This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Department:Department of the Air Force

Agency:Air National Guard Units (Title 32)

Job Announcement Number:T14-138A

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$40,146.00 to $77,238.00 / Per Year

OPEN PERIOD:

Tuesday, January 07, 2014 to Friday, February 07, 2014

SERIES & GRADE:

GS-2210-07/11

POSITION INFORMATION:

Full Time - Excepted Service Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Niagara Falls, NY View Map

WHO MAY APPLY:

New York Air National Guard membership required (See Announcement)

SECURITY CLEARANCE:

Not Applicable

SUPERVISORY STATUS:

No

JOB SUMMARY:

NEW YORK AIR NATIONAL GUARD

DIVISION OF MILITARY & NAVAL AFFAIRS (MNHF)

LATHAM, NY 12110-2224

SELECTION PROCESS WILL BE IAW DMNA 690-4, CHAPTER 6

POSITION TITLE AND NUMBER:

 T14-138A,  INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT), D2182000, GS-2210-07/09/11

 

LOCATION:

107TH AW, NIAGARA FALLS, NY 14304

 

DAFSC:

3D0X1, 3D0X2, 3D0X3, 3D1X1, 3D1X2, 3D1X3, 3D1X4

 

ANNOUNCEMENT OPENS:     7 JAN 2014   CLOSES:  7 FEB 2014

 

NATIONAL GUARD MEMBERSHIP IS REQUIRED:  This is an excepted position that requires membership in a compatible military assignment in the New York Air National Guard.  Selectee will be required to wear the military uniform.  Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. 

 

 

This position is located in the Operations Flight of a Base Communications Squadron, Mission Support Group, in an Air National Guard Wing.

 

 

OPEN AREAS OF CONSIDERATION:  ONBOARD-ON BASE 107TH AW ONLY

ONBOARD:  ALL PERMANENT MILITARY TECHNICIANS FROM THE 107TH AW IN THE NEW YORK AIR NATIONAL GUARD.

ENLISTED ONLY

 

 

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • Applicant must already be a permanent technician from 107th AW.
  • Must be a U.S. Citizen.

DUTIES:

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This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Squadron - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. The network infrastructure systems include: local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems. The wireless systems include: trunked UHF/VHF/HF systems, regulated and unregulated radio and wireless network systems, personal wireless communications systems (PWCS), wireless teleconferencing, and wireless LANs to support Wing, Geographically Separated Units (GSU), and Tenants. The voice systems include: plain old telephone systems (POTS), networked secure and unsecure voice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks. The CFP function includes: planning, directing and scheduling of the information technology work load distribution.


QUALIFICATIONS REQUIRED:

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In order to meet the minimum qualifications for this   INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) position, you must meet the following criteria.

 

GENERAL EXPERIENCE: 

Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.  

 

SPECIALIZED EXPERIENCE:

 

 

GS-07 – Must have at least 12 months experience, education, or training in translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.  Experience interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow.  

 

GS-09 Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system.  Experience planning the sequence of actions necessary to accomplish the assignment.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.   

 

GS-11  – Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.  Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.  

 

SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: 

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.    

Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.  

 

KSA's:

Candidates will be evaluated on the basis of the KSA's listed below.   Applicants are encouraged to address the KSA's in their application or resume or by submitting a supplemental statement with their application.   Written response to each KSA will ensure that specialized experience criteria is recognized and credited.

 

1.  Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.

2.  Ability to analyze, apply methods and practices for recovering, adjusting and modifying IT systems to solve complex problems while improving customer support practices that minimizes interruptions in service.

3.  Knowledge of network operations, security methods, and network architecture optimization techniques; the capabilities and limitations of the IT systems, infrastructure and software configuration in order to manage the tenant network, carry out network and/or independent platform projects and coordinate efforts with others affected in the organization.

 

4.  Knowledge of systems development, modification, testing, installation, operations, and support concepts as well as the organization's network and infrastructure architecture and protocols to provide support related to: test, evaluation, installation, configuration and modification of hardware and software for operating systems, network platform, interface connectivity; etc.; provision of network services and planning for increased or changed requirements; modifications and integration of network systems and infrastructure consistent with existing or planned infrastructure/architecture; configuration management changes and upgrades; and connectivity between remote sites.

5.  Knowledge of the interrelationship of multiple IT systems, utilizing methods, principles, and practices covering restoral from complex computer and infrastructure system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components.

6.  Knowledge of methods and practices involved in the integration of system components sufficient to optimize system performance.

7.  Knowledge of performance measurement tools, systems testing and diagnostics, COTS products, Internet technologies, analytical methods and practices, requirements analysis techniques in order to: test and optimize the functionality of the systems, networks, and data; provide advice on a wide range of IT issues; ensure optimal use of commercially available products; represent the organization in interactions with other organizations; prepare and present reports; conduct analyses and recommend resolution of difficult issues; identify and define business requirements applied to the development, implementation management and support of systems and networks; etc.

