This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Homeland Security

Agency:Immigration and Customs Enforcement

Job Announcement Number:LAG-PHS-1040371-LKS-075

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$72,780.00 to $128,844.00 / Per Year


Monday, February 03, 2014 to Monday, March 03, 2014




Full Time - Permanent




1 vacancy in the following location:
Washington DC, DC View Map


This position is open to US Public Health Service (USPHS) Commissioned Corps Officers






NOTE: This position is in the U.S. Public Health Service (USPHS) Commissioned Corps and you will be referred as a Commissioned Corps personnel and not as a candidate to a permanent GS career or career-conditional appointment. This USPHS position is being filled at the rank of Captain (O-6).


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

This is a key position within the Immigration and Customs Enforcement (ICE). ICE utilizes the government's second largest cadre of law enforcement officers to ensure our nation's economic, transportation and infrastructure security. ICE enforces immigration and customs laws. Our talented and courageous workforce identifies criminal activities and eliminates vulnerabilities that pose a threat to our nation's borders.

ICE is the primary investigative arm of the Department of Homeland Security. With more than 19,000 employees in 400 offices around the world, ICE is a key component of the DHS layered defense approach to protecting our nation. For additional information about ICE and career opportunities go to

ICE Health Service Corps (IHSC) exists within the organizational structure of the Bureau of Immigrations and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE detainee health care.

The incumbent is responsible for providing administrative oversight, consultation, and mentoring of Health Service Administrators within their region; and will contribute to the development of national health policies, priorities, planning, objectives, and strategies to ensure the most efficient and cost effective workforce, thereby ensuring the delivery of health care services for detainees in ICE custody. The Regional Health Services Administrator (RHSA) will report directly to the Branch Chief of Healthcare Operations.

***This Position is open for Commissioned Corps officers only***


  • Occasional Travel
  • Optional


  • Yes
  • Must meet travel regulations


  • Maintain current license and meet continuing State edu requirements(if req)
  • Maintain BLS certifications (if req)
  • Competencies
  • Complete Application Package (see How to Apply Tab)
  • Relevant Experience (see Qualifications and Evaluations Tab)
  • Ability to pass background investigation


Back to top


  1. Masters degree in Healthcare Administration or related field of study preferred, or a minimum of 5 years experience in healthcare administration, preferably within IHSC.
  2. Knowledge of issues confronting the healthcare delivery system, including specific problems and concerns of special population groups.
  3. Knowledge of program policies and guidelines, and operating procedures relating to healthcare delivery systems.
  4. Knowledge of organizations and responsibilities of all levels of government operations.
  5. Ability to provide input for congressional inquiries and to effectively communicate with Federal Agencies and other organizations as indicated.
  6. Proven mastery of managerial and administrative practices, to include expertise in routine management of responsibilities.
  7. Flexibility and ability to adapt to sudden changes in schedules and work related requirements.
  8. High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues.
  9. Proven ability to respond 24/7 to staff for consultation.
  10. Maintain licensure in current health care discipline, if applicable.

      1. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.
      2. Senior level Health Services Administrator.
      3. Exhibits exceptional communication abilities (public speaking, oral and written communication skills).
      4. Excellent organizational and team building skills.
      5. Extensive experience with contracted services and a full understanding of contracting limitations as they apply.
      6. Maintains knowledge of current trends and expertise within the healthcare industry to ensure that current and effective training expectations are established and opportunities are identified for clinical education to for staff development.
      7. Strong interpersonal skills.
      8. Possesses a high degree of integrity and honesty.
      9. Demonstrated ability to orient and mentor staff.
      10. Proven skills in conflict resolution and problem solving .
      11. Maintains basic readiness status.


