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This Position Is No Longer Available

Job Title:  Human Resources Assistant (Office Automation)--Recent Graduate
Department:  Department Of Homeland Security
Agency:  Customs and Border Protection
Job Announcement Number:  IHC-1089429-SL-RG

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$29,953.00 to $43,571.00 / Per Year
Thursday, May 08, 2014 to Wednesday, May 14, 2014
Full Time - Recent Graduates
4 vacancies in the following location:
Bloomington, MN View Map
U.S. citizens who meet the definition of Recent Graduate
Public Trust - Background Investigation


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling.


DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.


Discover a challenging and rewarding career with the U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders.  At CBP, we:

  • Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws

  • Seize illegal narcotics, vehicles, and agricultural products

  • Prevent unauthorized entry into the country

  • Rescue individuals who fall into dangerous conditions traversing our border.


For more information about CBP's mission, activities, and careers, please visit our website at:

This is a Recent Graduate position in the Pathways Program.  Selected individuals are placed in a dynamic one year development program in the excepted service designed to lead to a civil service career in the Federal government.  At the successful conclusion of this program, the agency may non-competitively convert individuals to a term or permanent position within the competitive service.  Conversion to a Federal competitive service position will be at the discretion of the agency and is neither guaranteed nor implied.

Who May Apply:  

·         U.S. citizens who have completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution. 

·         Veterans who were unable to apply within two years of receiving their degree, due to military service obligation, have up to six years after degree completion to apply.


For definitions of terms found in this announcement, please visit

Organizational Location: 
This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Minneapolis Hiring Center, Office of Human Resources Management, located in Bloomington, MN. 

Note:  One or more selections may be made using this job opportunity announcement.


  • Not Required


  • No


  • You must be a U.S. citizen to apply for this position
  • You must successfully pass a background investigation
  • Selective Service Registration
  • Residency Requirement


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  • Reviewing documents and records for completeness and accuracy;

  • Forwarding requests to human resources specialists;

  • Maintaining administrative, HR subject matter, and employee records and files;

  • Locating and verifying information from records, files, and official personnel folders,

  • Responding to inquiries and providing general information concerning HR processing procedures, requirements, and services;

  • Using a personal computer, computer terminals, and office software programs to enter data;

  • Completing forms, and correcting errors or omissions in HR documents, files, records, and databases





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    You qualify at the GS-04 level if you possess one of the following:

    ·        One year of general experience consisting of progressively responsible clerical, office, or other work; OR

    ·        Successful completion of two years of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite; OR

    ·        Appropriate combinations of successfully completed post-high school education and experience also may be used to meet the total qualification requirements.

    You qualify at the GS-05 level if you possess one of the following:

    ·        One year of specialized experience reviewing administrative/clerical documents for completeness and accuracy; verifying employment information; providing general information concerning administrative processes and procedures; referring inquiries about specific administrative issues or actions to appropriate staff members; and obtaining information and maintaining files; OR

    ·         Successful completion of four years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite; OR

    ·        Appropriate combinations of successfully completed post-high school education and experience also may be used to meet the total qualification requirements.


    Typing Certification: In addition to meeting experience or education requirements, you must show possession of the following skills, as appropriate.  You must be able to type at least 40 words per minute to qualify as an Office Automation Clerk. You may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency.  CBP may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

    The qualifications listed above must be met by Wednesday, May 14, 2014 and are subject to verification at any stage of the application process.


    Human Resources will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use an online self-assessment questionnaire to place you in one of three categories based on your experience, education and training.  If you are eligible for placement under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must earn a score of 88 or above to be considered well qualified. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement. If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found at:

    The KSAs for this position are:

  • Ability to use Microsoft Office products and automated systems
  • Ability to effectively communicate orally with internal and external customers
  • Ability to provide administrative and/or technical office support
  • Ability to prioritize obligations, deadlines and workloads
  • Ability to analyze facts, research data, and act upon findings
  • If you meet the minimum qualifications, you will be placed in one of the following categories:

    1.  Best Qualified:  Applicants possessing a background that demonstrates a superior level of all evaluation criteria.

    2.  Well-Qualified:  Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.

    3.  Qualified:  Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.


    If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.


    Veterans:  Veterans with 5 point preference who meet the eligibility and qualification requirements are placed above  non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, regardless of score, except when the position being filled is scientific or professional at the GS-09 grade level or higher. This position is not considered scientific/professional. For information on veterans preference, please see:






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    DHS offers competitive starting salaries and an attractive benefits package, including: health insurance, Thrift Savings Plan (similar to a 401(k)); Flexible Spending Account, retirement plan, life and long-term care insurance, Employee Assistance Program, personal leave days and paid Federal holidays.  Other benefits may include: flexible work schedules, telework, tuition reimbursement, transportation subsidies, uniform allowance, health and wellness programs, and fitness centers.  DHS is committed to employee development and offers a variety of employee training and development opportunities.  For more information, go to and select 'Benefits'.







