This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Veterans Program Assistant

Department:Department Of Labor

Agency:Veterans Employment and Training Services

Job Announcement Number:DE-14-DAL-VETS-176

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,628.00 to $41,122.00 / Per Year


Sunday, April 27, 2014 to Friday, July 11, 2014




Permanent - Full




1 vacancy in the following location:
Bismarck, ND View Map


U.S. Citizens; ICTAP and CTAP eligibles in the local commuting area.


Q - Nonsensitive




About the Agency

DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve.  DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

Special Employment Consideration: DOL encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

Also, DOL provides reasonable accommodations to applicants with disabilities - the decision would be on a case-by-case basis.  Click here for more information.

This position is located in the Department of Labor, Veterans Employment and Training Service, Bismarck, ND.

This position has promotion potential to GS-07.  Promotion Potential:  There is no obligation to provide future promotions to you if you are selected.  Future promotions are dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and supervisory approval. This position is inside the bargaining unit. Relocation fee not authorized  


  • Occasional Travel
  • 10%


  • No


  • Appointment to this position may require a background investigation.
  • U.S. Citizenship.
  • Must be at least 16 years of age.
  • Requires a probationary period if the requirement has not been met.


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The incumbent’s primary duties involve performance of specialized program support work in one or more program areas.  Specialized program support assignments are related to (1) monitoring veterans’ services provided by American Job Centers (AJC) and those supported by DOL grants; (2) to assist with the administrative process of USERRA complaints; and (3) coordinating the scheduling of the DOL Employment Workshops.  In addition, the incumbent will perform a variety of administrative support duties such as office automation, general clerical support duties, preparation of the Annual Travel Plan document, monitoring of related activity, and development of related status reports and identification of areas of shortfalls.  Develops and prepares program data for on-site reviews.  Replies to incoming correspondence dealing with either technical or administrative matters and performs other administrative and clerical duties as assigned. Will effectively use computer software products and related office equipment to efficiently complete administrative support work and to prepare a variety of documents and reports.  The incumbent will participate in performing portions of on-site evaluations for American Job Centers, (AJC) according to VETS operational procedures. The incumbent will obtain activity reports and information from the State Workforce Agency (SWA) and the American Job Center (AJC) as directed. Will review past state or federal evaluation reports and the goals contained in State Plan of Service and Veterans Performance Standards, and information about the American Job Center (AJC) organization and staff assignment. In a developmental capacity, the incumbent will conduct preliminary analysis to identify areas that require specific attention or clarification. As directed, will contact the  American Job Center (AJC) and schedule appropriate appointments. Will assist in on-site American Job Center (AJC) evaluations. Will participate in conducting entrance interviews, gathering and analyzing additional information related to the American Job Center (AJC) performance and providing preliminary findings in exit interview. Will participate in or conduct portions of the examination of samples of Veterans applications and job orders, interviewing Veterans' service staff, and reviewing pertinent office records such as travel and time distribution reports and performance standards of LVERs and DVOP staff to assess service to Veterans. In a developmental capacity, writes draft reports based on findings and develops recommendations for improved operations based on analysis of information. Tentatively identifies any area needing corrective actions. In a developmental capacity, will provide information to veterans regarding basic provisions of USERRA and procedures for complaints. In a developmental capacity will receive less difficult complaints, develop information to ascertain if complainant is covered due to military service and determine issues. Will make appropriate referrals where issues are not covered by USERRA. In a developmental capacity conducts preliminary investigation of cases involving clearly discernible and routine or frequently encountered issues (i.e., cases where employer requires that reservist use annual vacation to perform military reserve training, or cases where employer dismissal of reservist occurs immediately after return from reserve training, and is based on excessive absence from work). Refers unusual problems or complex issues to Investigator. Will assist in planning and coordinating the Transition Assistance Program (TAP) presentations, which consist of information designed to help returning military services personnel to make good decisions in moving from military service to civilian life. Will coordinate as appropriate with presenters and appropriate officials of state and Federal agency representatives. May present standard modules or portions of established presentations in various program areas as required. The incumbent reports to the State Director.


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Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-04, in the Federal Service, or 2 years general experience or 4 years above high school. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Qualifying experience: Skill in using similar computers and software programs (Word, Excel, PowerPoint, payroll, travel, email, etc.) Skill in managing work processes and customer service. Ability to communicate orally, Skill in file maintenance and record keeping. Proficiency Requirement: Applicant must show possession of the following skill: 40 words per minute typing speed. The ability to proofread/edit/improve a poorly written letter. 

If you wish use your education as a basis for meeting the eligibility and/or minimum qualification requirements for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements.  If specific course work is required to fulfill the eligibility and/or minimum qualification requirements, you must supply transcripts from each academic institution in which the required courses were taken in order to receive credit for that course work.  See the 'Qualifications and Evaluations' section of this announcement for more details.  If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy. College Transcript and Evaluation of Foreign Education - The Department of Labor does not recognize academic degrees from unauthorized secondary schools or post-secondary institutions that are not accredited by an accrediting body recognized by the Department of Education.  Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position.   Click Evaluation of Foreign Education for more information.

You must have a typing proficiency of 40 words per minute based on a 5 minute sample with three or fewer errors.  You must have a certificate of proficiency from an organization authorized to issue such certificates or self-certify your proficiency.

Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.


If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

(examples below)
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

Customer Service -Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Problem Solving -Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Oral Communication-Expresses information to individuals or groups effectively, taking into account the audience and nature of the information, makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Writing-Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience. Manages and Organizes Information-Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Technical Competence -Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration.  ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here.


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The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.



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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions Document .  For help, refer to the Vacancy Contact in the "Questions about this job" section.  SAVE your information before the 30 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.  FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week).

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation Document.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document.  You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  Also, do not upload password protected documents.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty).  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Displaced Employee Placement Documents – Only required if requesting priority consideration under CTAP or ICTAP eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


HR Specialist
Phone: 972-850-4449
Fax: 000-000-0000
Agency Information:
Labor, Veterans Employment and Training Service
A. Maceo Smith Bldg
525 Griffin Street
Rm. 738
Dallas, TX
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

To check the status of your application: Click here.  To sign up for Application Status Updates via email: Click Here.

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