This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Executive Director, Operations

Department:Department Of Homeland Security

Agency:Transportation Security Administration

Job Announcement Number:HQ-OIT-14-734127-ESO

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$120,749.00 to $181,500.00 / Per Year


Monday, March 10, 2014 to Monday, March 31, 2014




Full Time - Permanent




1 vacancy in the following location:
Arlington, VA View Map


Open to all U.S. Citizens.

This position is in the Transportation Security Executive Service (TSES) and is located in the Office of Information Technology (OIT) in Arlington, VA. 


Top Secret/SCI




About the Agency

Securing Travel, Protecting People - At the Transportation Security Administration, we serve in a high-stakes environment to safeguard the American way of life. In cities across the country, we secure airports, seaports, railroads, highways, and public transit systems, thus protecting our transportation infrastructure and ensuring freedom of movement for people and commerce.
For additional information about our agency please: Click Here.


  • Occasional Travel
  • Occasional travel may be required.


  • No


  • You must possess U.S. Citizenship.
  • You must complete a favorable Single Scope Background Investigation (SSBI).
  • You must pass Drug and Alcohol Screening, subject to random drug tests.
  • You must be able to obtain and maintain a Top Secret/SCI clearance.


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As the Executive Director, Operations you will develop a multi-million dollar budget and oversee budget reviews for all TSA IT major capital investments for large hardware, telecommunications services, and other applications. You will make budget expenditures, as necessary, to best accomplish the TSA mission.  You will develop acquisition strategy and plans, and communicate the strategy to staff and also build reports to OIT AA/DAA on operations stability (e.g., service disruptions) and the impact on IT operations.  You will collaborate with TSA AAs and DAAs to assess current and project IT requirements to identify and implement creative solutions.  You will partner with TSA Federal Security Directors, Local Airport Authorities, TSA HQ staff, DHS officials, FEMA, Department of State, GSA, equipment manufactures and technology integrators to provide data communications support across TSA’s domestic and international operations.  You will oversee all IT support functions for all contract airports as part of TSA’s Screening Partnership Program.  You will also ensure delivery of IT service align with the DHS mission, vision and goals.  You will identify opportunities and/or risks for delivering IT services, such as leveraging emerging technologies in partnership with stakeholders and headquarters offices.   You will establish governance processes of direction and control to ensure objectives are achieved, risks are managed appropriately, and the organization’s resources are used strategically in all areas of IT with consideration of emerging technologies within the industry.  You will provide TSA with rapid application design and development capabilities.  You will also provide innovative and expert leadership in the establishment and implementation of IT policies and procedures as it relates to delivery of IT services, in accordance with applicable Federal and Departmental policies, laws and directives.  You will promote an equal opportunity environment by fostering fairness in selections, encouraging and recognizing achievements, ensuring fair treatment of minority group employees, and demonstrating sensitivity to the developmental needs of all employees including minority groups, women and the handicapped.  You will also provide management oversight and direction concerning personnel, policies and programs (e.g., human resources, budget, information technology, facilities, equipment, and procurement) for assigned areas of responsibility; and ensures the efficient and effective acquisition, use, distribution and disposal of Office resources in compliance with applicable policies, procedures, laws and directives.


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To qualify for this position, you must have one year of specialized experience at a level close to the level of the work of this job that has given you the particular knowledge, skills, and abilities required for successful performance. You would typically gain this experience by working within this field or a field of work that is closely related. Such experience includes providing innovative and expert leadership in overseeing the development of innovative architecture and technology solutions, guidance and direction to ensure IT policies, procedures and systems operate effectively. This experience may also promote the advancement of IT to drive standardization of technologies and identification of technology trends and/or approaches that may support the fulfillment of TSA’s mission. Candidates who meet the qualification requirements described below will be considered for this position. Your application must demonstrate that you possess the technical qualifications and managerial requirements outlined below.

As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined in the "How You Will Be Evaluated" section of the Job Opportunity Announcement. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors automatically disqualifies an applicant.

DRUG TESTING: You must pass a pre-employment drug test. In addition, you may be subject to random drug and/or alcohol testing during employment.

SECURITY CLEARANCE: This position requires a TS/SCI (Top Secret/Secured Compartmentalized Information) clearance that must be completed prior to appointment. You will be subject to a 5-year periodic investigation and must be able to obtain and maintain a Top Secret clearance.   

The Transportation Security Administration (TSA) was created in the wake of 9/11 to strengthen the security of the nation's transportation systems while ensuring the freedom of movement for people and commerce. TSA employs a risk-based strategy to secure U.S. transportation systems, with nearly 50,000 Transportation Security Officers and approximately 2,800 Behavior Detection Officers, each day at more than 450 airports nationwide. The agency continuously sets the standard for excellence in transportation security through its people, processes, technologies and use of intelligence to drive operations.

As a member of the TSES, you may be subject to frequent changes in posts of duty and positions. Mobility is a condition of employment, so you must be prepared to accept, without objection, the judgment of your superiors concerning reassignments for operational and/or career development purposes, or for other reasons determined to be in the best interest of the Transportation Security Administration.

You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.


You will be evaluated to determine if you meet the minimum qualifications required and the extent to which your application shows that you possess the Professional/Technical Qualifications (PTQs) and the Executive Core Qualifications (ECQs) listed below. When describing your qualifications, be sure to furnish examples and describe the context in which you applied your knowledge, discuss how you used skills relevant to the position, indicate the complexity, scope and impact of your work, note the level of people with whom you interacted, and explain the sensitivity and criticality of the issues you addressed. How you format your narrative responses can impact consideration.  

