Do you have a desire to:
- Help SSA manage its Social Security programs, analyze and solve problems?
- Advise millions of retired and disabled individuals?
- Work on a team to make a difference in people's lives and your own?
Join SSA, one of the top 10 Best Places to Work in the Federal Government!
Debtor Contact Representative (DCR) performs technical and clerical duties involving contacting claimants for the purpose of examination, collection, control, documentation and disposition of overpayments from all SSA-administered programs as well as providing assistance to the public through SSA's national 800 number.
This position is located in the Mid-America Program Service Center located at 601 E. 12th Street, Kansas City MO 64106. Additional selections may be made within six months from the closing date of this announcement.
NOTE: This position is being filled on a full-time, permanent basis.
Debtor Contact Representative (DCR) examines material and or systems data related to the overpayment recovery effort including the payment history of the overpaid individual, repayment agreements and previous recovery efforts to maximize the effectiveness of the telephone contacts. Interviews claimants or their representatives who call the 800 number to determine the nature of their problem or inquiry. Contacts overpaid individual by telephone, answering a variety of questions about the debt collection process and discussing repayment options.