About the Agency
PATHWAY PROGRAM OVERVIEW: Allows students to be exposed to the work of the Government through Federal internships while pursuing their degree. This position is being filled under the Pathways Internship Program which is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school. The Internship provides manager's a ready source of student employees and potential permanent employees upon completion of the program requirements. It also provides the student with work experience directly related to the curriculum studies or career goals.
To learn more, please visit: http://www.opm.gov/policy-data-oversight/hiring-authorities/students-recent-graduates/#url=Program-Fact-Sheets
This position is part of the Pathways Internship Program and is located at the Central Office of the Federal Bureau of Prisons.
The incumbent will serve as an Information Technology Student Trainee and will receive “hands-on” training in the areas of network management, user support, computer security program management, and software support for various packages. The incumbent will be required to perform functions to include: processing user work orders, troubleshooting various workstation problems, assisting and teaching users on a daily basis, adding, deleting, and maintaining network IDs. The incumbent will need to have a good understanding of network servers, collaborative software, operating systems, and word processing software.
The incumbent assists in isolating, analyzing and resolving problems and errors encountered by Bureau personnel network users. In particular, this includes workstation problems, user ID problems, network connectivity issues, Local Area Network (LAN) problems, and associated Wide Area Network (WAN) problems.