The National Park Service administers 22 acres of the island, preserving two historic fortifications, Fort Jay (1794) and Castle Williams (1807)., telling the story of the rich, diverse social, environmental, economic and military history of the island and its relation to the harbor and the city. The primary visitor experience is by talks, living military history demonstrations, informal roving, childrens programs and guided walking tours. Other programs involving visual and performing arts is accomplished through partnerships with non-profit organizations.
Work in a team-oriented environment to assist with the planning and presentation of public and educational programs, which can include multi-media presentations, structured and impromptu talks, and presenting guided tours and programs to schools, community groups, and special interest groups. Participate in the day-to-day operation of a spring/summer seasonal interpretive program at a historic site as well as part of a fall/winter season, which focuses on program development, research, and outreach programs. Assist in providing interpretive, educational and operational services including operating a visitor contact station, monitoring special use permits, and maintaining good relations with partner organizations and stakeholders.
Present informal interpretive products about the military, social, economic, and ecological significance of Governors Island and New York Harbor for varied audiences and specialized groups. Duties are performed on or off-site at locations designated by the park, e.g. visitor centers, historical sites, auditoriums, and schools in the New York metropolitan area. He/she responds verbally to visitor inquiries for information, direction, and guidance.
Conduct basic research using prepared primary and secondary sources to gain information about and a personal understanding of the military, social, ecological and environmental history of New York Harbor and Governors Island, as well as current issues affecting the region.
Take a summary of information both in individual and team settings and shall assist in the development of basic informative, interesting and visually attractive interpretive content. Assist in making interpretive products (such as preparing labels or signs) for natural, historical, or cultural programs, publications or exhibits. Utilize interpretive techniques (such as metaphors, storytelling, or analogies) suggested by others to facilitate intellectual and/or emotional connections between an audiences' interests and their surroundings during informal roves.
Serve as a front-line representative of a Federal agency to greet customers and answers questions. Deal with the public, school groups and park partner organizations with understanding, friendliness, courtesy, tact, empathy, concern and politeness. The public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Relates effectively to people from varied cultural backgrounds and different situations and is sensitive to diversity, race, gender, religion, disabilities, and other individual differences. Visitor and partnership contacts take place at a visitor contact center/bookstore, while roving or on patrols, or in offices in person, via telephone, mail, e-mail or new and social media venues such as Twitter, Flickr, or Facebook.
Work effectively individually and in a team environment with supervisors and peers using established guidelines to effectively operate the site. Staff a visitor center as well as historic structures, and informally roves throughout the site informing visitors personally, by telephone and new and/or social media platforms about park facilities, programs, nearby visitor services, attractions on the island and in Lower Manhattan and informs visitors about the National Park System and Service. These tasks may be conducted on-site or in Lower Manhattan. Assist in providing a safe environment for staff and visitors. Operate two-way radio equipment. Educate visitors regarding rules, regulations, and safety concerns to ensure compliance, as well as direct customers with problems, questions, or complaints. Assist in medical or other emergencies up to level of training. Open and closes site facilities.
PHYSICAL DEMANDS: Standing for long periods of time, walking for distances up to six miles daily, climbing and descending steep inclines, bending, and lifting moderately heavy items in a repetitive motion is required. Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs. Extreme physical exertion may be required while performing search and rescue, wildland fire fighting and other emergency response duties.
WORK ENVIRONMENT: Work is performed indoors at the visitors center as well as in outdoor areas resulting in exposure to extreme temperatures, rain, snow, wind and direct sunlight.