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This Position Is No Longer Available

Department:  Department Of Homeland Security
Agency:  Customs and Border Protection
Job Announcement Number:  MHCBPDE-1112264-RYH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$39,179.00 to $50,932.00 / Per Year
Monday, May 12, 2014 to Wednesday, May 14, 2014
Full Time - Permanent
3 vacancies in the following location:
Laredo, TX View Map
United States Citizens
Q - Sensitive


Customs & Border Protection (CBP):  Securing America's Borders

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career?  If so, the Department of Homeland Security (DHS) is calling.  DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resiliency to disasters.  The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations.  Make an impact; join DHS.
Discover a challenging and rewarding career in CBP, the sole organization responsible for securing the nation's borders.  At U.S. Customs and Border Protection, we:
• Screen passengers, vehicles, and shipments entering our country
• Seize illegal narcotics, vehicles, and agricultural products
• Prevent unauthorized entry into the country
• Rescue individuals who fall into dangerous conditions traversing our border
For more information about CBP's mission, activities, and careers, please see

In this position, you will serve as a first-line supervisor with the Department of Homeland Security, U.S. Customs and Border Protection, at a Communications Center within a Border Patrol Sector.  The incumbent will provide administrative and technical direction to the Center, which operates on 4-10 hour shifts or eight hour shifts, seven days a week, on a rotational basis.  The incumbent facilitates operations and training to Law Enforcement Communications Assistants (LECAs) who serve as the focal point and primary contact for Border Patrol Agents and other law enforcement agencies operating within the Sector’s area of responsibility.  This position starts at a salary of $39,179 (GS-07).

Who May Apply:  Open to all U.S. Citizens. 
•For definitions of terms found in this announcement, please see


Organizational Location:  This position is located within U.S. Customs and Border Protection, Office of Border Patrol, Laredo Sector Headquarters, Laredo, Texas.
One or more selections may be made using this job opportunity announcement.


  • Not Required


  • No


  • You must be a U.S. Citizen to apply for this position
  • You may be required to pass a background investigation
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for the last three years (see "Other Information")
  • You may be required to pass initial and random drug testing


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Your job will include:
• Overseeing the operations of communications equipment, sensors and cameras and providing ongoing technical and administrative supervision to a staff that searches, locates and transmits information and corresponding facts to agents/officers
• Ensuring that LECAs are up to date and familiar with various computerized indexes such as ICAD, TEC I and II, NCIC, NLETS and other law enforcement information systems
• Ensuring that LECAs are thoroughly familiar with the sensor intrusion process and equipment, coupled with the ability to evaluate information and report it in a timely matter to facilitate interceptions and apprehensions
• Performing normal day-to-day supervisory functions, including preparing schedules, conducting performance reviews, giving advice or instruction to employees on both work and administrative matters, and hearing and resolving minor complaints


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GS-7:  You qualify at the GS-7 level if you possess one year of specialized experience that included researching, analyzing, and compiling law enforcement information from a variety of databases.  One example includes using communication and surveillance/security equipment to monitor, receive, transmit and communicate law enforcement information to support specific law enforcement activities usually under stressful and/or emergency situations.
There is no educational substitution for the GS-7 level for this position.
You must meet all qualification requirements, subject to verification at any stage of the application process by Wednesday, May 14, 2014

This is a Non-Bargaining Unit status position.
Supervisory Probationary Period:
You may be required to serve an 18 month probationary period upon appointment and complete a supervisory training course within 90 days of assignment.
Shift work: You will be required to perform work on a shift and rotational basis.

Overtime: You must be readily available to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week.


We will review your resume and supporting documentation to ensure you meet the basic qualification requirements.  If you meet the minimum qualifications, we will use an online self-assessment questionnaire to place you in one of three categories based on your experience, education and training. 
If you meet the minimum qualifications, you will be placed in one of the following categories:
1. Best Qualified:  Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
2. Well-Qualified:  Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
3. Qualified:  Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, see View Occupational Questionnaire.

Knowledge, Skills, Abilities and Other Characteristics (KSAOs):
Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position.  Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. 
The KSAOs are:
· Ability to oversee the operations of communications equipment, sensors and cameras
· Skill in operating computers, radio based communications equipment, sensor indications, and phone systems to transmit and receive communications
· Ability to oversee the coordination with U.S. Border Patrol, the military and other agencies which enter data into various automated information systems
· Fundamental communications skills, i.e., keyboard, verbal, and written for purposes of comprehensive data retrieval
· Ability to provide technical and administrative direction to the Communications Center

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:  If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.  Information about ICTAP or CTAP eligibility can be found at:  To be considered well qualified under CTAP/ICTAP, you must be placed in the Well Qualified category for this position, as described above.  In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.

