This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Student Trainee (Visitor Services Assistant), GS-0399-04/05

Department:Department Of The Interior

Agency:National Park Service

Job Announcement Number:AAPLIC1024908PWAV

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$15.61 to $17.47 / Per Hour


Tuesday, January 14, 2014 to Tuesday, January 28, 2014




Full Time - Internships NTE one year


Few vacancies in the following location:
Anchorage, AK View Map


Student/Internship Program Eligibles


Public Trust - Background Investigation




About the Agency

The Pathways Internship program offers undergraduate and graduate students the opportunity to blend academic studies and Federal work experience into a planned progressive educational program. The program provides formal periods of work experience while attending school.


This position is located in Anchorage, Alaska. It is considered a medium size city, with a diverse population of approximately 270,000. All standard amenities are available including hospitals, daycare, schools, 2 universities, shopping malls, restaurants, golf courses, ski resorts, museums, and an international airport.   Indoor and outdoor activities abound.  Anchorage was one of ten cities given the "All America City" award in 2002 by the National Civic League.  This prestigious award annually honors 10 communities that best exemplify the spirit of grassroots citizen involvement & cross-sector, collaborative problem solving. Additional information about Anchorage can be found at


Government housing is not available.


Eligibility:Current students in an accredited high school or home school program that is allowed to operate in a State, college (including 4-year colleges/universities, community colleges, and junior colleges); professional, technical, vocational, and trade schools; advanced degree programs; or post-secondary home-school curriculum. To be eligible for the Pathways Intern program you must be accepted for enrollment or be enrolled and seeking a degree (diploma, certificate, etc.) in a qualifying educational institution on at least a half-time basis.


Your academic career goals or field of study should relate to the position you are applying for.


WHO MAY BE CONSIDERED: Students eligible for the Pathways Internship Program residing or attending school within the local commuting area (50 mile radius) of Anchorage, Alaska and Veteran's Preference eligible candidates with student status.


This position is expected to begin May 18th, 2014 and last until September 6, 2014.


Your appointment may be extended beyond one year.


It also provides an opportunity to be converted to a permanent or TERM appointment within 120 days after satisfactory completion of your educational program and completion of your career related work experience.  This is not guaranteed.


  • Not Required


  • No


  • U.S. Citizenship Required.
  • Background and/or Security Investigation required.
  • Males born after 12-31-59 must register with the selective service.
  • Be sure to read the "How to Apply" & "Required Documents" sections.


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This position is located at the Anchorage Alaska Public Lands Information Center (APLIC) whose mission is to provide visitors with information and interpretation/educational services about Alaska’s natural, cultural, historical, and recreational resources. The interagency visitor center, managed by the National Park Service, represents the U.S. Bureau of Land Management, the U.S. Fish and Wildlife Service, the U.S. Forest Service, the National Park Service, the Alaska Department of Fish and Game, the Alaska Department of Natural Resources, and the Alaska Department of Commerce, Community and Economic Development.

Description of Duties 

Staffs the visitor center information desk:

·    Provides information and trip planning on a variety of topics regarding recreational opportunities in Alaska. 

·    Helps staff the Alaska Geographic Association sales area by selling publications, stocking shelves, and handling money.

Performs fee collection for both federal and state areas:

·    Distributes permits for public use cabins and sells America the Beautiful and Alaska State Park passes according to federal regulations and state guidelines.

Prepares and presents interpretive and education programs and materials about Alaska’s natural, cultural, and historic resources:

·    Presents pre-existing programs and orientations to students and general visitors to Alaska.

·    Assists with interpretive and informational materials including handouts, site bulletins, and temporary exhibits.

·    Operates a variety of multi-media equipment including projectors, Apple ipads, and GIS map displays.

For questions regarding the duties of this position, please call Joanne Welch at (907) 644-3662.


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You must send a copy of your transcripts with your application.


Experience and/or Education: You may qualify based on experience and/or education. This can be met through the following:


To qualify for the Visitor Services Assistant, GS-0399-04 position:

You must have one year of progressively responsible clerical, office, or other work that indicates you have the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Service Assistant. Your general experience may include greeting the public, disseminating information, and providing directions.




You must have two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on education).




You must have an equivalent combination of education and experience. For example, 6 months of the general experience described in A above (50% of the experience requirement), and 1 year of college study from an accredited institution (50% of the qualifying education) as specified in B above, equals 100% of the total requirement. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on the combination option).


To qualify for the Visitor Services Assistant, GS-0399-05 position:

You must have one year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. My specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. My experience includes using software programs; such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems).




You must have four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. (You MUST submit a copy of your transcripts indicating degree earned and credit hours in order to qualify based on education).




