This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist (CUSTSPT)

Department:Department of the Army

Agency:Army National Guard Units (Title 32)

Job Announcement Number:NCAR-14-016

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$59,932.00 to $77,912.00 / Per Year

OPEN PERIOD:

Monday, February 10, 2014 to Tuesday, February 25, 2014

SERIES & GRADE:

GS-2210-11

POSITION INFORMATION:

Full Time - Temporary Promotion

DUTY LOCATIONS:

1 vacancy in the following location:
Raleigh, NC View Map

WHO MAY APPLY:

Open to areas 1 and 2 only

SECURITY CLEARANCE:

Not Applicable

SUPERVISORY STATUS:

No

JOB SUMMARY:

The National Guard is the oldest component of the Armed Forces of the United States.  Since the earliest American colonial days, citizens have joined together for collective defense.  We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies.  Join our National Guard team and serve your nation, your State and your community!

 

 

NATIONAL GUARD MEMBERSHIP IS REQUIRED:  This is an excepted position that requires membership in a compatible military assignment in the North Carolina Army National Guard.  Selectee will be required to wear the military uniform.  Acceptance of an excepted position constitutes concurrence with the requirements as a condition of employment.  Applicants must be current members of the North Carolina Army National Guard.

 

WHO CAN APPLY: The area of consideration for this position is CURRENT ON-BOARD TECHNICIANS ONLY.  Applications will only be accepted from current employees North Carolina Army National Guard with permanent or excepted indefinite positions.

 

POSITION INFORMATION:  Full-time Excepted Service  (Temporary Promotion). Temporary Promotion may be terminated at any time without prior notification.  Individual selected will be returned to previous position held upon completion of temporary promotion. Temporary Promotion may be converted to permanent promotion if position becomes permanently funded.

 

POSITION LOCATION: G6

 

MD #: 1224-718

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • Must maintain membership in the National Guard for continued employment.
  • No PCS will be authorized unless agreed upon by HRO prior to the e-date.
  • Rank Requirement: ENL; WO; OFF (O3 & below)
  • Compatibility Requirement: ENL: 25B/U/Z WO: 250N, 251A, 254A OFF: 25, 53

DUTIES:

Back to top

Serves as a technical expert on all supported automated systems utilized throughout the state.  Provides solutions to customer requests for assistance in resolving hardware and software problems.  Systems used include personal computers, mini computers and mainframes. Develops and maintains the customer service database for all service requests.  Receives, analyzes, and assigns control numbers to all incoming customer requests.  Determines if equipment is covered by warranty or maintenance contract and processes accordingly.  Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.  Follows up with the functional areas to ensure problems are resolved and requests are completed.  Ensures continual contact and update of status with the user. Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database.  Participates in the analysis of requests for new and modified applications.  Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests. Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity’s experience with comparable proposals to determine the worth of a proposed change in the state’s networking, automation, telecommunications, visual information or information services normal working environment. Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.   Consults with users and managers to determine specific locations and requirements for the particular system installation.  Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others.  Develops bill of materials to support equipment installation. Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.  Uses detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.  Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.  Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.  Enforces command standards for hardware and software configurations.  Configures workstation security parameters.  Troubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.  Detects and removes computer viruses.  Restores and repairs critical data files.  Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Performs other duties as assigned. May oversee the work activities of other employee(s).  Trains employee(s) in assigned duties and responsibilities.  Assigns work, establishes priorities, and ensures technical quality of work products, initiates personnel actions, approves leave, resolves employee complaints, exercises disciplinary control, establishes performance standards and evaluates performance.

PD: D0268000 (Amend 1)



QUALIFICATIONS REQUIRED:

Back to top

Minimum Requirements:   Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 

 

Specialized Experience:  Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed.  Experience which includes leading, directing and assigning work of personnel.    

  

Knowledge, skills and abilities (KSAs) listed below will be used in the selection process. KSAs are important to the entire selection process and should be addressed specifically and completely within the resume'. 

 

1. Knowledge of customer service and support principles and methods sufficient to manage the customer support help desk operations involving the delivery of a full range of customer support services to all serviced organizations.

2. Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures. 

3. Knowledge of current state-of-the-art system software to include operating systems as well as functional application software.

4. Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems. 

5. Skill in providing staff advice, planning, user assistance/training and evaluation services and functions within each specialty area. 

6. Knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations, and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving current computer systems throughout the state and troubleshooting techniques for all hardware and peripherals.

