Job Overview


About the Agency

OUR MISSION: The Federal Trade Commission (FTC) enforces a variety of federal antitrust and consumer protection laws. The Commission seeks to ensure that the nation’s markets function competitively and are vigorous, efficient, and free of undue restrictions. The Commission also works to enhance the smooth operation of the marketplace by eliminating acts or practices that are unfair or deceptive. Finally, the Commission undertakes economic analysis to support its law enforcement efforts and to contribute to the policy deliberations of the Congress, the Executive Branch, other independent agencies, and state and local governments when requested.

This position is located in the Office of the Executive Director (OED), Records and Filings Office (RFO), Document Processing Section. The incumbent serves as a Program Support Specialist responsible for the processing of official Commission documents and the development of training materials, policies, and procedures to support a variety of Records Management programs, including but not limited to Information Governance, Matter Management System (MMS2), E-Filing Application, Doc-smart. The incumbent of this position reports to the Deputy Director, Records and Filing Office.

Please note: If you would like to be considered under the Merit Promotion process please apply to vacancy announcement number OED-RFO-2014-0010.


The incumbent will:

Interpret Commission rules and regulations related to Commission proceedings and filing of documents for both agency staff and the public to help ensure that all parties comply with those requirements. 

Write supplemental policies and memoranda which interpret and implement the rules and regulations related to the Section’s management information systems.

Develop new operating policies, procedures, and guidelines necessary to deal with emerging program issues.

Develop instructions, lessons, and tools for users and conducts web-based classroom and/or desk-side training for E-Filing, MMS2, Doc-Smart and Records and Information Management.

Train and advise staff on their role in using programs and advises the Section management on training matters.

Test new features or enhancements before they are put into “live production and provides the programmers with information regarding the viability of the changes and any difficulties that other existing systems may experience as a result of the upgrade. 

Handle issues regarding the performance and functionality associated with the E-Filing and Commentworks applications.

Review official documents in FTC proceedings to ensure they are appropriately, accurately and expeditiously classified and processed in accordance with the requirements of the Rules of Practice.

Develop and implement stringent policies regarding the service and distribution of confidential and in camera documents in order to prevent the disclosure of nonpublic information.

Coordinate with the RFO, Records Management Section, to ensure that electronic and paper materials are transferred from the Document Processing Section to the Records Management Section in accordance with Records and Information Management Requirements.