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This Position Is No Longer Available

Job Title:  Information Service Specialist
Department:  Department Of Commerce
Agency:  Bureau of the Census
Job Announcement Number:  WA1029102-ET

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$40,939.00 to $53,221.00 / Per Year
Monday, January 27, 2014 to Thursday, February 06, 2014
Full Time - Permanent
1 vacancy in the following location:
Atlanta, GA View Map
United States Citizens
Not Applicable


The Census Bureau produces quality data that help Americans better understand our country - its population, resources, economy, society and culture. We offer competitive salaries, flexible hours and work arrangements, developmental opportunities, recognition, a variety of benefits and health insurance plans, and a host of other employment incentives. If working in an environment that values your individuality and diversity and allows you to innovate, engage in problem solving, and achieve your professional goals appeals to you, then the Census Bureau is the place for you. Come join the Census Team and be responsible for contributing to the fabric of our nation - where everyone counts.

This vacancy is advertised under 2 different announcements. Some applicants may not be eligible to be hired under THIS announcement. Please make sure you apply to the announcement that entitles you to consideration. Read the `Who May Apply` section carefully to determine your eligibility. If you are not eligible under this announcement, please see ATLANTA RO-2014-0002, Information Services Specialist, GS-0301-07, which can be accessed at


  • Occasional Travel
  • May travel throughout the area covered by the Regional Office


  • No


  • U.S. Citizenship or National
  • Resume and/or Supporting Documents (see How to Apply)
  • You may be required to complete one (1) year probationary period


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The individual selected for this position will:

  • Assist in providing requested information, materials, publication, etc., or limited consultation services to the general public, groups, or employees.  
  •  Assist in developing and preparing informational materials and documentation using a personal computer utilizing word processing, spreadsheet applications, etc., and presentation or multimedia software (eg., Power Point, audio, TV/Video, etc.)  
  • Operate a variety of personal computer software programs (eg., spreadsheet programs, word processing programs, etc.) and presentation software such as PowerPoint, Compel, etc., and portable media equipment such as CD/DVD, laptop, flash drives (USB), etc.  
  • Meet with various community organizations. Address such groups and participate in question and answer sessions. 
  • Participate in workshops sponsored by Regional Office and Headquarters personnel.


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MINIMUM QUALIFICATION REQUIREMENTS: You must have the experience listed below.

A. Successful completion of a bachelor's degree plus meeting one of the following under the superior academic achievement (S.A.A.) provision: 1) Class Standing: In the upper third of the graduating class in the college, university, or major subdivision, such as College of Liberal Arts or School of Business Administration, based on the completed courses. Or, 2) Grade-Point Average: A grade-point average of (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on the transcript, or as computed based on four years of education, or as computed based on courses completed during the final two years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B " or better) based on the average of the required courses completed in the major field, or the required courses completed during the final two years of the curriculum. Note: grade-point averages will be rounded to the one decimal place. For example, 2.95 = 3.0, 2.94 = 2.9, and 3.45 = 3.5.3). Or, 3) Election to Membership in a National Scholastic Honor Society: Membership in one of the national scholastic honor societies. Freshman scholastic honor societies cannot be used to meet the requirements of this provision.


To verify your claim for this provision, please submit a college transcript(s) showing that you maintained a grade point average (GPA) of 3.0 or higher out of a possible 4.0 for all 4 years of undergraduate courses, or, on all undergraduate courses completed during the final 2 years of your curriculum, including all transferred courses.


B. Successful completion of one full year of graduate level study, or possess a master's or higher degree, e.g., LL.B., J.D., LL.M., Ph.D, in a field that provided the knowledge, skills, and abilities to do the work of the position.  (One year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) is considered as satisfying the requirement for one year of full-time graduate study.)


C. One year of specialized experience equivalent to the GS-05 level in the Federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Examples of such experience include the following: drafting routine news releases, preparing information for the public on programs or activities, preparing articles and/or stories for the print media; describing programs to visitors, participating in meetings with specialized groups; and using various software applications to prepare materials for meetings, briefings, or workshops.


D. A combination of less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of graduate education described in "B" and the type of experience described in "C." To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree and divide by 18 semester hours or equivalent. Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

All applicants must meet the qualifications by the closing date of the announcement


Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.  If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.  Please follow all instructions carefully. Errors or omissions may affect your eligibility.  Qualified candidates will be assigned to a quality category.  Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): 

·       Knowledge of communication principles, methods, and techniques in order to disseminate informational materials to the general public, groups or employees.

·        Ability to provide assistance in the development and preparation of information materials and documentation.

·        Knowledge of personal computer, word processing programs, data base managers, spreadsheet programs and presentation software (e.g., PowerPoint, Compel, etc.)


Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position.  Qualified candidates will be ranked into 3 categories:  Best Qualified, Well Qualified, and Qualified. 


Best Qualified – Demonstrates better overall or key knowledge, skills, or abilities for a specific position.
Well Qualified – Possesses the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position, but does not necessarily meet the definition of best qualified.
Qualified – Meets the minimum qualifications standards, including any selective placement factors, for a specific position

The Category Rating Process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.  Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent, must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). 


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Benefits: The Federal Government offers a comprehensive benefits package Explore the major benefits offered to most Federal employees at


If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.   For more information on veterans' preference see

Males born after 12-31-59 must be registered or exempt from Selective Service (see ). 

Interagency Career Transition Assistance Program CTAP/ICTAP):   For information on how to apply as an CTAP/ICTAP eligible see   To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.  




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 The complete application package must be submitted by 11:59 PM (EST) on Thursday, February 06, 2014 to receive consideration.


* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.


* Click the Submit My Answers button to submit your application package.


* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 


To verify your application is complete, log into your USAJOBS account at and click the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.


To return to an incomplete application, log into your USAJOBS account at and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


To complete a hard copy assessment questionnaire and submit it via fax: Do not complete the steps below if you have already applied online to the questionnaire for this position as this will overwrite your prior online responses and may result in you being found ineligible.



To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID: 1029102.   Fax your documents to 1-478-757-3144.


If you cannot apply online:
1. Click the following link to view and print the assessment questionnaire
View Occupational Questionnaire, and
2. Print this 1203FX form to provide your response to the assessment questionnaire and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.



·       Your Résumé (if you submit a personally developed résumé, curriculum vitae, or any other written format, be sure to include a detailed description of your job-related qualifications, beginning/ending dates, and hours worked per week, for each paid and non-paid position you included).

·       Completed Assessment Questionnaire

·       College Transcripts that reflect the required degree and/or course work. You may submit official, unofficial, or a self-certified list of course titles, grades earned, completion dates, and the number of semester or quarter hours earned


Other Supporting Documents: (only submit if applicable to you)

·       Veterans' Preference and/or VEOA documentation (e.g., DD-214 Member Copy 4, SF-15, VA letter, etc.)

·       Standard Form 50 (applies to current or former Federal service employees)

·       CTAP/ICTAP documentation

·       Noncompetitive appointment eligibility documentation


If you are unable to upload supporting document(s) online, you can fax them by completing the following:

1. Print out a Fax Cover Page @ and complete the required information. The Vacancy ID is 1029102

2. Fax a Cover Page with each supporting document to 1-478-757-3144 by 11:59 PM (EST) on Thursday, February 06, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.



Washington Services Branch
Phone: (202)606-2575
Agency Information:
COMMERCE Bureau of Census
Please do not send mail
Washington, DC


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

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