This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Visitor Services Assistant / GS-0303-03

Department:Department Of The Interior

Agency:National Park Service

Job Announcement Number:SROC-SHIL-14-1061443

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$12.07 to $12.07 / Per Hour

OPEN PERIOD:

Friday, March 14, 2014 to Thursday, March 20, 2014

SERIES & GRADE:

GS-0303-03

POSITION INFORMATION:

Full Time - Temporary NTE 1039 Hours

DUTY LOCATIONS:

3 vacancies in the following location(s):
Corinth, MS View Map
Shiloh, TN View Map

WHO MAY APPLY:

United States Citizens

SECURITY CLEARANCE:

Not Applicable

SUPERVISORY STATUS:

No

JOB SUMMARY:

Experience your America by building a fulfilling career by joining the National Park Service. The National Park Service preserves unimpaired, the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations.

The Seasonal Recruitment Operations Center is currently accepting applications to fill up to three (3) temporary positions at Shiloh National Military Park and national Cemetery, Tennessee and Mississippi.  Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow.  Anticipated Entry on Duty: May 2014

Shiloh National Military Park and National Cemetery are located on the west bank of the Tennessee River in Hardin County Tennessee.  The county population stands at 24,000 with roughly a third of the residents residing in and around Savannah, the county seat located 12-road miles northeast of the park.  The second oldest national military park, Shiloh is considered one of the best preserved of the nation's Civil War battlefields.  Located within a pastoral setting of fields and forest, the 4,000-acre park is inhabited by a healthy diversity of native flora and fauna.  The park administers a second detached unit in Corinth, Mississippi, 25 miles southwest.  Both Savannah and Corinth provide a full range of community services:  public schools, shopping, restaurants, theaters, sports, as well as medical and dental facilities.  The relative cost of living is moderate.  Several colleges are located within a 50-100 mile radius at Jackson, Henderson, and Memphis, Tennessee; Florence, Alabama; and Booneville, Mississippi.  The lower Tennessee Valley offers abundant recreational opportunities with numerous ways to make use of and enjoy public land.  The summers are warm and humid, with average day temperatures ranging from the middle 80's to low 90's.  The relative short winter, with occasional snow and ice, offers relative few consecutive days where the average temperature remains below freezing.

This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens. 

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. 

APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • U.S. Citizenship required.
  • Background and/or Security Investigation required.
  • Selective Service Registration if applicable.
  • Must possess or be able to obtain state issued driver's license.
  • Wearing a National Park Service uniform is required.

DUTIES:

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Serve as a representative of the park, providing basic general information of a recurring nature to visitors at the visitor center regarding the park area, visitor activities and recreational opportunities (including accessible features and services), National Park Service interpretive services, concession and cooperating association operations and facilities, and campground and hiking trail availability and locations.  Set up museum exhibits; distribute maps, brochures, and other printed material; operate audio-visual equipment; assist other park staff in the performance of work such as receiving, sorting, and delivering mail, and a variety of other basic general administrative tasks; perform minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public.

PHYSICAL DEMANDS:  Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required.  Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. 

 

WORK ENVIRONMENT:  Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.


QUALIFICATIONS REQUIRED:

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All qualifications must be met by the closing date of this announcement, Thursday, March 20, 2014 (unless otherwise stated in this vacancy announcement).

To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below.  Equivalent combinations of experience and education may also be used to qualify.

In order to qualify for this position at the GS-03 level, you must possess one of the following:

A.  Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant.  General experience includes greeting the public, disseminating information, providing directions and fee collection.  -OR- B.  One year of education above high school (30 semester hours or 45 quarter hours).  This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.  -OR- C.  Equivalent combination of experience and education.

Credit will be given for all appropriate qualifying experience.  In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.

Credit for experience is given on a 40-hour workweek.  Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience.  No additional credit is given for overtime.

In describing the nature of your duties (your experience), please be clear and concise.  We will not make assumptions regarding your experience.

Qualifying experience may be obtained in the private or public sectors.  The OPM Qualification Standards Handbook is available for review at: http://www.opm.gov/qualifications.


IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims.  Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course.  All materials must be submitted by the closing date of this announcement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly. 

Foreign Education:   Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ope.ed.gov/accreditation/

Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.  Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license.  

