Job Overview

Summary

Do you have a desire to:

  • Help SSA manage its Social Security programs, analyze and solve problems?
  • Advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

SSA Recent Graduates Program Eligibility Requirements
The SSA Recent Graduates Program (Program) provides Recent Graduates with entry-level developmental experience and is designed to lead to a career in the Federal government. To be eligible for the Program, applicants must have completed all requirements of an academic course of study leading to a qualifying associates, bachelor's, master's, professional, doctorate, vocational, or technical degree or certificate from a qualifying educational institution within the 2 years preceding the closing date of this announcement.  Preference-eligible veterans who, due to military service obligations, were precluded from applying to the Program during any portion of the 2-year eligibility period are entitled to a full 2-year period of eligibility upon release or discharge from active duty.  In no event, however, may the eligibility period extend beyond 6 years from the date on which the preference eligible veteran completed the requirements of an academic course of study. Exception:  Individuals who completed their academic requirements between December 27, 2010 and July 10, 2012 are eligible for the Recent Graduates Program until July 10, 2014.

Please refer to the Qualifications section for information on the experience and/or education required for the position.

Once selected for the Service Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.

This position is located in the Social Security Administration, Field Office, 22581 Center Parkway, Accawmacke Office PK, Accomac, VA  23301. 

Note: This position is being filled on a full-time basis. This is a 2-year developmental program.  After successful completion of the program, you may be noncompetitively converted to a term (not to exceed 1-4 years) or permanent appointment. 

Additional selections may be made within six months from the closing date of this announcement.

This is a career-ladder position leading to the GS-8 grade level.

Duties

Service Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs.

Travel Required

  • Not Required

Relocation Authorized

  • No