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This Position Is No Longer Available

Department:  Department Of The Treasury
Agency:  Internal Revenue Service
Job Announcement Number:  14CS1-TAX0077-1035-14-RB

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$97,657.00 to $150,291.00 / Per Year
Friday, March 07, 2014 to Monday, July 14, 2014
Full-Time, Permanent - Career/Career-Conditional
1 vacancy in the following location(s):
Anchorage, AK View Map
Birmingham, AL View Map
Little Rock, AR View Map
Phoenix, AZ View Map
Fresno, CA View Map
More Locations  (69)
Public Trust - Background Investigation


About the Agency

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHAT IS THE INTERNAL REVENUE SERVICE (IRS)? The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
WHAT DOES A PUBLIC AFFAIRS SPECIALIST DO? As an IRS Public Affairs Specialist in Internal Revenue Service your oral and written communication skills are essential for sharing information internally within IRS, and externally through the media. You'll prepare communication plans to meet specific objectives, and then develop such information vehicles as news releases, fact sheets, brochures, graphic presentations, feature articles, exhibits, speeches and personal appearances. You will work with private contractors. You will work with stakeholders to develop and pitch key messages through internal presentations and external media calls.
WHAT IS THE TAXPAYER ADVOCATE SERVICESDIVISION?If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS.  The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

Position is located in TAS, Communication & Liaison,  Multimedia & Technology in any one of the PODs listed. The anticipated start date is to be determined at time of selection.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at


  • Occasional Travel
  • Travel locally and/or overnight approximately 1 to 5 days per month.


  • No


  • Click "Print Preview" to review the entire announcement before applying.
  • Opportunities for a flexible work place may be available.
  • Tour of Duty: Monday - Friday, 8:00 AM - 4:30 PM
  • This is a non-bargaining unit position
  • Must be 18 or older and US Citizenship will be varified


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As a Public Affairs Specialist you will:

  • Perform work involved in establishing and maintaining mutual communication between Federal agencies and the general public and various other pertinent publics including internal and external audiences.
  • You will be involved in identifying communication needs and developing informational materials that inform appropriate publics of the agency's policies, programs, services and activities; and planning, executing, and evaluating the effectiveness of information and communications programs.


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    You must meet the following eligibility and basic  qualificationrequirements by the closing date of this announcement.
    GS-14 Level
    To qualify for this position you must have at least one year of specialized experience equivalent to the GS-13 which is the next lower grade level of the normal line of progression of this position in the Federal government.  
    Specialized experience is experience that is related to the work of this position and provides you with the competencies required for successful job performance.  Qualifying experience is experience that demonstrates accomplishment of planning, developing, coordinating and implementing a comprehensive communications program that involves public information, internal information, marketing, media relations and community relations that require a wide range of knowledge of communication requirements and techniques pertinent to the position to be filled.  This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects of the communications program.  You will describe and translate complicated financial or regulatory matters, such as taxes, for reporters and the general public.  You will develop resource guidance for various executive level activities, and assess the utilization of resources. You will formulate and determine work activities for national and field Media Relation staff that are consistent with national policies and procedures.  You will also facilitate two-way communication among operating division offices, the Service and general and specialized audiences.

    In addition to the above requirements, applicants must demonstrate: Experience in the development of web application and programming: examples of programming language include HTML, Flash, JavaScript, CSS, but with an emphasis on SharePoint site (for example, SharePoint 2010) architecture and design; experience with Section 508 requirements for accessibility; experience with writing and editing in the web arena and skills with program management; experience analyzing web metrics, including usage, patterns, performance and satisfaction level and experience developing governance and metadata standards.



      1. Your application will be rated based on education, training, and quality of your experience. You will respond to a series of questions designed to assess your possession of the following competencies: Communications and Media, Interpersonal Skills, Oral Communication/Speaking, Problem Solving, Writing.
      2. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position. For tips preparing your resume click
        for cover letter tips click
    1. You will be tentatively assigned to a category group (A, B, C, etc.) based on your responses to the online questions. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, etc.) Candidates will be considered in category group order. Preference eligibles who meet the minimum qualification requirements and who have a compensable service -connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). All other preference eligibles will be assigned based on their responses to the questions and will be referred for selection before non-preference eligibles with the same category. Applicants are tentatively assigned to a category group pending qualifications validation and/or assessment results.
    2. Your final category assignment determines the order in which you are considered for the position(s). Applicants are referred to the selecting manager in category order (A, B, C). You may be required to participate in a selection interview. The IRS will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of 80 or Category B or better to be rated as well qualified to receive special selection priority.

    To preview questions please click here.


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    REASONABLE ACCOMMODATION: If you need a reasonable accommodation for any part of the application and hiring process, please contact Rhonda Buford at 901-395-1106. Decisions on granting reasonable accommodation will be made on a case-by-case basis. If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.
    CONDITIONS OF EMPLOYMENT: If selected for this position, you will be required to:
    • Complete a one-year probationary period (unless already completed).
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
    • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 Personal Identity Verification); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
    • Undergo a pre-employment federal income tax verification. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification. IRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
    “The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.”


