This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Support Services Specialist

Department:Department of the Air Force

Agency:Air National Guard Units (Title 32)

Job Announcement Number:14-T-Air-022

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$48,142.00 to $62,581.00 / Per Year


Thursday, January 23, 2014 to Thursday, February 06, 2014




Full Time - Excepted Service Permanent




1 vacancy in the following location:
Indianapolis, IN View Map








The mission of the Indiana National Guard Full-Time Force is to maintain properly trained and equipped units available for prompt mobilization for war, national or state emergency. For information about membership call: 1.800.GO GUARD


DUTY LOCATION:    Indianapolis, Indiana

JOB SUMMARY:  This position is located in the Readiness and Suppport (RS) directorate of an Air National Guard Headquarters.  The primary purpose of the position is to provide Information Management (IM) support to the Headquarters. 

This job announcement is for employment as an Indiana Air National Guard Technician; a Federal Civil Service position.  This is a dual-status technician job whereby you are required to maintain active membership in an Air National Guard unit and are required to wear the military uniform at the workplace.  As members of a unit of the Indiana Air National Guard, you will be required to train with your unit, normally one weekend a month and 15 days of annual training each year.  Indiana Air National Guard units and members are subject to immediate call to federal or state active duty to meet national or state emergencies.

APPOINTMENT FACTORS:  This position is a Permanent Excepted Service position.


MILITARY SPECIALITY REQUIREMENTS:  Individuals must meet the qualifications for the technician position but will have 1 year from date of hire to be assigned to a compatible AFSC in a compatible unit for the technician position advertised.

Compatible Military Assignments: 3D0X1


Permanent (Tenure 1 or 2) Technicians employed by the Indiana Air National Guard

Temporary, TERM or Indefinite Federal (Tenure 0 or 3) Technicians employed by the Indiana Air National Guard
Traditional Guardsmen with the Indiana Air National Guard
Guard members from another state; Reservists/IRR; and/or Active Duty Airmen willing to join the Indiana Air National Guard
Civilians with prior military service willing to join the Indiana Air National Guard

Civilians with no prior military service willing to join the Indiana Air National Guard



  • Not Required


  • No


  • U.S. Citizenship Required
  • Must be in the grades: E-3 thru E-7
  • Must possess or be able to obtain a SECRET security clearance
  • Must be a member of the Indiana Air National Guard or be willing to join
  • Must participate in direct deposit


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As a Support Services Specialist with the Indiana Air National Guard (ANG), your duties will include, but will not be limited to:

  • Serves as the Group Orderly Room Manager, functioning as senior advisor to the Director of Readiness and Support for all orderly room and information management unit support functions 
  • Initiate workday reports and manages orders publications and procedures.  This includes preparing, tracking, publishing, and distributing civilian and military travel orders, annual training orders, special training orders, and other orders to include special authorizations
  •  Directs and provides administrative training in Air National Guard automated order systems for all Unit Order Clerks. 
  • Reconciles orders publication with the workday accounting program.
  • Maintains orders files for all unit personnel
  • Advises the Unit Resource Advisor on the status of workday account balances.
  • Provides technical guidance to all personnel on matters pertaining to the various administrative requirements associated with orders production.
  • Ensures that unit wide disposition of records is in accordance with USAF and ANG regulations.
  • Manages transmission of record groups to staging facilities and ultimately to permanent storage facilities at the National Personnel Records Center.
  • Establishes overall orders publication procedures and ensures orders clearks receive inital, advanced, and update technical training for all types of orders handled by the organization.
  • Schedules workday report reviews and manages the coordination between orders publications clerks, host base travel and military entitlement offices, the primary resource advisor, and appointed workday control officers to minimize overdue commitments and obligations.
  • Formulates, developes, and directs the implementation of IM policies and procedures.
  • Recognizes need, initiates action, directs or personally formulates new administrative policies and procedures, and recommends changes designed to improve administrative efforts or services.
  • Analyzes AF, NGB, ANG Instructions, memoranda and directives pertaining to correspondence and mail management, preparation of correspondence and messages and other administrative services and determinds their effect upon the Air National Guard Headquarters.
  • Performs other duties as assigned.
  • Incumbent may be required to prepare for and support the mission through the accomplishment of duties pertaining to military training, military readiness, force protection and other mission related assignments including, but not limited to, training of traditional Guard members, CWDE/NBC training, exercise participation (ORE/ORl/UCI/MEI/OCl/I G, etc.), mobility exercise, FSTA/ATSO exercise participation, SABC training, LOAC training, weapons qualification training, participation in military formations, and medical mobility processing within the guidelines of NGB/ARNG/ANG/State/TAG rules, regulations and laws. These tasks have no impact on the classification of this position and should NOT be addressed in any technician’s performance standards.