You must have an equivalent combination of education and experience. For example, 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (75% of the qualifying education) as specified in B above, equals greater than 100% of the total requirement. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on the combination option).

Foreign Education: Education completed outside the United States must have been evaluated by either a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service, or education that is recognized by the Secretary of Education from an accredited body. This evaluation must be provided with your resume by the closing date of the announcement.  If it is not, your education will not be considered and you may not qualify for the position. 

Click here for more information - Foreign education




Applicants must meet the experience and/or education requirements, qualifications, and any selective placement factors specified in the announcement by the closing date, Tuesday, January 28, 2014.

This position requires wearing the National Park Service uniform. All employees are required to wear the uniform in accordance with guidelines, maintain personal appearance standards, and ensure proper conduct while in uniform. A uniform allowance is provided.


Your rating will be based on your application package and the responses to the Assessment Questionnaire. The assessment questions relate to the following competencies that are required to perform the work of this position.


·         Interpersonal Skills

·         Speaking

·         Technology Application

·         Conscientiousness (GS-5 Only)

·         Skill in meeting and dealing effectively with diverse groups and in a variety of settings (GS-5 Only)


The answers you select in the on-line process must be substantiated in your application package.  If your described work history, competencies, and/or supporting documents do not support your answer choices, you may not be referred to the selecting official. Please ensure that your work history provides enough detail to support your answers for a panel or subject specialist to score your application. A panel may be used to review and rank your application.


Basis for Rating: Candidates will be ranked into 3 categories:
       Best Qualified - experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position.


       Well Qualified - experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.


       Qualified - experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.


VETERANS PREFERENCE: Veterans' Preference applies to category rating. Within each quality category, veteran's preference eligibles are listed first, including CP, CPS, XP, and TP.   In addition, veterans who have a 10% or more service-connected compensable disability (CP or CPS) are placed at the top of the highest quality category.   Applicants referred are listed on the selection certificate alphabetically (veteran's preference eligibles before non-veterans).


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The salary shown includes base pay, locality pay and a cost of living allowance of 5.57% for this duty station. Pay is subject to annual review and adjustment.

Alaska currently does not have a state income tax or statewide sales tax.

Leave - Most Federal employees earn both annual and sick leave. Depending on the tour of duty, an employee may be paid Sunday, night or hazardous work and/or Federal holidays. Flexible work schedules may be available.




Direct Deposit: All new employees of the National Park Service must identify a financial institution for direct deposit of pay prior to appointment. This includes your salary and other federal payments.

In the event of an accident while traveling in a government aircraft, the payable benefits of a private life insurance policy may be affected.


Relocation expenses are not authorized.  Any travel, transportation and relocation expenses will be the responsibility of the selected employee.


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To begin the process:

Click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire View Assessment Questions. Ensure you click the Submit My Answers button at the end of the process.

To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to upload your required documents, complete this cover page using the following vacancy ID  1024908.  Fax your documents by the closing date to 1-478-757-3144.


If you cannot apply online:  


Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.

Print this 1203-FX form to provide your responses to the occupational questionnaire and fax the completed 1203FX form along with the required documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

The complete Application Package must be submitted by 11:59 PM Eastern Time or 7:59 PM Alaska Time on Tuesday, January 28, 2014 .


If you have questions about this announcement call Angela Vanderhoofven at (907)644-3349 or emailANGELA_VANDERHOOFVEN@NPS.GOV prior to Tuesday, January 28, 2014. Please include the Vacancy ID number 1024908 when emailing or calling.




-Resume showing relevant experience - should include month, year and hours per week worked. (Cover letter optional) Help with writing your resume click here.  Want to understand how to use USA JOBS click here.


-Online Assessment Questionnaire


-Transcripts- unofficial or official college transcripts or a list of completed course work including level of courses, credits and grades received.


 -Veterans' Preference Documentation- Copy of your DD214(s) that shows type of discharge (i.e. honorable) from service, (usually the member 4 copy); or Report of Separation from Activity Duty (if separation was prior to 1 July 1979). If you fail to supply the required documents(s) and type of discharge cannot be confirmed, veterans' preference will not be awarded. If claiming 10 points preference, you must also provide a completed SF15 and verification documents listed on the SF15). If you are separated and do not have a DD214 yet you may use an official statement of service from your command that you have completed active service and are being discharged under honorable conditions, or provide other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.

Notice to Veterans: Link is provided so you can see if you are eligible for veteran’s preference.


Angela Vanderhoofven
Phone: (907)644-3349
Agency Information:
NPS Alaska Regional Office
240 W 5th Avenue
Anchorage, AK


Once the online questionnaire and documents are received you will receive an acknowledgement email.  You will be notified of your rating and/or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.

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