This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:PART TIME Pharmacy Technician (Pharmacy Call Center)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:632-JB-14-BF-1135190

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,560.00 to $45,898.00 / Per Year

OPEN PERIOD:

Wednesday, June 04, 2014 to Tuesday, June 24, 2014

SERIES & GRADE:

GS-0661-00

POSITION INFORMATION:

Part Time 20 hours - Excepted Service Permanent

PROMOTION POTENTIAL:

05

DUTY LOCATIONS:

2 vacancies in the following location:
Northport, NY View Map

WHO MAY APPLY:

Various Part Time Shifts Avilable

SECURITY CLEARANCE:

Not Applicable

SUPERVISORY STATUS:

No

JOB SUMMARY:

Vacancy Identification Number (VIN) 1135190

 

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information about the Northport VA Medical Center, please visit:  http://www.northport.va.gov


Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-4 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and/or experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


Relocation Expenses: Relocation expenses are not authorized for this position.

 

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


 

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required

DUTIES:

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This position functions primarily in the VISN 3 Virtual Pharmacy Call Center, located on the campus of the Northport Veterans Administration Medical Center.  The call Center provides virtual services to all VISN 3 Outpatient Pharmacy departments within VISN 3 during normal business hours.  The incumbent is responsible for a full range of pharmacy technician and customer service duties related to assisting veterans served by any of the VISN 3 Veterans Administration Medical Centers.  Assignments involve the provision of telephone assistance to patients and/or their representatives, and hospital staff, including triaging veteran issues requiring local pharmacy resolution.  The work product directly affects the timeliness, quality and effectiveness of local outpatient pharmacy services through the VISN.  Candidates must demonstrate strong verbal communication skills.  Must be able to articulate information in a clear and concise manner.  Strong command of the English language.  Must demonstrate empathy with callers.  Must demonstrate ability to defuse potential customer conflict utilizing the appropriate tone, support, questions and or counsel.

 

SCOPE OF ASSIGNED DUTIES

Duties may include, but are not limited to, the following:

**Answer telephone calls received in the VISN Call Center, triaging calls to decide when professional intervention from the Clinical Pharmacist is necessary, and answering all other calls as appropriate providing assistance to the customer to the fullest extent possible.

**Assess nature of telephone calls in customer service area to relay potential problems and/or trends to supervisor for Quality Improvement purposes, continuously seeking to improve processes.

**Operate and maintain complicated computer, telephone, facsimile, and photocopy equipment.

**Accurately interpret information derived from VISTA and/or CPRS to answer patient queries about the status of a prescription.

**Answer questions from Pharmacy and non-Pharmacy personnel regarding drug distribution.  Identifies potential problems and assists with the resolution of these problems, alerting the Clinical Pharmacist to the need for clinical intervention when necessary.

**Participate in total quality improvement activities by assisting with the collection of data used for the purpose of improving quality of customer service provided.

**Assist in all aspects of operations of the VISN 3 Call Center, as assigned and/or as time permits, to maintain the consistency of overall Customer Service applications.

 


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:  

  • U.S. citizenship.  
  • A high school diploma or equivalent OR at least 3 months experience
  • Must be proficient in spoken and written English
  • Certification by the National Pharmacy Technician Certification Board (PTCB) is highly desirable

 

QUALIFICATION REQUIREMENTS:

 

In addition to the basic requirements noted above, candidates must meet the grade requirements as noted below.

 

For GS-4:  Successful completion of 2 years above high school with courses related to pharmacy or pharmacy technology; OR 1 year of general experience that may have included experience in another medical field (licensed practical nurse, laboratory technology, etc.).  Successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program conducted by the Armed Forces or the US maritime Service under close medical and professional supervision is creditable on a month-for-month basis for general experience.  In addition, the candidate must demonstrate the following KSAs:

1.  Ability to process and fill prescriptions under supervision.

2.  Ability to operate and maintain dispensing equipment.

3.  Ability to operate pharmacy information systems.

4.  Ability to maintain appropriate files.

5.  Ability to prepare sterile compounds under supervision.

 

For GS-5:  Successful completion of a 4 year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; OR successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the 1 year of experience required for the GS-5 level; OR at least 1 year of experience equivalent at the GS-4 grade level as described above.  In addition, the candidate must demonstrate the following Knowledge, Skills, and Abilities: 

 

Technical knowledge of drug and medication brand names, generic names/chemical names, general and special storage requirements, expiration date requirements, manufacturer/distributor sources, dosage forms, applicable systems of weights and measures, and medical terminology. 

Working knowledge of drug use and dosage forms available to be able to screen drug orders for propriety and assist the Clinical Pharmacist in solving potential problems. 

Working knowledge of computer systems, as they apply to the dispensing of outpatient prescriptions and the records thereof.

Knowledge of the laws, regulations and official policy concerning drug procurement and security and dispensing, to conform to legal and professional requirements of pharmacy practice.

Ability to operate and care for automated dispensing devices and equipment.

Knowledge of, and ability to perform, aseptic technique.

Knowledge of basic inventory procedures.

 

NOTE:  The GS-5 grade level represents the full performance level for a Pharmacy Technician.  Employees at this grade level serve as staff pharmacy technicians receiving little guidance from more experience staff members for more complex patients and procedures, and require minimal supervision.

 

NOTE:  Creditable Experience must have required the use of knowledge, skills, abilities and other characteristics associated with the scope of pharmacy technician practice as noted above.  Part time experience as a pharmacy technician is credited according to its relationship to the full time work week.

 

In order to qualify for this position at the GS-4 OR GS-5  grade level, your resume must reflect the education and/or experience as noted above.  So that we may make an appropriate qualification determination, please be clear, specific, and as detailed as possible as we may not make assumptions regarding your experience. 


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Computer keyboard activity and computer monitor use is frequently performed.  Hearing acuity is required for phone communication, patient counseling and professional communication.  The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs.  Works closely with others. 

 

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

 

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference.  You will not be contacted for additional information.

 


 

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.



HOW TO APPLY:

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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

 

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies. 

 

Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

 

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( https://my.usajobs.gov/Login.aspx ) to see the status of your application after applying, including any messages that may have been sent to you.

 

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

 

To fax supporting documents you are unable to upload:

  1. Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 1135190.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

 

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, June 24, 2014.



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at  http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (REQUIRED).
  3. Occupational Questionnaire (REQUIRED)
  4. Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/forms/pdf_fill/of0306.pdf).  This is a required form and must be submitted with your application.
  5. If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).  
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).
  7. Transcripts (if applicable).
  8. Armed Forces training certifications (if applicable)
  9. Copy of PTCB Certification (if certified)

 

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference.  You will not be contacted for additional information.

 

NOTE:  INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED.


Resume Reminder - Your resume must include the following information for each job listed:
Name, Job Title, Duties (be as detailed as possible), Month & year start/end dates (e.g. June 2007 to April 2008), Full-time or Part-time status (include hours worked per week)

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.  To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.  If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.  We cannot make assumption regarding your qualifications.

AGENCY CONTACT INFO:

John Brady
Phone: (631)261-4400x2707
Email: JOHN.BRADY2@VA.GOV
Agency Information:
VHA Northport VAMC
Human Resources 05J
79 Middleville Road
Northport, NY
11768

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

632-JB-14-BF-1135190

Control Number:

371648800