    Agreement: All participants must sign a written Pathways Recent Graduates Agreement with CBP that clearly identifies expectations of the appointment such as duties, length of appointment, training, mentorship, etc.

    Background Investigation:  Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country and integrity.  During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (i.e., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy) and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.


    Conversion: Although there is no promise of permanent employment, if selected, you may be converted from the Recent Graduates program to a permanent position after at least one year of continuous service without further competition upon successful completion of all required training, mentorship, and other program requirements.


    E-Verify:  CBP uses E-Verify to validate all newly hired applicants' ability to work legally in the United States.  To learn more about E-Verify, please see:


    Promotion Potential:  There is no obligation to provide future promotions to you if you are selected.  Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and supervisory approval.

    Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for the last three years prior to applying to this announcement:

       1.  Resided in the United States or its protectorate or territories (excluding short trips abroad such as    vacations); or

       2.  Worked for the United States government as an employee overseas in a Federal or military capacity; or

       3.  Have been a dependent of a United States Federal or military employee serving overseas.


    Exceptions may be granted to applicants if they can provide complete stateside coverage information required to make a suitability/security determination. Examples include: the stateside addresses of anyone who worked or studied with the applicant while overseas; the company headquarters where the applicant's personnel file is located; professor(s) in charge of the applicant's "Study Abroad" program or; church records for the applicant's overseas church missions. Applicants must provide this information with their application for employment.


    Trial Period:  Time served in the Recent Graduates program counts towards the employees required trial period. 


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    To begin your online application, click the "Apply Online" button and follow the prompts to register or sign into Application Manager.  Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the "Required Documents" section below for additional information.  All application materials must be submitted by 11:59pm Eastern Standard Time on TAG: Closing Date.


    We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, assessment questionnaire, and supporting documents to (478) 757-3144. You must print a copy of and document your responses to the assessment questionnaire TAG: Link to Full Questionnaire using OPM Form 1203-FX



    If any part of your application is not received, it will be evaluated solely on the information available.


    • Resume:  A resume describing your job-related qualifications is required and must be in English.  It should contain each position title, grade (if federal), your duties, accomplishments, the dates you held each position, your work schedule and salary so we may best assess your qualifications.

    • Your responses to the View Occupational Questionnaire

    • Transcripts: Education must be from an institution accredited by an agency recognized by the U.S. Department of Education.  Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials.  For a listing of accrediting agencies, please see  Upon selection, submission of official transcripts is required.  Although unofficial documents may be submitted with your application, upon selection, an official transcripts are required.

    • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?  Please submit a separation notice; SF-50; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.  Information about ICTAP or CTAP eligibility can be found at

    • Veterans Preference:  To apply veterans preference, you must submit the following proof of eligibility:

      ·        Five Point Preference:  DD Form 214 showing the dates you served, your discharge type, and the campaign badges or expeditionary medals you earned.

      ·         Ten Point Preference:  DD Form 214, as described above, and supporting documentation as listed on Standard Form 15 (Application for 10-Point Veterans Preference).  Click this link for a copy of the SF-15:

      ·         If you are currently serving on active duty:  A statement of service from your unit identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, and the date you will be separated or be on approved terminal leave.  If selected for this position, your preference will be verified using your separation DD Form 214, as described above.


    For more information about veterans preference, please see:


    It is your responsibility to verify that all information entered, uploaded, or faxed (i.e., resume, veterans documentation, completed assessment, and SF-50's) is received and accurate.  Human Resources will not modify or change any part of your application.  If a document is not in a legible format, you will not be able to view it in Application Manager and you must again upload or fax the documentation by the closing date of the announcement.


    Applications and supporting documentation will not be accepted by mail or e-mail.  The address below is for inquiries only.  If you are unable to apply online, please contact the Hiring Center listed at the end of this job announcement at least two days prior to the closing date for further instructions.  You may apply more than once; however, only your most recent application will be used.



    Indianapolis Hiring Center
    Phone: (317)715-3000
    Agency Information:
    CBP Indianapolis Hiring Center
    6650 Telecom Drive
    Suite 100
    Indianapolis, IN


    Once you submit your application, we will assess your experience and training, and refer qualified applicants to the hiring manager for further consideration and interviews.  We will notify you by e-mail after each of these steps has been completed.   Your status will also be updated on USAJOBS throughout the process.   To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information."   We expect to make a final job offer within 90 days after the deadline for applications.   


    For more information on applying for Federal employment, please click here .


    Follow U.S. Customs and Border Protection on twitter @CustomsBorder


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