Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Customer Service/Interpersonal Skills: Works with clients and customers (that is, any individuals who use or receive the services that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available services; is committed to providing quality services. Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Influencing/Negotiating: Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; when appropriate, negotiates to find mutually acceptable solutions.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Self Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Investigation: Application of principles, practices, and techniques for conducting Wage and Hour investigations and documenting findings and conclusions in an efficient, accurate, and timely manner.
Applicants applying at the GS-05 level must have three (3) years of general experience, one (1) year of which was equivalent to at least GS-04, that demonstrated the ability to understand legal provisions, regulations, and general principles and concepts, and to apply them to specific situations; to analyze verbal and numerical data, draw conclusions, and make decisions; and to present information or conclusions in clear oral and/or written language.
Applicants applying at the GS-07 level must have one (1) year of specialized experience equivalent to the next lower grade level (GS-05) in the Federal service.
Specialized Experience is experience which is in or directly related to the position to be filled and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of position.
Specialized experience at the GS-07 level must demonstrate at least two of the following three requirements: 1. General knowledge of Federal wage and hour labor laws, industrial occupations, wage scales, employment practices, or salary and wage administration practices; 2. Skill in analyzing written/verbal information and numerical data and making decisions on issues based on interview, records review, reconstruction of missing or fraudulent records and applying legal or regulatory provisions, precedents, and principles to specific investigative matters; 3. Skill in personal contacts requiring the ability to explain requirements or rights and obtain information and cooperation from people with diverse backgrounds and levels of understanding, reconcile conflicting interests, and persuade others to comply voluntarily with requirements.
Applicants may also qualify by substituting education for experience.
For GS-05: Applicants must have completed a 4-year course of study leading to a bachelor's degree.
For GS-07: Applicants must possess one (1) full year of graduate level education or superior academic achievement (S.A.A.).
S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.
1. Class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2. Grade-point average (G.P.A.) - Applicants must have a grade-point average of:
3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or
3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
3. Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed by the Association of College Honor Societies.
Education at the GS-07 level must have been gained in a curriculum that is qualifying for the position to be filled. Examples of qualifying curriculums include, but are not limited to: industrial relations, personnel administration, business administration, labor economics, and law.
Equivalent combinations of education and experience are qualifying for this position.
For additional information, refer to the Office of Personnel Management Operating Manual for Qualification Standards, Group Coverage Qualification Standards for Administrative and Management Positions.
To be eligible for appointment, you must meet requirement a or b:
a. Completed all requirements for an associates, bachelors, masters, professional, doctorate, vocational, or technical degree or certificate from a qualifying educational institution on or after December 27, 2010 (eligibility under this provision expires 7/10/14); or
b. Were released/discharged from active duty within the previous 2 yrs, where you are a veteran who, due to a military service obligation, was precluded from applying for a recent graduate appointment during any portion of the 2-year eligibility period following completion of your degree or certificate requirements, provided that not more than 6 years have transpired since you completed your degree or certificate requirements.
You must submit an academic transcript from your academic institution showing the date that you most recently completed the academic requirements described above. See the "Required Documents" section of this announcement.
To use your education as a basis for meeting the minimum qualification requirements (MQR) for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements. If specific course work is required to fulfill the MQR, you must supply transcripts from each academic institution in which the required courses were taken to receive credit for that course work. See the "Qualifications and Evaluations" section of this announcement for more details.
If you do not submit sufficient academic documentation demonstrating that you meet the eligibility and MQR for this position, your application will be deemed incomplete & you will be ineligible for further consideration. Pls. review College Transcript and Evaluation of Foreign Education information.
This position requires Vietnamese language fluency (speaking, reading, writing, and comprehension). You must document your level of fluency in your resume or you may lose consideration for this position.
Applicants must meet all legal, regulatory, and qualifications requirements by the closing date of the vacancy announcement to be eligible for consideration for selection.
HOW YOU WILL BE EVALUATED:
Applicants meeting the eligibility and minimum qualification requirements will be evaluated against the competencies described below and will be placed into one of the following quality categories, based on responses to the vacancy questionnaire:
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying the critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies by this position.
Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)
Referrals will be made in accordance with applicable reemployment priority and/or veterans’ preference requirements. Click Application of Veterans Preference for Category Rating Jobs for more information.
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