Job Overview


Do you have a desire to:

  • Help SSA manage its Social Security programs?
  • Help to advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people's lives and your own?
  • Once selected for the Service Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligiblity and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims. 

    Join SSA, one of the top 10 Best Places to Work in the Federal Government!

    This position is located in the following location: 1420 Mccarthy Blvd, New Bern, NC

    Note: This position is being filled on a full-time, permanent basis.  Additional selections may be made from this announcement.

    APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the commuting area of the locations listed in the vacancy announcement and VEOA eligibles. 

    To be eligible under the VEOA, an applicant must be a preference eligible OR a veteran separated after 3 or more years of continuous active service performed under honorable conditions. Veterans who were released shortly before completing a 3-year tour are considered to be eligible.


    Contact Representatives interview beneficiaries and the general public to determine the nature of their program; explain technical information, gather facts and resolve problems relating to Social Security Programs.

    Travel Required

    • Not Required

    Relocation Authorized

    • No