This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Deputy Chief Information Officer, ES-340

Agency:Small Business Administration

Hiring Organization:U.S. Small Business Administration

Job Announcement Number:14-SES-9-KW

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$120,749.00 to $181,500.00 / Per Year


Wednesday, September 3, 2014 to Wednesday, September 3, 2014




Full Time - Permanent


1 vacancy in the following location:
Washington DC, DC View Map


United States Citizens


Public Trust - Background Investigation





This position was previously announced under Job Announcement Number 14-SES-2-KW.

If you previously applied, you will need to reapply to this announcement.


Become a part of an Agency that touches the lives of every American!  The U.S. Small Business Administration (SBA) and for over 50 years, we have successfully served the Nation's small businesses owners.  Consider a career with SBA to assist in managing a range of programs and products to sustain America's small businesses during this new era of economic responsibility.  We recognize that small businesses are critical to our economic recovery and strength, to building America's future, and to helping the United States compete in today's global marketplace. We represent a highly skilled and motivated workforce and welcome those interested in furthering our mission. To learn more about the SBA, please visit our website at


The SBA is seeking a dynamic, high energy, and exceptional business leader to serve as the Deputy Chief Information Officer (DCIO). The mission of the Office is to provide strategic vision and leadership for the agency's information technology infrastructure and investments. 


SBA's DCIO shares fully with the Chief Information Officer (CIO) in providing leadership and direction in the formulation, development, and execution of the Agency's information technology management program in accordance with the mandates of the Information Technology Management Reform Act of 1996, the President's Management Agenda, and Federal Activities Inventory Reform Act.  The Deputy Chief Information Officer outlines goals and objectives and results are assessed on the achievement of those goals and objectives.


  • Occasional Travel
  • Within the U.S.


  • No


  • U.S. Citizenship is required
  • You must successfully complete a background investigation and credit check.
  • Must complete a 1 year SES probationary period if not previously completed.
  • Occasional travel may be required.
  • Relocation expenses are not authorized


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Within the context of managing SBA's IT portfolio and ensuring operational efficiency, the DCIO is responsible for specific outcomes, including:


1.  Shares in formulating of short and long-range strategic goals, based on industry best practices, President's Management Agenda, Federal Activities Inventory Reform Act, Information Technology Management Reform Act of 1996, and SBA's Strategic Plan.  Works with the CIO to develop action plans and conduct investment reviews based on cost/benefit analysis of current information architecture, software, equipment, and information technology training needs to improve SBA's management information systems and directly support the strategic mission, nationally.  Monitors and evaluates the performance of information systems on the basis of applicable performance measures.


2.  Participates with the CIO in directing policy development which restructures the current system in order to efficiently and effectively coordinate the efforts of the agency, streamline existing reporting and decision-making process, as well as permit optimal oversight and direction of the information technology program.


3.  Shares fully with the CIO in providing leadership for SBA's information technology restructuring efforts.  Participates with the CIO in e-Government initiatives, providing expert advice  and guidance on providing business owners and prospective owners with access to needed information 24 hours a day, 7 days a week through Internet exploitation for service delivery.  Works with the CIO in developing an aggressive program of outreach communication both within the Office of the CIO and with program officials in Headquarters and the field and ensuring continuous communications with key staff in Headquarters and the field in planning, training, and systems changes.  Participates with the CIO in directing the development and maintenance of a clearinghouse to ensure that state-of-the-art applications and equipment are provided to all field staff.


4.  Carries out personnel management and equal employment opportunity responsibilities including performance evaluation, selection, and other personnel responsibilities for branch and staff chiefs and ensures effective utilization of all staff.  Delegates authorities to subordinate supervisors and holds them responsible for the performance of the organizational units and the best utilization of their staff.  Fosters and promotes equal employment opportunity in all facets of employment. 


5.  Continually reviews programs within CIO and the overall status of the computer systems within SBA to assure their effectiveness.  Reviews include training is adequate to fully utilize automation within SBA.  Assures the development and implementation of standards and procedures mandated by Federal agencies such as GSA, OMB, etc., under their authority to regulate use of ADP equipment and funds in the government.