Veterans:  Veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.  Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.  This position is not considered scientific/professional.  For information on veterans' preference, please see:


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DHS offers competitive starting salaries and an attractive benefits package, including: health insurance, Thrift Savings Plan (similar to a 401(k)), Flexible Spending Account, retirement plan, life and long-term care insurance, Employee Assistance Program, personal leave days and paid Federal holidays.  Other benefits may include: flexible work schedules, telework, tuition reimbursement, transportation subsidies, uniform allowance, health and wellness programs, and fitness centers.  DHS is committed to employee development and offers a variety of employee training and development opportunities.  For more information, go to and select "Benefits".

To compare cost of living data, calculate mortgage scenarios, or gather information on communities and school districts, please visit the website:


Residency:  If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for the last three years prior to applying to this announcement:
1.Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
2.Worked for the United States government as an employee overseas in a federal or military capacity; or
3.Been a dependant of a United States federal or military employee serving overseas.
Exceptions may be granted if you provide complete state-side coverage information regarding participation in "Study Abroad" programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas.  You must provide information and related documentation at the time of application.

Background Investigation:  To ensure the accomplishment of our mission, CBP requires every employee to be reliable and trustworthy.  To meet those standards, selected applicants may be required to undergo, and must successfully pass, a background investigation for placement into this position.  This may include a review of financial issues and disclosure regarding criminal offenses and illegal use or possession of drugs.  Entry into this position may require that you successfully pass a polygraph examination.  For more information, please see:

Probationary Period:  All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.  Current and former federal employees may be required to serve or complete a probationary period.

CBP uses E-Verify to validate all newly hired applicants' ability to work legally in the United States.  To learn more about E-Verify, please follow this link:

Follow U.S. Customs and Border Protection on Twitter @CustomsBorder


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To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account.  Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation.  Please see the "Required Documents" section below for additional information.  All application materials, including transcripts, must be in English.

We strongly encourage you to apply online.  If you cannot apply online, you may fax your resume, assessment questionnaire, and supporting documents to (478) 757-3144.  You must print a copy of and document your responses to the assessment questionnaire View Occupational Questionnaire using OPM Form 1203-FX, and the official fax cover sheet:  Please include job opportunity announcement ID 1112264 and provide your SSN, name, and address using the exact name you used when you filled out the questionnaire.  If you have uploaded documents into your application, you do not need to fax those same documents.

Applications and supporting documentation will not be accepted by mail or email.  The address below is for inquiries only.  You may apply more than once, but the most recent application is the only one that will be used.  You must submit your resume, your online questionnaire, and any supporting documents by 11:59 Eastern Standard Time on Wednesday, May 14, 2014 


•Your resume:  A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed.  Your resume must be in English and must include your job titles and a detailed description of your duties and the dates you performed them (MM/YY).  Your resume should also contain your full name, address, phone number, email address, and your work schedule and salary.
Your responses to the job questionnaire View Occupational Questionnaire.
•Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?  You must submit a separation notice; SF-50B; a current (or a last) performance rating of record of at least fully successful or equivalent; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
•Are you a veteran?  To apply veteran's preference you must submit the following proof of eligibility:
•Five Point Preference:  DD 214 (Member Copy 4)
•Ten Point Preference:  DD 214 (Member Copy 4) and supporting documentation as listed on the Standard Form 15 (application for 10-Point Veteran's Preference).  Click this link for a copy of the SF-15:  Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later.
•If you are currently serving on active duty, you must submit a written statement from the armed forces certifying that you are expected to be discharged or released from active duty service under honorable conditions.  If you apply with a written statement at this stage, your preference will be verified by a DD 214 (Member Copy 4) upon separation from the military.
For more information about veteran's preference, please click this link:  Please upload veterans documents under miscellaneous documents.

It is your responsibility to verify that any information entered, uploaded, or faxed is received and is accurate.  Human Resources will not modify or change any part of your application.  If a document is not legible, you will not be able to view it in your application and you must again upload or fax it by the closing date.


CBP Hiring OBP Staffing
Phone: (952)857-2935
Fax: (478)757-3144
Agency Information:
CBP Minneapolis Hiring Center
5600 American Blvd
Suite 700
Bloomington, MN
Fax: (478)757-3144


Once the job opportunity announcement has closed, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.  You will be notified by email after each of those steps has been completed.  Stay informed of changes to your application status by signing up for automatic email alerts at:  If you are referred, you will receive a final notification of the disposition of the announcement.  We expect to make a tentative job offer within 60 days after the close of the announcement.  If you are selected, we may conduct a suitability/security background investigation.

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