Professional/Technical Qualifications (PTQs):

1. Mastery knowledge of, and skill in applying, IT systems concepts, methods and practices; OMB, DHS and TSA policies; and procurement, project management and product support techniques to the strategic planning, development and assessment of IT products and services which meet short and long range program goals.

2. Ability to direct complex, integrated IT operations of nationwide and/or international scope which involve significant and varied stakeholders, changeable program conditions and the management of related budgetary and staff resources.

Executive Core Qualifications (ECQs)

ECQ 1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ 5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
To preview questions please click here.


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  • The TSA, an excepted service agency, was established by Public Law 107-71, the Aviation and Transportation Security Act (ATSA), on November 19, 2001. ATSA provides TSA with the authority to modify and develop its own human capital program, provided such modifications are consistent with 49 USC 40122.
  • This is an excepted service position. However, there is an interchange agreement with the Office of Personnel Management (OPM) and TSA that enables Career TSES members who have been approved by the Qualifications Review Board at OPM to qualify for Senior Executive Service (SES) positions without additional competition.
  • You will be required to serve a probationary period of one year unless you previously completed the probationary period in a SES/TSES position.
  • When you enter on duty, you will be required to complete a Public Financial Disclosure Report, OGE Form 278. You will need to provide this information annually.


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1. Resume. Uploaded resumes will not be accepted for this position. You must create and submit your resume using USAJOBS Resume Builder. This resume may be reused for future applications. Click Here: USAJOBS Resume Builder

2. Applicable supporting documents (see Required Documents Section).

Click the "Apply Online" button and follow the prompts to apply. If you are unable to access the automated application system, we may need to reset your password.  Please call the TSA HRAccess Executive Services Office (ESO) Help Desk at 877-872-7991 (TDD 877-872-7992) between the hours of:  8 a.m. - 6 p.m. ET, Monday - Friday.

If you are unable to apply online, please call the ESO Help Desk at the number listed above for assistance. 


In addition to a RESUME BUILT IN THE USAJOBS RESUME BUILDER and the ASSOCIATED QUESTIONNAIRE, (to preview questions please click here) you must submit the following applicable supporting documents:

PROFESSIONAL/TECHNICAL QUALIFICATION (PTQs):  Each of the PTQ's listed in the HOW YOU WILL BE EVALUATED section of the Job Opportunity Announcement MUST be addressed: failure to address all PTQ's precisely as worded in a separate narrative statement will eliminate you from consideration.  Number each of your responses with the PTQ number you are addressing and provide specific examples of your experience, education and accomplishments that are applicable.  Please limit your responses to no more than two pages for each PTQ.  Please DO NOT incorporate your PTQ responses into your resume; instead submit your answers separately from your resume.  Please DO NOT put any part of your Social Security Number (SSN) on your PTQ responses. 

EXECUTIVE CORE QUALIFICATIONS (ECQs) if applicable.  Unless you are exempt from submitting ECQs as explained below, you must address each of the ECQs listed in the HOW YOU WILL BE EVALUATED section of this announcement; failure to do so will eliminate you from consideration.  Please DO NOT incorporate your ECQ responses into your resume; instead submit your answers separately from your resume.  Please DO NOT put any part of your Social Security Number (SSN) on your ECQ responses.  Please refer to the Office of Personnel Management's website, 2012.pdf for additional information about ECQs.

Certain current or former career SES/TSES members with service in Federal agencies which are not excluded from the Senior Executive Service (statutory exclusions are specified in 5 U.S.C. 3132(a)(1)) as well as graduates of an SES Candidate Development Program which resulted in certification by the Office of Personal Management (OPM) Quality Review Board (QRB) may be EXEMPT from providing ECQ responses.  Career SES/TSES members are individuals who have been certified by the OPM QRB and who currently occupy an SES/TSES position in an agency not excluded from the Senior Executive Service by statute (5 U.S.C. 3132(a)(1)) or who have left such a position after having successfully completed the SES/TSES probationary period.  To exercise this exemption without being disqualified for failure to provide ECQ responses:
  • Current SES/TSES members:  Must provide a copy of the specific SF-50, Notification of Personnel Action, which documents conversion or appointment, without time limitation, to their current SES/TSES position; OR
  • Former SES/TSES members:  Must provide a copy of the specific SF-50 which documents conversion or appointment, without time limitation, to their formal SES/TSES position as well as any Federal agency document which confirms their successful completion of an SES/TSES probationary period.  (Note: a second SF-50 dated more than a year after SES/TSES conversion or appointment, which documents continued unlimited assignment to the same SES/TSES position, will suffice to document completion of the SES/TSES probationary period.)  To avoid overriding your first SF-50 when submitting a second document to prove SES probationary completion, you may enter the second document as "ECQ"; OR
  • Graduates of an OPM approved Candidate Development Program (CDP) which resulted in certification by the OPM QRB: Must provide a copy of an QRB endorsed program graduation certificate.
These documentation requirements apply to TSA employees as well as others who claim exemption from ECQ submission.


HRAccess ESO Help Desk
Phone: 877-872-7991
Fax: 571-258-4052
TDD: 877-872-7992
Agency Information:
DHS/Transportation Security Administration
Merrifield, VA
Fax: 571-258-4052


Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 90 days of the closing date of this announcement. You will be notified of the outcome.

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