This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Inventory Management Specialist (Customer Support Specialist)

Department:Department of Defense

Agency:Defense Logistics Agency

Job Announcement Number:PH-14-JM-1114303

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$39,179.00 to $50,932.00 / Per Year


Wednesday, May 07, 2014 to Friday, May 09, 2014




Full Time - Permanent




Few vacancies in the following location:
Warner Robins, GA View Map


United States Citizens






America's Logistics Combat Support Agency

The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized.

As an Inventory Management Specialist (Customer Support Specialist), GS-2010-07, with DLA Aviation, the selected applicant will serve as an entry level intern in the DLA Pathways to Career Excellence (PaCE) Program performing a series of progressively more responsible Customer Support Specialist functions, along with formal and on-the-job training (OJT).  This position is located in Warner Robins, GA.

Anticipated entry-on-duty for selectees: July 13, 2014

One or more positions may be filled using this vacancy announcement.


  • Occasional Travel
  • TDY travel may be required


  • Yes
  • PCS Authorized


  • Must be a U.S. Citizen
  • Relevant experience and/or education (see Qualifications below)
  • Obtain prior to EOD and maintain NCS security w/o access.
  • Education, if applicable, must be completed by June 30, 2014.
  • Position is part of a Formal Developmental Program
  • Employee will need to sign a Mobility Agreement.


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As a GS-7 Inventory Management Specialist (Customer Support Specialist), duties will be developmental in nature and will include:

  • Providing information to key industrial customers relating to price, product uses, technical specification data, quality and warranty information;
  • Processing and expediting priority backorders for customer requisitions classified as most urgent requirements;
  • Monitoring and taking action on assigned projects involving emergency and contingency efforts and disaster relief during actual or simulated emergency periods;
  • Keeping customers abreast of status and material availability, explaining policy and procedures associated to material management; and,
  • Studying performance data gathered via Key Performance Indicators (KPIs) and operating metrics to assist in identifying trends in preparation for performance reviews.


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Minimum Qualifications
In order to qualify for this Inventory Management Specialist (Customer Support Specialist) GS-2010-07 position, you must meet the Minimum Qualifications through ONE of the following:
A. Have a bachelor's degree AND meet Superior Academic Achievement (SAA) based on ONE of the following: (1) class standing (upper third standing in graduating class); -OR- (2) grade-point average (2.95 or higher overall or over the last two years of bachelor’s degree –or- 3.45 in my major field or over the last two years in my major); -OR-(3) election to membership in a national scholastic honor society. For more specific details on SAA, click here. -OR-
B. Have one full year of graduate level study, or possess a master's or higher degree, e.g., LL.B., J.D., LL.M., Ph.D., in a field that provided the knowledge, skills, and abilities necessary to do the work. Such fields include business administration, commerce, marketing, industrial management, engineering, economics, accounting, business or commercial law, and statistics. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. -OR-
C. Have at least one year of specialized experience equivalent to GS-5 in the Federal Service resolving customer concerns pertaining to the status of current and future supply requirements; determining and advising customers on the distribution and position of supplies among major supply stations, stock points, or using activities; and, analyzing planned or scheduled material requirements and forecasts to determine categories and quantities of items as well as funds required. -OR-
D. Have less than the full amount of graduate education described in "B" (one full year) and less than the amount of experience described in "C," but have a combination of the type of graduate education described in "B" and the type of experience described in "C." COMBINATION OF EDUCATION AND EXPERIENCE: If you do not qualify based on education or experience alone, you can combine your education and experience by converting each to a percentage and then adding the percentages.(If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.) For GS-7: To calculate your percentage of graduate education divide the number of graduate semester hours by 18. Refer to the qualification requirements above for a description of the type of experience that is considered qualifying. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. GS-07: Requires 12 months of specialized experience as described in "C" above. Now add your percentages of education and experience. The two percentages must total at least 100% for you to qualify under the combination of education and experience.

ARE YOU USING YOUR EDUCATION TO QUALIFY? You may qualify for this position based on education if you will complete the qualification requirements on or before June 30, 2014.  Legible transcripts MUST be submitted to substantiate your education claims or you may be rated ineligible. At time of application: (1) Unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Only experience obtained by the closing date of this announcement will be considered.

Other conditions of employment: Permanent Change of Station (Moving expenses) (PCS): Authorized; TDY Travel:  Occasionally; Overtime Work:  Rarely; Financial Statement Filing:  Not Required; Security Requirements: Non-Critical Sensitive without access; Tour of Duty:  Regular; Fair Labor Standards Act:  Non-Exempt; Drug Testing Designated Position:  No

Mobility agreement required.

For additional conditions of employment information with the Defense Logistics Agency (DLA) Pathways to Career Excellence (PaCE) Program, click here.


Once the application process is complete, a review of your resume and supporting documentation will be made if you are within reach of selection, and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.  Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Category rating procedures will be used to rate and rank candidates. The rating you receive is based on your responses to the questionnaire. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into 3 categories: Best-Qualified, Highly-Qualified, Qualified.

The Category Rating Process does not add veterans’ preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

Your qualifications will be evaluated on the following knowledge, skills, abilities and other characteristics:

  • Educational Background
  • Work Experience
  • Social Organizations
  • Mathematic Skills
  • Accomplishments


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Are you claiming veterans preference? If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans’ preference see

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated in the Highly-Qualified category or above on the rating criteria for this position.  Please note: CTAP/ICTAP does not apply to current or former DoD employees applying for DoD positions.

Schedule A noncompetitive consideration: In addition to applying through competitive procedures, certain applicants with disabilities may be considered non-competitively under the Schedule A hiring authority.  In order to be eligible for employment under Schedule A, documentation of your disability is required. Such documentation is used to verify that the individual being hired is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. Proof of your disability must be included in your application package. For more information and proof required, see:

Position does not meet the criteria for filling with Re-Employed Annuitants.  The DoD criteria can be found at:


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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on Friday, May 09, 2014 to receive consideration.
* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click the Submit My Answers button to submit your application package.
* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 
* To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


The following documents are required and must be received by the closing date of this announcement: 
   1. Your Résumé: Resumes should include full description of job duties as well as dates (i.e., mm/yyyy - mm/yyyy) of employment
   2. A complete Assessment Questionnaire
   3. Other supporting documents:
         - College transcript(s), if qualifying based on education
         - Veterans Preference Documentation, if applicable
         - Schedule A Documentation, if applicable

Faxing Applications or Supporting Documents:
You are encouraged to apply online.  Applying online will allow you to review and track the status of your application. NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is PH1114303.
2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, May 09, 2014  to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.
To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Philadelphia Services Branch
Phone: (215)861-3074
Agency Information:
Philadelphia Services Branch
US Office of Personnel Management
600 Arch Street
Philadelphia, PA


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your category placement, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

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