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    The application process has 6 STEPS:
    STEP 1: Create an account at:
    STEP 2: Develop a Resume using the USAJOBS "Resume Builder" or "Upload" your Resume into USAJOBS.
    STEP 3: Search for IRS Vacancy Announcements. To find this announcement, go to, copy and enter the announcement number in the key word search field. Select "Yes", if you are a current or former Federal civilian employee who holds or held a non-temporary appointment. Click "Search for Jobs." Click "Apply Online" on the announcement screen, follow all instructions provided, and click "Apply for this position now!"
    STEP 4: Complete all 5 steps in the CareerConnector Account Creation: 1) Personal Information; 2) Military Service & Veteran Preference; 3) Core Questions 4) Demographic Information and 5) Resume Information. Click "Apply to this Vacancy".
    STEP 5: Apply to the Vacancy. Respond to the questions for each of the following sections: Series, Grade, Location; Grade Specific; & All Grade Questions.
    STEP 6: Submit Documents and Review Application. Timely submit the supporting documents requested. Click one of the available options in CareerConnector: Upload; USAJOBS; Fax; or Reuse existing documents. Follow ALL instructions provided. Next, review the summary of the application you completed. Scroll down & click "Finish" at the bottom of the page. You will be automatically redirected to USAJOBS where you can track the status of your application.

    1. Log into My USAJOBS at  with your user name and password.
    2. Click on "Application Status".
    3. Click "more information" under the "Application Status" column of the announcement.
    4. Click "Review and Update the documents if needed", on the "Application Detail" page.
    5. Select "Upload", "USAJOBS", "Fax", or "Reuse existing document" for each document to be submitted. Ensure you carefully follow ALL instructions provided.
    6. Click "Finish" to save this change.


    EDUCATION DOCUMENTATION For positions with an education requirement, or if you are qualifying for this position by substituting education for training or experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be accredited (or pre-accredited) and recognized by the U.S. Department of Education. Please refer to: www.ope.ed.govaccreditation/search.aspx. Note: If the position has specific education requirements and you are not currently or have not previously been in the series to be filled, please submit a transcript demonstrating you have the basic education required. If you are qualifying based on foreign education you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to:
    CTAP/ICTAP DOCUMENTATION If you are a displaced or surplus Federal employee eligible for consideration under the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility.
    VETERANS' PREFERENCE DOCUMENTATION For additional information see link at bottom of announcement.
    SOLE SURVIVORSHIP PREFERENCE: Veterans released or discharged under honorable conditions from a period of active duty from the armed forces, after August 29, 2008, by reason of a Sole Survivorship discharge (SSP), may be eligible for Veteran's Preference. To receive credit, please update your application to indicate that you are entitled to "Veteran's Preference by reason of Sole Survivorship Discharge" and include documentation to support your claim



    Rhonda Buford
    Phone: 901-395-1106
    Fax: 000-000-0000
    TDD: 901-395-1214
    Agency Information:
    5333 Getwell Road, Mail Stop 9417
    Memphis, TN
    Fax: 000-000-0000


    You can expect a communication from us concerning your application via email. If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communications that could affect your consideration for this position. If your contact information changes after the closing date of the announcement, please notify the Employment Office (contact provided in this announcement) and update your USAJOBS profile. You can check the status of your application for this position at any time by logging onto your "My USAJOBS" account and clicking on "My Application."

    Additional Duty Location Info

    1 vacancy in the following locations:
    Anchorage, AK View Map
    Birmingham, AL View Map
    Little Rock, AR View Map
    Phoenix, AZ View Map
    Fresno, CA View Map
    Laguna Niguel, CA View Map
    Los Angeles, CA View Map
    Oakland, CA View Map
    Sacramento, CA View Map
    San Jose, CA View Map
    Denver, CO View Map
    Hartford, CT View Map
    Washington DC, DC View Map
    Newark, DE View Map
    Jacksonville, FL View Map
    Plantation, FL View Map
    Atlanta, GA View Map
    Honolulu, HI View Map
    Des Moines, IA View Map
    Boise, ID View Map
    Chicago, IL View Map
    Springfield, IL View Map
    Indianapolis, IN View Map
    Wichita, KS View Map
    Covington, KY View Map
    Louisville, KY View Map
    New Orleans, LA View Map
    Boston, MA View Map
    Lowell, MA View Map
    Baltimore, MD View Map
    New Carrollton, MD View Map
    Augusta, ME View Map
    Detroit, MI View Map
    Saint Paul, MN View Map
    Kansas City, MO View Map
    Saint Louis, MO View Map
    Jackson, MS View Map
    Helena, MT View Map
    Greensboro, NC View Map
    Fargo, ND View Map
    Omaha, NE View Map
    Portsmouth, NH View Map
    Springfield, NJ View Map
    Albuquerque, NM View Map
    Las Vegas, NV View Map
    Albany, NY View Map
    Buffalo, NY View Map
    Holtsville, NY View Map
    Kings, NY View Map
    New York, NY View Map
    Cincinnati, OH View Map
    Cleveland, OH View Map
    Oklahoma City, OK View Map
    Portland, OR View Map
    Philadelphia, PA View Map
    Pittsburgh, PA View Map
    Guaynabo, PR View Map
    Providence, RI View Map
    Columbia, SC View Map
    Aberdeen, SD View Map
    Memphis, TN View Map
    Nashville, TN View Map
    Austin, TX View Map
    Dallas, TX View Map
    Farmers Branch, TX View Map
    Houston, TX View Map
    Ogden, UT View Map
    Salt Lake City, UT View Map
    Richmond, VA View Map
    Burlington, VT View Map
    Seattle, WA View Map
    Milwaukee, WI View Map
    Parkersburg, WV View Map
    Cheyenne, WY View Map

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