6.  Along with the CIO, is responsible for the strategic technology architecture, web technologies, and integration efforts required to provide continually improving service delivery to small businesses.  Shares leadership with the CIO for overall direction of the technology infrastructure, establishment, and enforcement of integration standards and delivery of web-based applications to ensure information technologies are built, maintained, and are available to SBA's clients in a manner that meets business requirements and objectives.  Makes recommendations for enterprise wide technology directions.  Advances the use of appropriate emerging technologies and assesses the options for extending existing technologies through integration opportunities.  Utilizes creative and analytical skills to solve new and complex problems.


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To meet the minimum qualifications for this position, applicants must possess experience at a senior level which demonstrates ability to perform the duties described above; including progressively responsible supervisory or managerial experience demonstrating ability to manage people and resources. Eligibility for this position will be based upon a clear showing that the applicant has experience of the scope and quality sufficient to effectively carry out assignments of the position. Your application must emphasize your level of responsibilities, the scope and complexity of programs managed, program accomplishments and policy initiatives undertaken. Applicants are required to submit and upload a narrative response addressing each Executive Core Qualification (ECQ) and each Mandatory Technical Qualification (MTQ) to receive consideration. Failure to submit a narrative statement or address any of the mandatory ECQs and/or MTQs is considered incomplete and will not be considered.


Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into the SES, or have successfully completed a Candidate Development Program (CDP) approved by OPM are not required to address the ECQ's, but must address all MTQ's. Failure to address each of the required MTQ's will result in disqualification of your application. All qualified applicants will be evaluated on the relevance of their experience, education and/or training.


For additional guidance in writing ECQ narratives, applicants may visit the Office Of Personnel Management's Guide to Senior Executive Qualifications located at: . Applicants are strongly encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide.


Mandatory Technical Qualifications (MTQ's). Applicants must respond to the MTQs which represent the experience needed to perform the duties and responsibilities of the position. You will be given the opportunity to address and upload responses to these MTQs later in the online application process.


1. Extensive knowledge and experience in program management and developing long-range Information Technology (IT) plans including defining budgetary needs, developing alternative strategies, conducting cost/benefit studies, and addressing implementation and integration strategies related to IT systems as well as demonstrated leadership in services, including data center operations, network communications, enterprise architecture, database/application/web servers, and telecommunications.


2. Extensive knowledge and executive level management experience overseeing cybersecurity operations, risk management, and policy development through innovation, collaboration, quantitative/qualitative metrics and project management of initiatives in support of Federal Information Security Management Act (FISMA) and other federal IT cybersecurity requirements.


3. Demonstrated experience in developing and leading customer-focused initiatives within an IT service organization to reengineer practices to better serve customers, as well as, evaluating and improving processes while ensuring product quality and conformance with customer specifications. 


Executive Core Qualifications (ECQ's). You will be given the opportunity to address and upload responses to these ECQs later in the online application process.


LEADING CHANGE:  The ability to develop and implement an organizational vision which integrates key national and program goals, priorities, values, and other factors.  Inherent to this is the ability to balance change and continually strive to improve customer service and program performance within the basic Government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.

Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.


LEADING PEOPLE:  The ability to design human resource strategies which maximize employee potential and foster high ethical standards in meeting the organization's vision, mission, and goals.

Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.


RESULTS DRIVEN:  The ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of program and policies.

Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.


BUSINESS ACUMEN:  The ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization's mission, and to use new technology to enhance decision making.

Leadership Competencies: Financial Management, Human Capital Management, Technology Management.


BUILDING COALITIONS:  The ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.  It also involves the ability to develop an expansive professional network with other organizations, and to identify and internal and external politics that impact the work of the organization.

Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating. 



Applicants will be evaluated on their narrative responses to the Executive Core Qualifications (ECQs) and all Mandatory Technical Qualification (MTQs). Applicants will be evaluated by a Merit Staffing panel using only requested information (resume, SF-50, ECQ/MTQ responses) submitted within their application to determine the degree to which they possess each of the listed qualifications. Applicants who do not demonstrate sufficient possession of the ECQ and MTQ will be ineligible for further consideration. Based on the Panel's evaluation, applicants who are determined best qualified will be referred for further consideration.


