Job Overview


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at

Every day, our Operations Support Specialists, determine the applicability of new or proposed legislation and other agency decisions on organizational operations, managerial programs and requirements; develop, and/or monitor sophisticated management information systems; and prepare and provide briefings and presentations, representing the organization at meetings and conferences.

This position of OPERATIONS SUPPORT SPECIALIST starts at a salary of $47,923.00(GS-09 step 1), to $62,297.00 (GS-09 step 10).  Apply for this exciting opportunity to become a member of the National Benefits Center, within U.S. Citizenship and Immigration Services.

The vacancy announcement shows the location to be Lee's Summit; however, the National Benefits Center has two sites: Lee's Summit, MO and Overland Park, KS. The determination as to what location the position is assigned to has not been made at this time.

For definitions of terms found in this announcement, please click here

You may also be eligible to apply to CIS-PJN-1115327-NBC 

This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Note: USCIS may fill one or more positions using this vacancy.


As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of U.S. Citizenship and Immigration Services (USCIS). Your job duties may include any or all of the following:

  • Utilize various software packages (word processing, spreadsheets, databases, etc.) to create, edit, print and retrieve files. Establish and maintain files and filing systems. Order routine equipment, supplies and services. Process or record numerical information. Provide the upkeep and ensure accuracy of a variety of logs and records to support property management or inventory control.
  • Communicate verbally with various levels of employees and management in order to obtain and provide information. Develop standard operating procedures (SOPs). Check and correct correspondence for grammatical errors and content in such things as reports, meeting minutes, contracts, briefings, etc. Draft memos, transmittal letters, and form letters. Prepare draft management reviews or draft management reports.
  • Collect, compile, coordinate, and submit information for the presentation of reports. Analyze data and extract information (including drafts, charts, etc.) to identify problems, significant factors or trends to assist in decision-making. Select, interpret, and apply the proper administrative procedure or technical instruction or manual to perform work. Assist others in locating and selecting the proper administrative procedure or technical instruction or manual for others to perform their work. Propose solutions and make recommendations on the basis of information presented.

Travel Required

  • Not Required

Relocation Authorized

  • No