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In order to meet the Minimum Qualifications for this GS position at the 09 grade level, you must have at least 24 months of:

    • Experience, education or training in administrative, professional, technical, or other work that provided knowledge of support services. Knowledge of administrative methods and procedures used in planning, organizing work, and skill in dealing with others in person-to-person work relationships. Experience using computer and automation systems.
    • experience in dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved.  Experience planning and directing a variety of clerical operations.  Experience using methods and procedural steps, and working under general instructions to meet the objectives of support services programs.


Knowledge, Skills and Abilities that will be evaluated for this position include:

  • Skill in applying analytical and evaluative techniques to the identification, consideration and resolution of issues or problems of a procedural or factual nature.
  • Knowledge of the theory and principles of management and organization, including such administrative practices and procedures common to organizations as those pertaining to channels of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records.
  • Possess and exercise in depth knowledge of the organization, programs, missions and functions of an Air National Guard Headquarters and all facets of an Air National Guard Headquarters
  • Knowledge of the Air Tasking Order Process, apportionment decisions, and air employment guidance for the purpose of assisting in developing Air Tasking Orders (ATOs)
  • Knowledge of program goals, objectives, work processes and administrative operation of an Air National Guard Headquarters
  • Knowledge in computer systems used by MAJCOMS, NATO, and coalition forces that unit IM personnel train with in support of the operations and training requirements of the Air National Guard Headquarters augmentation mission
  • Proficiency in military and civlian technician personnel systems and programs and proficiency in form accomplishment including unit accession, promotion and retention procedures as they relate to personnel morale and advancement opportunities and boundaries and standards of legal and ethical conduct, on an as required basis.
  • Ability to use technologically advanced and independent computer systems to include the Mircrosoft Office, the Integrated Deployment System (IDS), and such automated systems as the parent service acquires and distributes to ANG unit.
  • Knowledge of the responsiblities of the in garrison and deployed Orderly Room operations.
  • Knowledge of classified messaging, receipt, storage, distribution, destruction regulations and procedures
  • Ability to access electronic informational resources and training to include the Air Force Electronic Publications Library and other internet sites for regulatory and procedural reference.

Educational Requirements and/or Substitution of Education for Experience:  2 years completion of a Master's Degree Program in a related field, satisfies the experience requirement. If using education in lieu of experience, transcripts must be provided with application.

Must participate in Direct Deposit

A criminal history check will be completed on all selectees before hire date.  

Permanent Change of Station (PCS) funds are not available for this position. 

ENLISTMENT CASH BONUSES:   Acceptance of technician position may affect any bonus and/or educational assistance that may be payable. 

WORKING CONDITIONS: Work is generally performed in an adequately lighted, heated, and ventilated office setting. 

PHYSICAL EFFORT: Work is generally sedentary in nature.

If you are not a member of the Indiana Air National Guard, but are interested in applying for this position, please call the Indiana Air National Guard Recruiting Office at 800-GO-GUARD.  You can also view our website at

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.


Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating. 

Please follow all instructions carefully.  Errors or omissions may affect your eligibility.


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Explore the major benefits offered to most Federal employees at


Under 32 USC 709, Veterans Preference does NOT apply. 

For a complete list of Job Vacancy Announcements available at the Indiana National Guard, please visit our website at Joint Forces Headquarters, Human Resources.


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The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, February 06, 2014. 

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID: 1036181.   Fax your documents to 1-478-757-3144.
If you cannot apply online:
1. Click the following link to view and print the assessment questionnaire
View Occupational Questionnaire, and
2. Print this 1203FX form to provide your response to the assessment questionnaire and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission. 

Please do not send/fax/courier/email any applications or supporting documentation to the Indiana National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.


To apply for this position, you must provide a complete Application Package which includes:
1. Your Résumé (Your resume MUST detail your length of basic and specialized experience that pertains to the job you are applying for)
2. A complete
Assessment Questionnaire (Your assessment questionnaire MUST contain an email address)
3. Other supporting documents:

  • Transcripts (Only required if you are substituting education for experience)
  • Flight Records
  • Military Biography
  • Qualification Certificates
  • etc. . .


Raven N. Byers
Phone: (317)247-3300x73460
Agency Information:
Indiana National Guard
Joint Forces Headquarters-Indiana
Human Resource Office
2002 South Holt Road
Indianapolis, IN


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your score you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.  You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).  

You will be notified via email during the following phases of this announcement:

  1. Immediately after your application has been submitted.
  2. After the announcement has closed.
  3. After qualifications review, which will inform you if you have been referred to the selection official or not.
  4. Once a selection has been made. 

If at any time you have questions concerning this Job Vacancy Announcement, please contact the Human Resources Specialist by email.  You email should contain the following information:  14-T-Air-022, Support Services Specialist, and 1036181.  The email can be sent to RAVEN.N.BYERS.MIL@MAIL.MIL.

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