In order to qualify for Program Specialist,GS-0301-09, you must meet the following:
Have one year of specialized experience equivalent to the GS-07 grade level in the Federal service to include tracking call center metrics, identifying trends and communicating issues or potential concerns pertaining to the types of calls to management; OR
Have two full academic years of progressively higher level education or masters or equivalent graduate degree or LL.B. or J.D., if related. NOTE: An academic year of graduate education is considered to be the number of credit hours that the school attended has determined to represent on academic year of full-time study. If the information cannot be obtained from the school, 18 semester hours or 27 quarter hours should be considered as satisfying one year of full-time study requirement; at this level two full years as described is needed; OR
Have less than the full amount of graduate education as described in "B" and less than the amount of experience described in "A", but have a combination of the type of graduate experience described in "B" and the type of experience described in "A". To combine education and experience, the applicant's total qualifying experience and total qualifying education will be determined as percentages. The two percentages will be added together and must equal at least 100 percent to qualify.
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For further information, click on foreign education
Conditions of Employment:
1. Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
2. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
3. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
4. Pre-employment physical required: No
5. Drug testing required: No
6. License required: No
7. Mobility agreement required: No
8. Moving expenses authorized: No
9. Recruitment Incentive authorized: No
10. Student loan repayment incentive authorized: No
11. Annual leave for non-federal service authorized: No
12. Bargaining Unit Position: Yes
13. Financial disclosure statement required: No
14. All qualification requirements must be met by the closing date of the announcement.
HOW YOU WILL BE EVALUATED:
Once the job opportunity announcement closes, a review of your résumé and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
If, after reviewing your résumé and supporting documentation, a determination is made that you have inflated your responses when compared to your background information, your score may be adjusted to more accurately reflect your skills and abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Basis of Rating: Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be assigned to one of the following quality categories: Best Qualified, Well Qualified or Qualified.
Best Qualified Applicants who have experience that is almost identical to those required by the position, including any quality ranking factors identified.
Well Qualified Applicants who have experience that is very similar to those required by the position.
Qualified Applicants who meet minimum qualification requirements, but do not identify any additional qualifying experience or skill.
The Category Rating Process does not add veterans preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics). You do not have to respond to the KSAs separately, but your resume should contain sufficient information to demonstrate possession of the Compentencies/KSAs.
1. Knowledge of programmatic and organization goals, objectives, work processes, and operations.
2. Ability to conduct studies to identify, evaluate or recommend solutions to management problems.
3. Interpersonal skills.
4. Skill in oral communication.
5. Skill in written communication.