  • Must wear the National Park Service uniform and comply with National Park Service uniform standards.
  • May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
  • All federal employees are required to have federal payments (salary) made by direct deposit.
  • Males born after 12-31-1959 must be registered or exempt from Selective Service ( visit www.sss.gov )

HOW YOU WILL BE EVALUATED:

The assessment questionnaire is designed to measure your ability in the following competencies needed to successfully perform the job:

  • Interpersonal Skills
  • Speaking
  • Technology Application
  • Flexibility 

Basis for Rating:  Your application will be evaluated and rated using Category Rating Procedures.  Candidates will be ranked into 3 categories:

  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position. 
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.  

After the job announcement closes, a review will be conducted of your resume and supporting documentation.  We will ensure you meet the qualification requirements and the application materials support the rating received. If you rated yourself higher than what is supported by your application material, your score will be adjusted and/or you may be excluded from consideration for this job.  Please follow all instructions carefully.   Errors or omissions may affect your rating or consideration for employment. To preview the Assessment Questionnaire, click on the following link TAG:Link to Full Questionnaire.

Veterans Preference:  If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the additional proof required by that form. For more information on veterans' preference see http://www.usajobs.gov/Veterans

Veterans Preference applies to category rating after candidates are assessed.  Preference eligibles who meet the qualification requirements are assessed and placed in the appropriate quality categories.  Preference eligibles receive veterans' preference by being listed ahead of non-preference eligibles within the same quality category in which they are placed. No preference points, i.e., 5 or 10 points, are added to the preference eligibles' rating.  An agency may not select a non-preference eligible if there is a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

Preference eligibles who meet the qualification requirements for the position and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible over a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.


BENEFITS:

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Temporary employees are eligible for sick leave and annual leave.  For additional information please click here:  benefits 



OTHER INFORMATION:

Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all KSAs.                      

Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.  Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.

If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.  Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work.  Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

For more information on seasonal employment with the National Park Service, visit our websites at: http://www.nps.gov/personnel/seasonal.htm

  • Travel, transportation, and relocation expenses will not be paid by the National Park Service.
  • Do not submit photographs with your application package.


HOW TO APPLY:

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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. 

To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on TAG:Closing Date.  WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES. 

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 
  • Click the Submit My Answers button to submit your application package.
  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


REQUIRED DOCUMENTS:

  • Resume showing detailed relevant experience, to include month, year and hours worked per week. 
  • Response to Assessment Questionnaire. 
  • Copy of college transcripts or college course list, if qualifying based on education. 
  • Legible copy of DD-214 showing character of discharge, SF-15 and VA Letter, if applicable.
  • If you're currently serving on active duty: You MUST submit a certification from the armed forces commanding officer which certifies the service member is expected to be discharged or released from active duty service under honorable conditions and be able to start employment on the enter on date. If you supply a certification at this stage, your preference/eligibility will be verified prior to appointment. For more information about Veteran's Preference, please click this link: http://www.opm.gov/employ/veterans/html/vetguide.asp.
  • Selective Placement Factor(s) Certifications, such as copy of LE Commission, EMT certification, Driver's License, First Responder certification, etc., if applicable. 
  • CTAP/ICTAP documentation, if applicable.  This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. 

Faxing Applications or Supporting Documents:  

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.  

NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1. To fax your documents, you must use the following cover page https://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 1061443

2. Fax your documents to 1-478-757-3144. 

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM(EST) on Thursday, March 20, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed. 

To complete the occupational questionnaire and submit via fax: 

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire

2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

SROC Hiring
Phone: (877)554-4550
Email: SROCHIRING@NPS.GOV
Agency Information:
Seasonal Recruitment Operations Center
Please do not mail hard copy documents
Harpers Ferry , WV
25425
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful.  For those applicants who rated Best Qualified, a review of your application package will be conducted to ensure that you meet qualifications requirements and did support your responses to the online questionnaire.  After this review, all applicants will be notified of their eligibility and whether or not they were referred to the selecting official.  If referred, the selecting official may choose to conduct interviews.  If not referred because a veterans' only referral was made or that you did not rank high enough to be referred, you will be notified if additional referrals are made. We expect to make a selection within 180 calendar days from issuance of the referral certificate(s) for this announcement.  You will be notified when a selection is made.   Your status will be updated on USAJOBS throughout the process.  To check your status, log onto your USAJOBS account, click on "Application status", and then click "More Information."


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Job Announcement Number:

SROC-SHIL-14-1061443

Control Number:

364245300