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This Position Is No Longer Available

Job Title:  Supervisory IT Specialist (Infrastructure)
Department:  Department Of Labor
Agency:  Employment and Training Administration
Job Announcement Number:  DE-14-ETA-028

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$106,263.00 to $138,136.00 / Per Year
Friday, April 25, 2014 to Wednesday, June 4, 2014
Full-Time - Permanent
1 vacancy in the following location:
Washington DC, DC View Map
U.S. Citizens; ICTAP and CTAP eligibles in the local commuting area.

This position is also being advertised under MS-14-ETA-066 for non-status applicants. If you wish to recieve consideration for both, you must apply to both announcemnts. 

This is a Non-Bargaining unit position and has no promotion potential above the GS-14-level.
Public Trust - Background Investigation


About the Agency

The Employment and Training Administration (ETA) fosters and promotes the welfare of job seekers, wage earners, and retirees of the United States.  In carrying out this mission, the Agency administers a variety of Federal labor laws.  Such administration requires a wide array of personnel that are experts in coordinating congressional and intergovernmental media and public relations activities which help to earn public support and increase knowledge of DOL’s missions, functions, programs and services.  The Office of Information Systems and Technology (OIST) provides these services. 

This position serves as Division Chief of the Division of Technology Operations.  The incumbent is the technical authority and project manager and is responsible for the Division’s technical planning, management of network systems and for assisting in ETA-wide IT policy and planning.


  • Not Required


  • No


  • U.S. Citizenship
  • Requires a probationary period if the requirement has not been met.
  • This position may require a financial disclosure.


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The incumbent performs the full range of supervisory responsibilities, including but not limited to the following: Assigns and reviews work of subordinates, approves promotions, reassignments and other personnel actions, develops position descriptions.

The incumbent serves as a principal advisor to the Director, OIST on IT operations program issues and as ETA-wide technical authority for accomplishing technical, analytical and advisory functions pertinent to the development of ETA-wide policies, plans and processes and ensures the IT program is in compliance with higher authority policies and guidelines.

Exercises leadership and direction in the planning and development of policies, strategies and processes to effectively provide superior IT services to the ETA community. Manages ETA’s broad IT programs and activities including the evaluation of new technologies, establishment of new standards and provides a range of support services, such as requirements analysis, acquisition, database management systems, installation, Help Desk technical assistance, application/network support, and training.

Establishes requirements for and administers the IT strategic planning process for the assigned program area. Develops and updates long and short term IT goals and objectives. Analyzes and evaluates operational problems and formulates resolutions.

Plans and recommends hardware and software configurations and upgrades. Serves as agency liaison and coordinator with senior program managers and key officials of the ETA and DOL, negotiating on IT resources and resolving conflicts in program demands. Develops resource implementation plans to accomplish division goals.

Provides ETA-wide staff direction and operational coordination for configuration management plans for complex local-area networks (LANs) and wide-area networks (WANs). Upgrades for network switches and routers. Networks maps for establishing and maintaining ETA’s network architecture infrastructure, protocols, connectivity between remote sites and gateways for Internet, intranet/extranet that support the ETA’s business requirements. 


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GS-14: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level,13, in the Federal Service.Specialized experience is experience typically in or related to the position for which you are applying which has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position.

Specialized experience is defined as experience with the management of technical network infrastructure and data center. The incumbent must demonstrate solid understanding and experience in the DOL IT investment management requirements and technology related policies and regulations. Incumbent must have the following certifications: Project Management Professional (PMP), Informational Technology Infrastructure Library (ITIL) Version 3, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Database Administrator (MCDBA), and Microsoft Certified System Administer (MCSA). 

There are no education requirements for this position.

Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.


If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and placed into a category based on your vacancy question responses.

Category A - Meets the specialized experience in the announcement & demonstrates exceptional experience in a same/similar job in managing enterprise IT applications development, operation & maintenance.  Has extensive background & training in mobile application development, software & innovative technology implementation.  Has over five years experience in federal IT program mgmt.  Has experience/fundamental knowledge of software application technology architecture & development.

Category B - Meets the specialized experience in the announcement & demonstrates moderate experience in a same/similar job in managing enterprise IT applications development, operation & maintenance.  Has some background & training in mobile application development, software & innovative technology implementation.  Has three to five years experience/fundamental knowledge of software application technology architecture & development.

Category C - Meets the specialized experience in the announcement & demonstrates some experience in a same/similar job but has limited knowledge of enterprise IT applications development, operation & maintenance.  Has less than three to five years of experience in federal IT program mgmt. Has no experience/fundamental knowledge of software application technology architecture and development.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

Policy- Develops and implements policies and procedures related to network infrastructure.

Program Management- Oversees network operations and processes relating to mission critical systems.  

Communications- Communicates descriptions and network problems to DOL departments, ETA regional offices and ETA program offices.

Database Management (i.e., Infrastructure Design, IT Architecture, System Integration)- Determine impact on related infrastructure systems acquisition, installations, maintenance and user support.  

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration.  ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here.


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The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.




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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions Document .  For help, refer to the Vacancy Contact in the "Questions about this job" section.  SAVE your information before the 30 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.  FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week).

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation Document.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document.  You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  Also, do not upload password protected documents.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty).  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Displaced Employee Placement Documents – Only required if requesting priority consideration under CTAP or ICTAP eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Eddrena G. Barr
Phone: 202-693-3723
Fax: 000-000-0000
Agency Information:
Labor, Employment and Training Administration
200 Constitution Ave., NW
Rm. N4656
Washington, DC
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

To check the status of your application: Click here.  To sign up for Application Status Updates via email: Click Here.

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EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance