This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Contact Representative

Department:Department Of The Treasury

Agency:Bureau of the Fiscal Service

Job Announcement Number:14-FS-272P

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$15.15 to $19.70 / Per Hour

OPEN PERIOD:

Thursday, March 20, 2014 to Monday, September 22, 2014

SERIES & GRADE:

GS-0962-05

POSITION INFORMATION:

Temporary - Not to exceed a year, may be extended.

PROMOTION POTENTIAL:

05

DUTY LOCATIONS:

50 vacancies - Birmingham, AL View Map

WHO MAY APPLY:

U.S. citizens; no prior Federal experience is required.

SECURITY CLEARANCE:

Other

SUPERVISORY STATUS:

No

JOB SUMMARY:

About the Agency

The Bureau of the Fiscal Service promotes the financial integrity and operational efficiency of the federal government through exceptional accounting, financing, collections, payments, and shared services. We are looking for highly qualified individuals to meet the challenges of expanding electronic services and processes to our customers and the American public.

**PLEASE NOTE: This announcement will remain open until filled with an initial cut-off date of Thursday, April 3, 2014. Cut off dates after this date will be determined on an as needed basis. You will be considered only once. In order to be considered for the entire open period, you must reapply after each cutoff date.

The Contact Representatives assist in government-wide debt collection to reduce the amount of delinquent debt owed to the Federal government through efficient processes and quality customer service. The call center is a fast paced operation environment handling inbound and outbound Cross Servicing and Treasury Offset Program (TOP) calls. These positions are part of the Unified Call Center, Collection Center East located in Birmingham, AL.

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.

DUTIES:

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As a Contact Representative, you will:

  • Provide basic procedural and technical responses to inquiries by telephone to debtors regarding Treasury Offset or Cross Servicing Programs. Explain the provisions of the Debt Collection Improvement Act of 1996
  • Assist customers through inbound calls with questions or issues regarding debt accounts received via phone contact
  • Perform searches for addresses, phone numbers and other skip tracing functions concerning debtors, using state of the art tools such as LexisNexis Accurint
  • Perform searches for debtor information using the Treasury Offset Web Client and FedDebt
  • Process financial transactions on debtor accounts


QUALIFICATIONS REQUIRED:

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Specialized experience: For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience or General experience for this position includes call center experience answering routine questions from customers, and experience communicating in writing or by telephone to obtain or provide information.

OR
You may substitute education for general or specialized experience as follows: 4 years of education above high school OR you may qualify by a combination of experience and education percentage totals to 100%.


The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

HOW YOU WILL BE EVALUATED:

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating: Your application will be evaluated in the following areas: Communication, Self-Management, Problem Solving/Critical Thinking, and Systems. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior, Good, or Satisfactory depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as “well qualified" to receive special selection priority.
To preview questions please click here.


BENEFITS:

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OTHER INFORMATION:

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- The applicant must be able and willing to work rotating shifts to include, days, nights, and weekends as needed and requested by management.
- There may not be hours available every week due to the nature of the work. Work hours are solely based on the needs of the organization.
- Intermittent Work Schedule: Majority of work will be on an as needed (intermittent) basis. May work part-time or full-time occasionally, but no minimum amount of hours are guaranteed.
- Maximum number of hours worked per year is 1040 hours
- Relocation will not be authorized.

CONDITIONS OF EMPLOYMENT:
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

HOW TO APPLY:

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The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.

You will be re-directed to Fiscal Service's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.

To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.

To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

REQUIRED DOCUMENTS:

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

AGENCY CONTACT INFO:

Applicant Call Center
Phone: 304-480-7300
Fax: 000-000-0000
Email: fiscalserviceinquiries@bpd.treas.gov
Agency Information:
Bureau of the Fiscal Service
*** Please see the "How to Apply" section ***
Parkersburg, WV
26106
US
Fax: 000-000-0000

WHAT TO EXPECT NEXT:

You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status”. For a more detailed update of your application status, you may click on “more information.”

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

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Job Announcement Number:

14-FS-272P

Control Number:

364885800