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This Position Is No Longer Available

Job Title:  Recent Graduates - Wage and Hour Investigator (Vietnamese)
Department:  Department Of Labor
Agency:  Wage and Hour Division
Job Announcement Number:  PW-14-SF-WHD-002

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$37,073.00 to $59,704.00 / Per Year
Monday, December 30, 2013 to Friday, January 03, 2014
Permanent - Full-Time
1 vacancy - San Francisco, CA   View Map
Eligible recent graduates from qualifying educational institutions.  Refer to "Qualifications and Evaluations" section for more information.


About the Agency

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve.  DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.
The mission of the Wage and Hour Division (WHD) is to protect the rights of the nation's workers through enforcement of several Acts: the Federal minimum wage, overtime pay, recordkeeping, and child labor requirements of the Fair Labor Standards Act; the Employee Polygraph Protection Act; field sanitation and housing standards in the Occupational Safety and Health Act; and a number of employment standards and worker protections provided in the Immigration and Nationality Act. Additionally, the WHD administers and enforces the prevailing wage requirements of the Davis-Bacon Act and the McNamara-O'Hara Service Contract Act and other statutes applicable to Federal contracts for construction and for the provision of goods and services.

This is an appointment under the DOL Recent Graduates program.  The program duration is one year.  Upon successful completion of the program and at the agency's discretion, the appointee may be converted to a term or permanent position in the competitive service.  

Appointee must sign a DOL Pathways Recent Graduate Program Participant Agreement.

The entire duration of the Recent Graduate Appointment constitutes a trial period.

Appointee must be a U.S. citizen in order to be eligible for conversion to a permanent position in the competitive service upon completion of the program.

This position is located in the DOL, WHD, San Francisco District Office, in San Francisco, CA. 

Salary ranges:

GS-05: $37,073 to $48,190 per annum
GS-07: $45,923 to $59,704 per annum

The full performance level of this position is GS-12.  Promotion Potential: There is no obligation to provide future promotions to you if you are selected.  Future promotions are dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and supervisory approval.  This position is inside the bargaining unit.


  • No


  • Appointment to this position may require a background investigation.
  • Requires a probationary period if the requirement has not been met.
  • Subject to frequent travel.
  • Vietnamese language fluency is required.
  • Requires a valid drivers license.


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The incumbent participates in a variety of applications of the provisions of the laws enforced by the WHD.

At the GS-05 level, the incumbent receives basic training under a structured training program.  Reviews available file material pertinent to cases assigned, performs necessary research, and seeks necessary guidance to become familiar with all aspects of the case.  Demonstrates ability to understand, interpret and apply written material, much of which is technical or legal in nature.  Prepares reports on cases investigated for submission to the supervisor or a higher level investigator.

At the GS-07 level, the incumbent conducts moderately difficult investigations to develop information and evidence through such means as interviews, observations, and examination of business and payroll records.  Gathers and analyzes facts obtained; identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations regarding the nature and extent of any violations that may be found.  Accurately performs necessary mathematical computations, choosing appropriate mathematical technique, to determine amount of back wage liability.  Negotiates for compliance and payment of back wages when authorized, or participates in such negotiations with the supervisor or a higher level investigator.  Expresses information effectively to individuals or groups (including employers, legal representatives, union officials, etc.) of varied backgrounds, making clear and convincing oral presentations to persuade others to accept recommendations, cooperate or change their behavior.  Prepares case investigation file, including written narrative reports and electronic forms for submission to the supervisor or higher level officials.  Uses a computer on a regular basis to enter required data into the Wage and Hour Investigative Support and Reporting Database and for word processing functions.


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Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

Customer Service/Interpersonal Skills:
Works with clients and customers (that is, any individuals who use or receive the services that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available services; is committed to providing quality services.  Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; when appropriate, negotiates to find mutually acceptable solutions.

Decision Making:
Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Self Management:
Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Application of principles, practices, and techniques for conducting Wage and Hour investigations and documenting findings and conclusions in an efficient, accurate, and timely manner.

Applicants applying at the GS-05 level must have three (3) years of general experience, one (1) year of which was equivalent to at least GS-04, that demonstrated the ability to understand legal provisions, regulations, and general principles and concepts, and to apply them to specific situations; to analyze verbal and numerical data, draw conclusions, and make decisions; and to present information or conclusions in clear oral and/or written language.

Applicants applying at the GS-07 level must have one (1) year of specialized experience equivalent to the next lower grade level (GS-05) in the Federal service.  

Specialized Experience is experience which is in or directly related to the position to be filled and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of position.

