Job Overview


About the Agency


This is a Bargaining Unit Position  


This position is located at the Small Business Administration, Office of the Chief Information Officer, Administrative Systems Branch, which is located in Washington, DC.    

This announcement serves as a Merit and Delegated Examining Announcement.  You will be asked to determine your eligibility for each during the questionnaire process when you apply on line. 


  • Support administrative systems and components that comprise the end-user computing environment.
  • Provide technical support for all end-user hardware issues affecting laptops, desktops, tablets and mobile devices.
  • Provide end-user account set-up, deactivation, deletion and general management.
  • Maintain a centralized end-user ticket tracking system.

Travel Required

  • Not Required

Relocation Authorized

  • No