      Back to top


      1. Interpretation and translation activities within the scope of the employees’ duties.
      2. Assess these employees’ language abilities to ensure their competency to perform language services for particular duties; and describe plans for enhancing employees’ language abilities.
      3. Serves as the IHSC administrative authority for the region by providing management oversight and supervision to each HSA in his/her region.
      4. Provides HSA orientation and any necessary training.
      5. Provides mentorship to each HSA focusing on all aspects of management, and provide guidance, as appropriate, to HSA in the development of Assistant Health Services Administrator (AHSA) programs.
      6. Provides oversight and guidance to professional and technical staff in areas of program planning, development, and evaluation. Develops and implements a plan for evaluating program efficiency and effectiveness.
      7. Coordinates with the Regional Clinical Director (RCD) to prepare for the accreditation and survey process for applicable accreditation programs.
      8. Travel required up to 30% annually to all sites within the region and any other necessary travel directed by the Branch Chief of Healthcare Operations.
      9. Approval authority for appropriate utilization of all regional personnel resources in response to temporary duty assignment (TDY) requests, OFRD activities, facility activations, and special missions staffing requests. Leave granting authority for HSAs within his/her region.
      10. Provides risk management program oversight in coordination with the Policy and Compliance Branch.
      11. Ensure procedures at each of the assigned sites are in compliance with the IHSC/ICE policy and standards.
      12. Establish communication with ICE contacts within the assigned region to facilitate interpretation and management of issues of concern.
      13. Establish a systematic program review audit process in coordination with Regional Clinical Director.
      14. Provides program expertise for the development of site visit protocols and reporting requirements, and establishes an annual administrative review schedule for the region to validate the application of consistent program goals at each site.
      15. Collaborates with the Regional Clinical Director and other senior staff for the development of budget proposals and programmatic plans. Develops an implementation and monitoring plan to evaluate program goals and objectives, priorities, and activities in terms of current operations, program progress, and changing health needs and demands.
      16. Provide lateral coverage for other Regional Health Service Administrators when necessary, ensuring appropriate coverage for assigned region at all times.
      17. Perform other administrative functions, as necessary, to include coordination, attendance, and maintenance of minutes for Regional staff meetings, Program Management meetings, and Regional HSA meetings; preparation of presentations for professional, academic and special interest group meetings or conferences.
      18. Assist with investigation and resolution development for personnel actions and issues, at the lowest possible level.
      19. Supports Agency-wide programs related to healthcare services such as:

      · Reviews and analyzes policies and data

      · Develops strategies, analytical models, and methodologies

      · Provides implementation guidance to assure consistent interpretation and application of policies and program directed initiatives

      · Reviews strategy reports on progress toward the achievement of goals.

      20. Provides direction to professional and management support staff in project development and monitoring contracts, and technical assistance to State and local health officials, including community-based organizations and contractors.


      1. Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
      2. Required to jog/fast walk up to ¼ mile.
      3. Required to perform CPR/emergency care standing or kneeling.
      4. Must have the ability to assist sick, injured or aging detainees or staff exiting the building (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than myself).
      5. Must be able to see, hear and smell with aids if necessary.
      6. Must easily alternate between kneeling and standing.
      7.  Must be able to lift, push, or carry 30 pounds.
      8. Must perform the duties of my job in a stressful and often austere environment without physical limitations..


      Applications will be evaluated against the required Knowledge, Skills, and Abilities as listed in this announcement.


      Back to top

      Pay and benefits for PHS officers are managed through the Division of Commissioned Corps Personnel and Readiness and are comparable to the pay and allowances authorized for members of the Armed Forces. Specific information can be found in the Department of Defense Financial Management Regulation, 7000.14-R at



      MISSION: The ICE Health Service Corps protects America by providing health care and public health services in support of immigration law enforcement. This is accomplished through maintaining a committed, effective and efficient workforce who provides evidenced-based appropriate health care in a cost effective manner.


      1. DHS

      2. ICE

      3. ERO


      1. Health and Human Services (HHS)

      2. USPHS


      1. Incumbent reports to IHSC Branch Chief of Healthcare Operations or designee.

      2. Collaboration of all program activities with Regional Clinical Director is expected.


      Back to top

      To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

      Your complete application package must be submitted by 11:59 PM (EST) on Monday, March 03, 2014 to receive consideration.

      • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
      • Click the Submit My Answers button to submit your application package.
      • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
      • To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
      • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


      • You must submit your resume which shows relevant experience, education, and training. Work experience should include job title, duties, employer's name, daytime telephone number and address, starting and ending dates, hours worked per week, and indicate if we may contact your current supervisor.
      • You must submit copies of proof of licensures, degrees, certificates and all other required documentation identified in this announcement.
      • You must submit your three (3) most recent Commissioned Officer Effectiveness Reports (COER).

      Faxing Applications or Supporting Documents:

      You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

      NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

      If you completed the occupational questionnaire online and are unable to upload supporting document(s):

      1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is 1040371.
      2. Fax your documents to 1-478-757-3144.

      If you cannot complete your Application Package online, you may fax all of your materials. Your complete application package must be submitted by 11:59 PM (EST) on Monday, March 03, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

      To complete the occupational questionnaire and submit via fax:

      1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
      2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
      3. Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

      Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to Monday, March 03, 2014 for further instructions. You must submit all required information by Monday, March 03, 2014. If materials are not received, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. A valid email address is required in order to notify you of the outcome of your application.


      IHSC Recruiting
      Phone: (202)732-4600
      Agency Information:
      ICE Laguna Service Center
      500 12th St SW
      Washington, DC


      If you meet all eligibility requirements, your application package will be sent to the hiring manager for further consideration.

      Back to top
      Print Preview

      Job Announcement Number:


      Control Number: