This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Support Specialist-DEU

Agency:Federal Trade Commission

Job Announcement Number:OED-RFO-2014-0009

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$52,146.00 to $67,787.00 / Per Year


Tuesday, June 10, 2014 to Tuesday, June 24, 2014




Competitive service - Permanent - Full-Time




1 vacancy in the following location:
Washington DC, DC View Map


All Qualified Candidates.


Public Trust - Background Investigation




About the Agency

OUR MISSION: The Federal Trade Commission (FTC) enforces a variety of federal antitrust and consumer protection laws. The Commission seeks to ensure that the nation’s markets function competitively and are vigorous, efficient, and free of undue restrictions. The Commission also works to enhance the smooth operation of the marketplace by eliminating acts or practices that are unfair or deceptive. Finally, the Commission undertakes economic analysis to support its law enforcement efforts and to contribute to the policy deliberations of the Congress, the Executive Branch, other independent agencies, and state and local governments when requested.

This position is located in the Office of the Executive Director (OED), Records and Filings Office (RFO), Document Processing Section. The incumbent serves as a Program Support Specialist responsible for the processing of official Commission documents and the development of training materials, policies, and procedures to support a variety of Records Management programs, including but not limited to Information Governance, Matter Management System (MMS2), E-Filing Application, Doc-smart. The incumbent of this position reports to the Deputy Director, Records and Filing Office.

Please note: If you would like to be considered under the Merit Promotion process please apply to vacancy announcement number OED-RFO-2014-0010.


  • This position requires U.S. citizenship.
  • Selective Service Registration is required for males born after 12/31/1959.
  • This position has selective placement factors.


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The incumbent will:

Interpret Commission rules and regulations related to Commission proceedings and filing of documents for both agency staff and the public to help ensure that all parties comply with those requirements. 

Write supplemental policies and memoranda which interpret and implement the rules and regulations related to the Section’s management information systems.

Develop new operating policies, procedures, and guidelines necessary to deal with emerging program issues.

Develop instructions, lessons, and tools for users and conducts web-based classroom and/or desk-side training for E-Filing, MMS2, Doc-Smart and Records and Information Management.

Train and advise staff on their role in using programs and advises the Section management on training matters.

Test new features or enhancements before they are put into “live production and provides the programmers with information regarding the viability of the changes and any difficulties that other existing systems may experience as a result of the upgrade. 

Handle issues regarding the performance and functionality associated with the E-Filing and Commentworks applications.

Review official documents in FTC proceedings to ensure they are appropriately, accurately and expeditiously classified and processed in accordance with the requirements of the Rules of Practice.

Develop and implement stringent policies regarding the service and distribution of confidential and in camera documents in order to prevent the disclosure of nonpublic information.

Coordinate with the RFO, Records Management Section, to ensure that electronic and paper materials are transferred from the Document Processing Section to the Records Management Section in accordance with Records and Information Management Requirements.


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In order to qualify for this position, applicants must meet the following:

At the GS-9 Level: Applicants must possess one year of specialized experience equivalent to the GS-7 grade level. Specialized experience is defined as: preparing documents and reports to explain basic functional and/or specialty information regarding filing systems and storage of files and records and knowledge of case management.


You can qualify based on education for the GS-9, if you have completed:

•Related master's for equivalent graduation degree

•2 full years of related, progressively higher level graduate education leading to such a degree, or

•LL.B or J.D., if related


A combination of specialized experience and graduate level education that meets 100% of the qualification requirements described above.

Selective Factors:

In order to meet minimum qualifications, applicants must also identify experience, which demonstrates that the candidate meets the following selective factors. Candidates who do not show such experience in their resume will not be considered.

Do you have experience accepting, reviewing, and processing Filings filed for legal procedures?

Do you have experience using case management and document management systems for processing and storing legal documents (i.e., Matter Management System and Documentum)?

Evidence of the selective placement factors must be reflected in the resume. Applicants who do not possess both the basic qualifications AND selective placement factors will not be considered.

All applications must be received on-line via


For information on how FTC determines the best qualified candidates click here.
To preview questions please click here.


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Individuals applying for this announcement are required to complete and submit an online application through the Office of Personnel Management's (OPM) application system, USAJOBS.  The information you provide in USAJOBS is general information completed by all candidates. That information and your resume will become part of your application and will automatically be transferred to
FT-SEE when you apply online. The submission of anything other than the below online application will result in you not being considered for this job.

If applying online poses a hardship to any applicant, please contact us.  Applicants must contact us at 202-326-2021 prior to the closing date to speak to someone who can provide assistance for online submission.  Requests for extensions will not be granted.

There are several parts of the application process that will affect your overall evaluation:
1. Your online resume (See Step 1 below).
2. Your responses to the eligibility questions.
3. Your responses to the vacancy specific self-assessment questions.
4. Submission of supporting documentation (See instructions under the "Required Documentation" section of this posting.

You have until 11:59 PM Eastern Time on the closing date of this announcement to complete the following four-step application process:

STEP 1:  To apply, you must first register on USAJOBS at and have at least one resume associated with your account.  Your online resume must be built using the USAJOBS resume builder or you can upload an existing resume from your computer. You must submit a resume to be considered for this position. Once you have completed the registration process, thoroughly review this vacancy announcement and then select the "Apply Online" button and follow the instructions provided.

STEP 2:  After selecting a resume to submit with your application package, you will be taken to FT-SEE to answer questions related to your experience and vacancy specific questions.  The answers to the questions are necessary to evaluate your qualifications for the specific job to which you are applying. When completed, the information you provided through  USAJOBS and the answers to the
FT-SEE questions will become your application.

STEP 3: Review your resume to make certain that it supports your responses to the questions.  Once you submit your online application, you will see a screen telling you that your application has been successfully transmitted.  If you do not receive this confirmation, you have not successfully completed your application.

STEP 4: Submit Supporting Documentation, as necessary.

NOTE:  Paper applications and information sent by mail WILL NOT BE ACCEPTED.


To help you ensure your application fully outlines your qualifications and eligibility for this position, please submit the following documentation as appropriate.  Some of the items listed may not apply to you.


__ Announcement number, title, and grade(s) of the position

__ Full name, mailing address (including zip code) and day and evening phone numbers (with area code)

__ Statement that you are a U.S. citizen

__ Current Federal employees serving on a competitive career or career conditional appointment or reinstatement eligible must submit a copy of their most recent Notification of Personnel Action (SF-50).

__Copy of DD Form 214 (Certificate of Release or Discharge from Active Duty) (only if claiming veteran's preference)

__SF-15 (Application for 10-point Veteran's Preference) plus the support documentation required by this form (if claiming 10-point veteran's preference)

__ Paid and non-paid work experience related to the position.  For each period of Work experience include:

___Job title
___Series/grade (if Federal employment)
___Duties and accomplishments
___Employer's name and address
___Supervisor's name and contact information
___Starting and ending dates of employment (month/day/year)
___Number of hours worked per week
___Indicate if we may contact current supervisor/employer

___Other job related information, such as training courses (title & year); skills (e.g., other languages, computer software/hardware, tools, etc.)

___Certificates/licenses (current).  

___Honors, awards, and special accomplishments

___A Legible copy of college transcripts (if qualifying all or in part on the basis of Education for this position)

___Support documentation for eligibility for special hiring authorities, such as disability, Peace Corps service, etc.


HR Assistant
Phone: 000-000-0000
Fax: 000-000-0000
Agency Information:
Federal Trade Commission
600 Pennsylvania Avenue, NW
Room 723
Attn: Human Resources
Washington, DC
Fax: 000-000-0000


Click here to see What to Expect Next .

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