Specialized experience at the GS-07 level must demonstrate at least two of the following three requirements: 1. General knowledge of Federal wage and hour labor laws, industrial occupations, wage scales, employment practices, or salary and wage administration practices; 2. Skill in analyzing written/verbal information and numerical data and making decisions on issues based on interview, records review, reconstruction of missing or fraudulent records and applying legal or regulatory provisions, precedents, and principles to specific investigative matters; 3. Skill in personal contacts requiring the ability to explain requirements or rights and obtain information and cooperation from people with diverse backgrounds and levels of understanding, reconcile conflicting interests, and persuade others to comply voluntarily with requirements.

Applicants may also qualify by substituting education for experience.

For GS-05: Applicants must have completed a 4-year course of study leading to a bachelor's degree.

For GS-07: Applicants must possess one (1) full year of graduate level education or superior academic achievement (S.A.A.).

S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.

1. Class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.

2. Grade-point average (G.P.A.) - Applicants must have a grade-point average of:

3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or

3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.

3. Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed by the Association of College Honor Societies.

Education at the GS-07 level must have been gained in a curriculum that is qualifying for the position to be filled. Examples of qualifying curriculums include, but are not limited to: industrial relations, personnel administration, business administration, labor economics, and law.

Equivalent combinations of education and experience are qualifying for this position.

For additional information, refer to the Office of Personnel Management Operating Manual for Qualification Standards, Group Coverage Qualification Standards for Administrative and Management Positions.

To be eligible for appointment, you must meet requirement a or b:

a. Completed all requirements for an associates, bachelors, masters, professional, doctorate, vocational, or technical degree or certificate from a qualifying educational institution on or after December 27, 2010 (eligibility under this provision expires 7/10/14); or

b. Were released/discharged from active duty within the previous 2 yrs, where you are a veteran who, due to a military service obligation, was precluded from applying for a recent graduate appointment during any portion of the 2-year eligibility period following completion of your degree or certificate requirements, provided that not more than 6 years have transpired since you completed your degree or certificate requirements.

You must submit an academic transcript from your academic institution showing the date that you most recently completed the academic requirements described above. See the "Required Documents" section of this announcement.

To use your education as a basis for meeting the minimum qualification requirements (MQR) for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements. If specific course work is required to fulfill the MQR, you must supply transcripts from each academic institution in which the required courses were taken to receive credit for that course work. See the "Qualifications and Evaluations" section of this announcement for more details.

If you do not submit sufficient academic documentation demonstrating that you meet the eligibility and MQR for this position, your application will be deemed incomplete & you will be ineligible for further consideration. Pls. review College Transcript and Evaluation of Foreign Education information.

This position requires Vietnamese language fluency (speaking, reading, writing, and comprehension). You must document your level of fluency in your resume or you may lose consideration for this position.

Applicants must meet all legal, regulatory, and qualifications requirements by the closing date of the vacancy announcement to be eligible for consideration for selection.


Applicants meeting the eligibility and minimum qualification requirements will be evaluated against the competencies described below and will be placed into one of the following quality categories, based on responses to the vacancy questionnaire:

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying the critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies by this position.

Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).   Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

Referrals will be made in accordance with applicable reemployment priority and/or veterans’ preference requirements.  Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here.


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The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.



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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions Document .  For help, refer to the Vacancy Contact in the "Questions about this job" section.  SAVE your information before the 30 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation Document.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.
STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 pm (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document.   Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  Also, do not upload password protected documents.

The following documents are required from ALL applicants:

- Proof of Eligibility:  Academic transcript or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for a Recent Graduate appointment, as described in the "Qualifications and Evaluations" section of this announcement.  If you are claiming extended eligibility due to military service performed during the two-year period following graduation, you must submit a copy of your DD-214 showing the dates of such service.  (For active duty service members expecting to be honorably discharged or released within 120 days, click <ahref="">Active Duty)  

- Proof of Qualifications:  Academic transcripts sufficient to demonstrate that you meet the minimum qualification requirements for this position, as described in this announcement, where you are seeking to qualify, at least in part, on the basis of your education.  See "Qualifications and Evaluations."

The following documents are required if applicable:

- Veterans’ Preference Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.  (For active duty service members expecting to be honorably discharged or released within 120 days, click Active Duty)  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Rebecca Huey
Phone: 415-625-2387
Fax: 000-000-0000
Agency Information:
Labor, Wage and Hour Division
90 7th Street
Suite 12-300
San Francisco, CA
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

To check the status of your application: Click here.  To sign up for Application Status Updates via email: Click Here.

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