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This Position Is No Longer Available

Agency:  Small Business Administration
Hiring Organization:  Small Business Administration
Job Announcement Number:  14-060-DB

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$89,924.00 to $116,901.00 / Per Year
Wednesday, March 19, 2014 to Friday, April 04, 2014
Full Time - Permanent
Few vacancies in the following location:
Washington DC, DC View Map
US Citizens and Status Candidates
Public Trust - Background Investigation


About the Agency

This is a Bargaining Unit Position  


This position is located at the Small Business Administration, Office of the Chief Information Officer, Administrative Systems Branch, which is located in Washington, DC.    

This announcement serves as a Merit and Delegated Examining Announcement.  You will be asked to determine your eligibility for each during the questionnaire process when you apply on line. 



  • Not Required


  • No


  • You must be a U.S. Citizen
  • You may be required to serve a one-year probationary period
  • You must successfully complete a background investigation


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  • Support administrative systems and components that comprise the end-user computing environment.
  • Provide technical support for all end-user hardware issues affecting laptops, desktops, tablets and mobile devices.
  • Provide end-user account set-up, deactivation, deletion and general management.
  • Maintain a centralized end-user ticket tracking system.



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QUALIFICATIONS: GS-13: One year of specialized experience (equivalent to the GS-12 grade level in the Federal service) obtained in either the private or public sector:

  • supporting the overall management of multi-office automation and communication systems of activities nationwide;
  • improving systems operations, resolving problems, and designing technical solutions;
  • evaluating equipment, software and investigating trends and patterns in information technology.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.  It is available for your review on OPM's Qualifications web site


Your resume must also reflect your IT related experience demonstrating each of the following four competencies: 1. Attention to Detail; 2. Customer Service; 3. Oral Communication; and 4. Problem Solving


TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled

All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement.

Education may not be substituted for experience for this position.


SUITABILITY, CLEARANCE & REQUIREMENTS :   A background investigation may be required for all new hires.   Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication.   Failure to successfully meet these requirements will be grounds for termination.

CTAP/ICTAP APPLICANTS:   If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP .


Applicants meeting basic qualification requirements will be further evaluated on the information provided in the Occupational Questionnaire.   To preview this questionnaire, click on the following link:     TAG:Link to Questions Only.   You will be rated based on your responses to the occupational questionnaire.

The occupational questions relate to the following Knowledge, Skills and Abilities (KSA's) required to do the work of this position:

1. Expert knowledge of the Windows Operating System desktop/laptop environment and associated third party commercial off-the-shelf applications hardware.

2. Knowledge of information technology capabilities and requirements to assemble and conduct feasibility studies for resolving critical problems in systems remotely.

3. Knowledge of client and server office applications, analysis techniques, data flow structures and advancements in information technology equipment.

4. Ability to communicate orally for the purpose of providing technical information and advice.

Your application will be evaluated under the Category Rating method based on your responses to the assessment questions.  You will receive a score based on the responses to the assessment questions (to view the questions click here TAG:Link to Questions Only.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities.  If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume. 
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume. 
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume. 

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.  Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Merit Promotion and Non-competitive applicants will  not be evaluated using Category Rating.  Applicants meeting basic requirements will further be evaluated on the information provided in the occupational questionnaire. 



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Selective Service:  If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.  For additional information click here .

 Consistent with work requirements and current SBA Policy and all applicable provisions of the collective bargaining agreement with AFGE, the SBA offers employees opportunities to perform work at an alternative location (i.e., home).

 Telework is available.  For information on Telework visit:


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Please follow all instructions carefully. Errors or omissions will affect your rating.    If, after reviewing your resume and or supporting documentation a determination is made that you have inflated your qualifications and or experience your rating may be adjusted to more accurately reflect your abilities.  

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, April 04, 2014  to  receive consideration.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

* To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. 

If you need assistance applying on line or by fax, please contact OPM


1. Your Résumé - must contain the following information: 

Name, address, telephone number, email address;

Supervisor's contact information, if applicable (indicate if you would prefer to be notified before your supervisor is contacted);

Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

If qualifying based on related paid/unpaid (i.e. volunteer service- If other than full time you must provide hours worked per week) experience: (provide beginning/ending dates (mm/dd/yy to mm/dd/yy);

If other than full time you must provide hours worked per week

             Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. A complete Occupational Questionnaire

3. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible.

        A copy of your SF-50, Notification of Personnel Action, which shows "Tenure" in block 24 and "Position Occupied" in block 34'

        Transcripts, if qualifying based on education;

        If you are claiming Veterans status, you must submit a copy of all required documents to support your claim (to include copy 

        4 of your DD-214-s showing type of discharge)  VetGuide;

        To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, ICTAP, VRA), you must  

         submit all required documentation supporting your claim Special Appointing Authorities

Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 (showing the characterization of service) or other proof of service to receive consideration for veteran's preference.   For more information on Veterans' Preference, please visit FEDSHIREVETS .

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1. To fax your documents, you must use the USASTAFFING cover page and provide the required information.  The Vacancy ID is 1075818.

2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, April 04, 2014 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1. Click the following link to view and print the occupational questionnaire  View Occupational Questionnaire.

2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Dianna L. Burrell
Phone: (303)844-7791
Agency Information:
Small Business Administration
721 19th Street
Denver, CO


Once the occupational questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.   You can track the status of the application process through USAJOBS and will be notified of the outcome.

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