7. Knowledge of a wide range of communications concepts, principles, and practices as well as telecommunications operating techniques, digital and analog communications requirements. 

8. Knowledge of sophisticated diagnostic software and test equipment and devices necessary to identify, isolate and correct system faults and conflicts.

9. Skill in identification, isolation and correction of complex workstation and network system faults.  Skill in identifying and resolving conflicts between workstations, network and peripheral devices; skill in adapting existing software to advanced systems; and skill in adapting multiple devices to operate from individual workstations or as network devices.

Quality of Experience: Level of time is not of itself qualifying. Candidates' experience should be evaluated on the basis of duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed.   The applicant's record of experience training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the Miscellaneous Administration and Program Positions.


Substitution of Education for Specialized Experience: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. 

Military Assignment:  Occupants of this position must maintain continuous military membership in the North Carolina Army National Guard (NCARNG).  Assignment to a compatible EnlistedWarrant Officer or Officer (O3 & below) position in the NCARNG is mandatory.  (ENL MOS: 25B/U/Z  WO BRANCH: 250N, 251A, 254A  OFF BRANCH: 25, 53)

 

Security Clearance:  Employment is subject to attaining and maintaining a security clearance as required by the position (ANACI minimum).

 

Direct Deposit: The applicant selected for this position will be required to participate in the Direct Deposit/Electronic Funds Transfer Program.

 

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements.  To validate your qualifications for this job, a review of your résumé and supporting documentation will be made and compared against your responses to the occupational questionnaire.  The rating you receive is based on your responses to the questionnaire and supporting documents.  If, after reviewing your résumé and supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, your rating will be adjusted to more accurately reflect your abilities.  Please follow all instructions carefully.  Errors or omissions may affect your rating.


BENEFITS:

Back to top

The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. Visit: https://www.fsafeds.com/fsafeds/index.asp

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. Visit: http://www.opm.gov/insure/health/index.asp

Leave - Most Federal employees earn both annual and sick leave. Visit: http://www.opm.gov/oca/leave/index.asp
Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance. Visit:
http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, step parents, spouses, and adult children. Visit: http://www.ltcfeds.com/

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. Visit: http://www.opm.gov/retire/index.asp

This link provides and overview of the benefits currently offered to Federal employees.
http://www.usajobs.gov/EI/benefits.asp



OTHER INFORMATION:

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

 

2. Please do not send/fax/courier/email any resumes to the National Guard Human Resources Office. You must apply on-line or fax your resumes to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resources Office can only process materials received through USA Jobs.

 



HOW TO APPLY:

Back to top

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Tuesday, February 25, 2014 to receive consideration.

  • To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  • Click Submit My Answers button to submit your application package.
  • It is your responsibility to ensure that your responses and appropriate documentation are submitted prior to the closing date.
  • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The 'Details' page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

You are encouraged to apply online. Applying online will allow youto review and track the status of your application.

NOTE: If you applied online and your application is complete, do NOT fax the papaer application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1048705

2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Tuesday, February 25, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

  • Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
  • Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
  • Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.



REQUIRED DOCUMENTS:

The following documents are REQUIRED for this job announcement:

  • Current Resume (list your duties/responsibilities related to the qualifying experience listed above)
  • Qualification Questionnaire (On-line or OPM Form 1203-FX)

 

The following documents are NOT required for this job announcement:

Transcripts (optional - required if using education to substitute for experience)

  • Military Resume (optional -explain actual duties performed with the MOS/AFSC, etc.)
  • Miscellaneous (optional - related certifications, licenses, etc.)

Demographics Data (optional - Applicants are requested to identify, in a separate attachment, their race, gender, and national origin.  Submission of this information is voluntary and will be used in support of the NCNG Equal Employment Opportunity Programs.)

 

Your document(s) can be submitted electronically using the document upload process or by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

 

Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link: http://www.opm.gov/forms/pdfimage/of0510.pdf

 

 

 

AGENCY CONTACT INFO:

Patrick J. Henderson
Phone: (919)664-6343
Email: PATRICK.J.HENDERSON3.MIL@MAIL.MIL
Agency Information:
NGNC G6
1636 Goldstar Drive
Raleigh, NC
27607

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After the closing date, a review of your complete application will be completed to validate your qualification status.  If qualified, your documents will be forwarded to the hiring official.  If further evaluation or interviews are required, you will be contacted. 

 

***Ensure that your email and phone contacts are current.***


Back to top
Dock
Print Preview

Job Announcement Number:

NCAR-14-016

Control Number:

361373300