This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Health System Administrator (Chief Operations Officer)

Department:Department Of Health And Human Services

Agency:Indian Health Service

Job Announcement Number:IHS-14-PX-1041880-ESEP/MP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$82,642.00 to $107,434.00 / Per Year


Friday, January 31, 2014 to Friday, February 21, 2014




Full Time - Permanent


1 vacancy in the following location:
Polacca, AZ View Map


Indian Preference (ESEP), Current or prior federal service (MPP), Veterans' Preference including VEOA or Commissioned Corps.


Public Trust - Background Investigation




The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal, and Urban operated facilities and programs.

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.


Permanent Full-Time Health System Administrator (Chief Operations Officer) for the Administrative Services Division located at the Hopi Health Care Center in Polacca, Arizona. Health System Administrator (COO) will serve as a member of the health care delivery system's management group to effectively meet clinical standards and achieve the best patient care possible and will report to the Chief Executive Officer.  



  • Occasional Travel
  • Occasional travel may be required for work related duties and/or training.


  • Yes
  • Relocation expenses are authorized and will be paid. You will be required to sign a one year service agreement. Failure to fulfill the one year service agreement may result in repayment of relocation expenses.


  • The selected applicant will be subject to a pre-employment background
  • investigation, which will include a fingerprint check.
  • If applicable-Selective Service registration (Males born after 12/31/59)
  • U.S. Citizenship is required


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  • Responsible for managing a unique and complex health care delivery program.
  • Plan, implement and administer programs and services in a health care, including personnel administration.
  • Participates in activities related to fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
  • Direct, supervise and evaluate work activities of personnel within the Administrative Services Division.
  • Maintain communication between governing boards, medical staff and department supervisors by attending board meetings and coordinating interdepartmental functioning.
  • Review and analyze facility activities and data to aid planning and risk management to improve service utilization.
  • Direct or conduct recruitment, hiring, and training of personnel.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Responsible for meeting all regulatory standards including but not limited to The Joint Commission, Quality Management, and Centers for Medicare and Medicaid Services (CMS).


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To qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.


GS-13: 1 year specialized experience equivalent to at least the GS-12 grade level with demonstrated experience planning, directing or coordinating medical and health services in hospitals, clinics, managed care organizations, public health agencies, etc. Fimiliarity with Indian Health Service policies and procedures is preferred. Prior leadership or supervisory experience is highly desirable..

Additional Specialized Experience: Demonstrated experience may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Applicants must also possess:

  • Management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities; and
  • Knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.

Your resume must demonstrate at least one year of specialized experience at or equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector.

Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: Friday, February 21, 2014


You will be rated based on the information provided in your resume (your resume must state specific duties that relate to this position) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following:

  • Administration and Management.
  • Organizational Awareness.
  • Healthcare Management.
  • Planning and Evaluating.
  • Influence/Negotiation.

You will receive a numeric rating based on your responses to the Assessment questions. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and/or experience, you may lose consideration.

The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance:

Click here to view vacancy questions: View Assessment Questions. All documents above MUST be received by 11:59 (Eastern Standard Time) of the closing date of, Friday, February 21, 2014, to be considered.


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This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at:

A two-year trial period may be required upon selection/placement (ESEP only)

A one-year supervisory/managerial probationary period may be required upon selection/placement.


  • Security Clearance: If you are selected for this vacancy, you must undergo a fingerprint check. Fingerprint results must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
  • Measles and Rubella immunization required for selectees born after 1957.

IHS - Operated Properties are tobacco free


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To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Click ‘Apply Online' to create an account or log in to your existing USAJOBS account.
  2. Follow the prompts to complete the assessment questionnaire and upload required documents.
  3. Please ensure you click the Submit My Answers button to submit your application.
  4. Applications must be received by the closing date of the announcement to receive consideration.
  5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account.

To fax supporting documents you are unable to upload, complete this cover page using the following 1041880. Fax your documents to 1-478-757-3144.

You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot complete your application package online:

  1. Click to view and print the assessment questionnaire View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the assessment questionnaire
  3. You are limited to selecting 10 locations.
  4. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section.

The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Trudy Begay, (602)364-5219, and/or TRUDY.BEGAY@IHS.GOV.) The decision on granting reasonable accommodation will be on a case-by-case basis.


For additional questions please see our Frequently Asked Questions (FAQs) found here:


Required Documentation for Eligibility and Preference:

  • Resume:  You are highly encouraged to use USAJOBS Resume Builder.
  • Indian Preference Applicants: - If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the Form BIA-4432 (expiration date 11/30/2014), “Verification of Indian Preference for Employment in the BIA and IHS Only.” Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. You must also complete the family history chart if necessary. Current IHS employees with a BIA form on file in their Official Personnel Folder are required to submit a copy of that form with their application. Refer to BIA-4432 link: http:/
  • Veterans Employment Opportunity Act (VEOA) or other Veterans preference (VRA and 30%or more disabled) – include a copy of your DD-214, if you're claiming Vet preference. For more information please see link at:
  • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) – If you are claiming CTAP/ICTAP, follow the instructions below:
  • Current or former Federal employee: Include your most recent SF50.
  • Childcare Addendum form must be included for this position and is available for downloading at:
  • Your application package MUST be complete by 11:59  pm Eastern Standard Time (EST) on Friday, February 21, 2014, the closing of this announcement.


Trudy Begay
Phone: (602)364-5219
TDD: (301)443-6394
Agency Information:
Indian Health Service HR Center


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Applicant MUST verify the completeness and successful submission of their applications by logging into the USAJobs Application Manager to check the “Status”. Your qualifications for the job will be reviewed against other applicants to determine, if you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps have been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant’s responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

~ ~ ~ Indian Health Service is an Equal Opportunity Employer ~ ~ ~

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