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This Position Is No Longer Available

Job Title:  Social Insurance Specialist (Claims Representative) (Recent Graduates)
Agency:  Social Security Administration
Job Announcement Number:  SI-1137168-14-PATH-AP-132

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$32,204.00 to $51,860.00 / Per Year
Friday, June 06, 2014 to Tuesday, June 10, 2014
Full Time - Recent Graduates
1 vacancy in the following location:
Xenia, OH View Map
Recent Graduates from qualifying institutions within two years of degree or certification. Veterans preclude by their military service obligations will have up to six years from their degree completion date to apply.
Not Applicable


Do you have a desire to:

  • Help SSA manage its Social Security programs, analyze and solve problems?
  • Advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

SSA Recent Graduates Program Eligibility Requirements
The SSA Recent Graduates Program (Program) provides Recent Graduates with entry-level developmental experience and is designed to lead to a career in the Federal government. To be eligible for the Program, applicants must have completed all requirements of an academic course of study leading to a qualifying associates, bachelor's, master's, professional, doctorate, vocational, or technical degree or certificate from a qualifying educational institution within the 2 years preceding the closing date of this announcement.  Preference-eligible veterans who, due to military service obligations, were precluded from applying to the Program during any portion of the 2-year eligibility period are entitled to a full 2-year period of eligibility upon release or discharge from active duty.  In no event, however, may the eligibility period extend beyond 6 years from the date on which the preference eligible veteran completed the requirements of an academic course of study. Exception:  Individuals who completed their academic requirements between December 27, 2010 and July 10, 2012 are eligible for the Recent Graduates Program until July 10, 2014.

Once selected for the Claims Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

The transcript(s) must include the date your degree was conferred.   Applications will not be considered without this documentation.

This position is located at SSA Field Office:

80 North Progress Drive
Xenia, OH 45385

Note: This position is being filled on a full-time basis. This is a 2-year developmental program.  After successful completion of the program, you may be noncompetitively converted to a term (not to exceed 1-4 years) or permanent appointment.

Additional selections may be made within six months from the closing date of this announcement.

This is a career-ladder position leading to the GS-11 grade level.


  • Not Required


  • No


  • U.S. Citizenship Required
  • Selective Service Registration required for male applicants, unless exempt
  • Security and/or Background Investigation Required
  • Must have a qualifying degree or certificate
  • Selectees are required to serve a trial period
  • Relocation expenses will not be paid
  • Must pass Meet-and-Deal panel interview


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Claims Representatives conduct interviews to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, and health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and continuing claims for benefits and payments.


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All qualification requirements must be met by the closing date of the announcement.

If you are using experience to qualify, your resume must show:

For GS-5: Three years of general experience that demonstrates the ability to 1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

For GS-7: One (1) year of specialized experience assisting individuals in establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing benefit programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).


SUBSTITUTING EDUCATION:  Substitution of education for general and specialized experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions.  If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education.  NOTE: Education completed in a foreign institution must be must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to:


If you are selected for the position, you must provide your official college transcripts prior to being appointed.


For GS-5: A bachelor's degree OR completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 semester hours or 45 quarter hours. (Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.)

For GS-7: One full year of graduate level education in a related field (one year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study) OR a combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in a related field. Superior academic achievement is based on:

  • Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
  • Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. OR
  • Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
  • Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).

If you are claiming one full year (e.g., 18 semester, 27 quarter hours, etc.) of related graduate course work, you must provide proof. Examples of related graduate course work include Business Administration, Public Administration, and Social Work.

No more than 10% of credits may be based on pass/fail courses.


Meet and Deal Panel Interview:  Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.


The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation may be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position.  

Numerical scores will be assigned on a scale of 100.  Each applicant who meets the qualification requirements for the position will be assigned a rating of 70 or more and will be eligible to receive further consideration for an appointment.  Preference eligible veterans scoring 70 or more will receive additional points for veterans' preference. 

We recommend you use USAJobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week.  Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying 
for additional guidance.

Note: Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link:  View Occupational Questionnaire


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Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work. Please visit our Careers website for additional information.


Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


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To apply for this position, you must provide a complete Application Package which includes:

  1. Your Résumé
  2. Transcript(s) (unofficial copies accepted) which must include the date your degree was conferred.
  3. The Occupational Questionnaire
  4. Additional Required Documents (see Required Documents section below)

The complete application package must be submitted by 11:59 PM (EST) on Tuesday, June 10, 2014.

  • To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.

  • Click the Submit My Answers button to submit your application package.

  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    NOTE : Your uploaded documents may take several hours to clear the virus scan process.

  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating.

    To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1137168. Fax your documents to 1-478-757-3144.


If you cannot apply online:
1. View and print the occupational questionnaire: View Occupational Questionnaire
2. Print the
1203FX (Form C) to provide your responses to the occupational questionnaire; and
3. Fax the completed 1203FX and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.


If you require assistance with the application process or experience technical difficulty, please contact Addie S. Price at (312)575-6769.

Individuals with disabilities may call us via Federal Relay using the (voice) contact telephone provided.


All supporting documentation must be received by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.


VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy), official statement of service from your command if you are currently on active duty, or other proof of eligibility. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must submit the required documentation specified on the reverse of the Application for 10-Point Veterans' Preference (SF 15).  Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit: Feds Hire Vets – Vet Guide

PROOF OF EDUCATION: Applicants must submit a copy of their transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree or certificate must be from an accredited college or university, or qualifying career or certificate program. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.


Addie S. Price
Phone: (312)575-6769
TDD: 312-575-6769
Agency Information:
SSA Chicago
600 W Madison
Chicago, IL


Once you have successfully submitted your occupational questionnaire, you will receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.

If you applied incorrectly or submitted an incomplete application, we will be unable to send you notifications regarding the status of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.

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