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Working for SBA offers a number of really exciting flexibilities. The Federal government offers a number of other exceptional benefits to its employees. The following web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here



Veteran's preference does not apply to the Senior Executive Service.


CTAP/ICTAP: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.

Suitability, Clearance & Requirements: A background security investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

Selective Service:  If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information click here


EEO/Diversity Policy and Privacy Act Selection for this position will be based solely on merit, fitness, and qualifications without regard to race, sex, color, religion, age, marital status, national origin, non-disqualifying handicap conditions, sexual orientation, or any other non-merit factors. This agency provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodations for a disability, please contact, TAG:Contact Name at TAG:Contact Phone. If you have a hearing impairment, you may call the Federal Information Relay Service at 1-800-877-8449 for assistance in contacting the person named above.


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You are strongly encouraged to read the entire announcement before you submit your application for this position.


The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement to receive consideration.


1. REGISTER (ON-LINE): To begin the application process, click the "Apply On-Line" button to the right of the screen, follow the prompts to log-in/register at USAJOBS.


2. RESUME (ON-LINE): You must create or upload your resume on-line or you will not be considered. Creating your resume using the USAJOBS' Resume Builder allows you to create a uniform resume that provides all of the information required by government agencies.


3. RESPOND TO QUESTIONS (ON-LINE): The first time you apply, you will be asked several general questions before proceeding to the assessment questions for the vacancy you have selected. If you have applied before, you will be given the option either to update the general information, or to proceed directly to the assessment questions. Respond online to the application questions. Failure to complete the ECQ's and MTQ's will result in an incomplete application and you will be disqualified from further consideration. If you have successfully submitted your on-line application, you will see a screen telling you that your application has been sent. If you do not see these words, you have not successfully completed your application. If you wish to edit your application, you may return to USAJOBS and re-apply; previous responses will be saved and can be updated. Be sure to click "Finished" and look for the screen indicating your application was sent. You may edit your information until 11:59 EST of the closing date of the announcement.


4. If applying online poses a hardship please contact the Human Resources Specialist listed on the announcement between the hours of 8:00 a.m. to 5:00 p.m. Eastern Standard Time (EST).


 Note: To return to a previously Saved or Incomplete application you may use the following link: .


To fax supporting documents you are unable to upload, complete this cover page Cover Page using the following TAG:VacancyID Fax your documents to 1-478-757-3144. Failure to use the cover page may result in your application not being considered.

Applications will only be accepted online or by fax.   If you are unable to apply online:

1. Click the following link to view and print the occupational questionnaire View Assessment Questions ,
2. Print this 1203FX form to provide your response to the occupational questionnaire
1203FX , and
3. Fax the completed 1203FX form along with any supporting documents to 1 -478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.  The vacancy ID is  TAG:VacancyID.  If you need assistance applying online or by fax, please contact OPM at 


1. Submit your completed application which includes your resume, responses to all online assessment questions, and all required supplemental documents in order to be considered.


2. If you are a current, retired or former Federal employee, please submit a copy of your most recent SF-50, Notification of Personnel Action, to verify your status.


3. If you are a graduate of an SES Candidate Development Program (CDP), please submit a copy of your certificate for non-competitive eligibility. 


Phone: (202)205-7089
Agency Information:
Small Business Administration
721 19th Street
Denver, CO


Once your application is received it will be evaluated by the HR Specialist who will determine which candidates meet basic qualifications. Applicants who meet the basic qualifications will be rated and ranked by a merit staffing panel. The panel will make recommendations to the selecting official for further consideration and possible interview. You may receive updates notifying you of the status of your application via USAJOBS. It is recommended that you update your USAJOBS profile to receive these status updates via email after the announcement closes. You will receive updates to your status on-line as changes are made. All applicants will be notified by e-mail of the outcome of their application once a final selection is made.

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