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This vacancy is for a Pathways Resident Intern: Student Trainee (Program Support-IT) position in the Fort Worth Regional Office (FWRO). This announcement may be used to fill more than one vacancy.
The SEC is seeking bright, innovative, results-oriented individuals to join our Pathways Resident Internship Program. The Pathways Resident Internship Program targets students accepted for enrollment or currently enrolled in a degree-seeking program (diploma, certificate, etc.) in an accredited/qualifying educational institution, on a full or half-time basis. (Applicants who do not meet the definition of "student" will not be considered.)
This internship is for students who can commit to working year-round. Interns may work full-time or part-time schedules. At the successful conclusion of this program, you may be eligible for non-competitive conversion to a federal career or career-conditional position.
Any required investigations and clearances must be completed before the selectee can be placed in the position.
Cumulative GPA of 2.5 must be maintained throughout the entire internship appointment.
This position is in the excepted service.
Probationary or trial period required.
Relocation expenses will not be paid.
This is a non-bargaining unit position.
Job duties will vary depending on the area of study and position/series. Representative duties for this position include:
- Provides basic assistance in providing end user support and assistance to office staff on approved microcomputer software and hardware.
- Resolves minor user problems associated with end user computing in, use of the Commission approved word processing, data base and spreadsheet software programs.
- Assists in providing routine assistance in problem resolution including how to print, troubleshoot basic operating software and computer hardware issue.
- Must have basic computer knowledge and troubleshooting skills to include Windows 7 Operating System and Microsoft Office Suite.
- Candidate must also have the ability to quickly learn to setup technical equipment to support ad hoc conferences and video telecommunication meetings.
- Must also be able to handle multiple tasks simultaneously, communicate effectively with staff and perform other duties as assigned.
- Confers with users to gain an understanding of minor situations sufficient to assist in formulating needed solutions to user requirements and problems.
- Performs other assignments of similar difficulty that have been selected with a view to developing knowledge of other facets of work in the office, e.g., programming special applications for the regional office.
- The candidate will assist the Information Technology Specialist by assisting users with questions about Microsoft Office products, and eventually with other SEC software.
- Assist with the Video Conference System and Telephone System as required.
- Assist with computer moves, packing, mailing and faxing of equipment and documents.
- Re-image computers, install workstation software, and wipe hard drives as requested.
- Assist with inventory.
- Copy data from CD to file servers as needed.
- Perform other IT related duties and Program Support projects as requested.
- Perform general office duties as requested.