assistant is responsible for initiating and performing a variety of support functions as administrative and clerical duties associated with patient care and treatment on an inpatient and outpatient (Medical, Surgical, Psychiatric, Operating Room, Blind Rehabilitation, Spinal Cord Injury, & Disorders (SCI&D), and Comprehensive Integrated Inpatient Rehabilitation Program (CIIRP), Cardio Lab and Community Living Center) units of this facility

This position is in the Excepted Service. Initial appointment to this position is subject to the recommendation of a professional standards board and approval by the Medical center Director. Grade and salary will be recommended by the board and is based on the personal qualification of the candidate (i.e education, certification, experience, etc.)


  • Not Required


  • No


  • US citizenship
  • Background/suitability investigation
  • Education


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This is the full performance level for a Medical Support Assistant (MSA). At this level. The MSA performs a full range of duties.  The MSA is responsible for: Scheduling, canceling, re-scheduling patient’s appointments and/or consults. Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no-shows information. Monitoring the electronic wait visit. Preparing for clinics visits. Monitoring both inpatient and outpatient appointments for areas of responsibility. Ensuring encounter forms are completed in order to obtain appropriate workload credits. Verifying and updating demographic and insurance information. Processing all emergency and non-emergency transfer to other VA facilities or private hospitals.  Performing basic eligibility, co-pays and pre-authorization requirements for specific coverage. Performs other duties as assigned.


Work Schedule: Monday to Saturday from  5:30am  to 2:00pm, 6:00am to 2:30pm, 7:00am to 3:30pm, 7:30am to

4:00pm, and 8:00am to 4:30pm.



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Basic requirements: English Language proficiency required:  Applicants must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d). ( No person that is not proficient in spoken and written English will be appointed under authority of 38 U.S.C. Chapter 73 or 74 to serve in a direct patient-care capacity). 


GS-5: (Full performance Level) Specialized Experience:  The candidate must have one (1) year of specialized experience that demonstrate their knowledge, skills and abilities to perform the work of a Medical Support Assistant. Examples of specialized experience is work in a medical facility, hospital, doctor’s office, outpatient or specialty clinic performing duties such as scheduling, cancelling and rescheduling patients appointments, preparing for clinics visits, verifying and updating patient demographic and insurance information, providing customer service to patients and visitors, entering data and completing encounter forms, answering routine questions and providing information to patients, performs data collection, entry and retrieval for evaluation and validation and reports purposes. Knowledge of privacy act regulations and release of information requirements.  OR Education Substitution:  Four (4) years of education above high school level with courses that would provide the knowledge, skills, and ability to perform the work of this position.


Demonstrated Knowledge, Skills and Abilities:


1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer’s concerns, perform the task required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.


GS-4 (Development level).  One (1) year of experience in clerical or office work that demonstrates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education Substitution:  Two (2) years of education above high school.


Demonstrated Knowledge, Skills, and Abilities:


1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health acre team members in a courteous and helpful manner in order to complete job assistant.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize and maintain record systems.


GS-3 (Entry level).  Six (6) months  of experience in clerical or office work that demonstrates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.  OR Education Substitution:  One (1) year education above high school level. At this entry level equivalent combination of experience and education are qualifying for which education and experience are acceptable.

NOTE: Education must be accredited by an accrediting institution recognized by the United States Department of Education in order for it to be credited towards your qualifications for this position. You can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Qualified candidates referred for consideration will be interviewed using the Performance Based Interview (PBI) Process.  For information about PBI, you may access


Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed. 


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VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:



This is a bargaining position.

Fair Labor Standards Act (FLSA) Status:  Exempt  

Supervisory or Managerial Status:  NO


PHYSICAL REQUIREMENTS:  Work is primarily sedentary involving periods of moderate to heavy computer usage.  Daily intermittent walking, standing, bending, stooping, reaching, crouching and carrying of lightweight items required.  Rigid deadlines and need for high degree of accuracy periodically becomes stressful and demanding.


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To apply for this position, you must provide a complete Application Package (See "Required Documents" section below).  The complete Application Package must be submitted by 11:59 PM (EST) on Monday, June 23, 2014.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To return to a previously Saved or Incomplete application return to your member account in USAJOBS to see the status of your application, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,
  2. Print this 1203FX form to provide your response to the occupational questionnaire, and
  3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page  using the following Vacancy ID 1141163.
  2. Fax your documents to (478)757-3144.


To apply for this position, you must provide a complete Application Package which includes: No consideration will be

taken, if required documents are incomplete.


  1. Occupational Questionnaire 
  2. CV or Resume 
  3. VA Form 10- 2850c - Application For Associated Health Occupations -  Available at
  4. Copy of D-214
  5. OF-306
  6. SF-15 ( Application for 10-Point Veteran Preference).


Edwin Otero
Phone: (787)641-7582x13118
Agency Information:
VHA Caribbean Islands HCS
Human Resources Management Service
10 Casia Street
San Juan, PR


After we receive your complete application package (including all required documents), your qualifications will be reviewed and we will determine if you are qualified.  You will be notified when we make this decision.   If you qualify, you may be referred to the hiring manager for further consideration and possible interview.   You will be notified if you are referred.


You will receive e-mail notification as to whether or not you were included on the list of referred candidates. If you do not provide an e-mail address, your notification will be sent via U.S. Postal Service within 2-4 weeks. Important note: Applicants have the burden of producing all needed information prior to the closing of the announcement Monday, June 23, 2014.

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