 

8.  Knowledge of IT security principles and products; DOD and agency policies, procedures, regulations, directives, and requirements related to physical, personnel, emanations, and information security; methods for evaluating risk or vulnerability; IT INFOSEC security requirements for certification and accreditation; network operations and protocols; systems testing and evaluation, and performance management methods sufficient to plan and conduct security accreditation reviews for installed systems or networks and assess and advise on new or revised security measures and countermeasures based on the results of accreditation reviews.

 

MILITARY REQUIREMENTS:  Selected candidates will be required to be in a compatible military grade and assignment prior to the effective date of placement.

 

Military Grades: 

ENLISTED ONLY

 

Compatible Military Assignments:  

3D0X1, 3D0X2, 3D0X3, 3D1X1, 3D1X2, 3D1X3, 3D1X4



APPLICANT MUST ALREADY BE A PERMANENT MILITARY TECHNICIAN FROM THE 107TH AW IN THE NEW YORK AIR NATIONAL GUARD. 

 

PLEASE NOTE:  In order for your application to be considered, you need to submit the following document:

·         RESUME (Resume must have a from and to date for each position worked in.  The date must be month and year. Ex: 02/2012 to 03/2013)

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements.  To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.  The numeric rating you receive is based on your responses to the questionnaire.  The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities.  Please follow instructions carefully.  Errors or omissions may affect your rating and eligibility. 

 

All qualified applicants will be forwarded to the selecting official, unless there are more than seven qualified applicants.  In this case, the evaluation procedures in DMNA PAM 690-4, Chapter 5 will be used to further screen candidates prior to referral.  A panel of three members will be appointed to rate the candidates using the KSA factors.  Experience will be evaluated in terms of type and quality in relation to the requirements of the position.  Length of service or experience will only be used when there is a clear relationship with quality of performance or when necessary to break ties when all other ratings are equal. 

 

Following the determination of basic eligibility of the candidates as outlined in DMNA PAM 690-4, Chapter 5, qualified applicants will be referred to the selection official in the following sequence: 

 

1.  Category I:  All excepted service technicians in the New York Army National Guard  for Army technician vacancies and all excepted service technicians in the New York Air National Guard for Air technician vacancies, working at the location specified in the job announcement where the vacancy exists.

 

2.  Category II:  All currently employed excepted service technicians in either the New York Army or New York Air National Guard. 

 

3.  Category III:  Qualified members of the New York National Guard (Army or Air), to include AGR personnel and temporary and Indefinite technicians, or other individuals who are willing to become members of the New York Army or Air National Guard. 

 

* If there are fewer than three qualified applicants in Category I, then qualified applicants from Category II, III will be forwarded to the selection official, in sequential order, to provide at least three qualified applicants.  


BENEFITS:

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Explore the major benefits offered to most Federal employees at http://www.usajobs.gov/ResourceCenter/interactive/Benefits#icc.

OTHER INFORMATION:

Under 32 USC 709, Veterans Preference does NOT apply.

For a complete list of Job Vacancy Announcements available at the New York National Guard, please visit our website at http://dmna.ny.gov/jobs/jobs.php?id=tech



HOW TO APPLY:

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The complete Application Package must be submitted by 11:59 PM (EST) on Friday, February 07, 2014. 

To begin the process. click the Apply Online button to create an account or log in to your existing USA JOBS account.  Follow the prompts to complete the assessment questionnaire.  Please ensure you click the Submit My Answers button at the end of the process.  Note:  To return to a previously Saved or incomplete application you may use the following link:  https://applicationmanager.gov/



REQUIRED DOCUMENTS:

To apply for this position, you must provide a complete Application Package which includes: 

 

1.  Your Resume (Your resume MUST detail your length of general and specialized experience that pertains to the job you are applying for)

2.  A complete Assessment Questionnaire (Your assessment questionnaire MUST contain an email address)

3.  Transcripts are required if you are using education to qualify.  An unofficial transcript is acceptable. 

4.  Other supporting documents may include: (not required)

  • Flight Records
  • Qualification Certificates
  • DD 214
  • Seperate document supporting KSA's. 
  • Military Biography
  • SF 50
  • Letters of Recommendation
  • Awards (military and/or technician)

5.  Submission of Photography and Medical Documentation (ex: VA Disability paperwork) are prohibited and will not be sent forward to the Selection Official.

AGENCY CONTACT INFO:

Avis Sanchez
Phone: (518)786-4659
Email: AVIS.A.SANCHEZ.MIL@MAIL.MIL
Agency Information:
New York National Guard
330 OLD NISKAYUNA ROAD
ATTN SANNING PINGITORE
LATHAM, NY
12110
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful.  Based upon your category and score, you may be referred to the selecting official.  If your name is referred to the selecting official, you will be contacted directly by that office for an interview.  You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed.

 

You will be notified via email during the following phases of this announcement: 

 

1.  Immediately after your application has been submitted.

2.  After the announcement has closed and qualifications are reviewed.  (This will inform you whether or not you were referred to the selecting official.)

3.  Once selection has been made. 

 

If at anytime you have questions concerning this Vacancy Announcement, please contact the Human Resources Specialist by email.  Your email should contain the following information:  T14-138A, INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT), 1023339. 

The email can be sent directly to avis.a.sanchez.mil@mail.mil


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Job Announcement Number:

T14-138A

Control Number:

358661900