- U.S. citizenship.
- English Language Proficiency
EXPERIENCE: (1) full year of specialized experience that equipped the candidate with the particular knowledge, skill, and abilities to perform successfully the duties of the Medical Support Assistant, GS-6 position, and that is in or related to the work of the position to be filled. To be creditable, this experience (Federal or non-Federal) must have been equivalent to at least the GS-5 level in the Federal service to qualify at the Grade 6. Examples of specialized experience would include - coordinating with patient care team to review clinic utilization by preparing and utilizing various reports; ensure clinic setup is closely monitored to effectively support the needs of the clinic and make necessary adjustments; develop and maintain effective and efficient communication with patients, clinical team and others having contact with the clinic; notifying patients of normal lab results; developing and managing tracking systems for follow-up care such as consults and tests; participate in team meetings; setting priorities and deadlines and adjusting work flow to meet team and patient needs; enter information into the patient's electronic medical record, monitoring pre-appointment requirements to ensure patient readiness; managing electronic wait list; collaborates with team to ensure continuity of care; participates and provides input into in problem solving on operational issues or procedures; and performing administrative follow-up action.
There is no educational substitution for specialized experience at the MSA GS-6 grade level.
Your will be rated on the following Knowledge, Skills, Abilities and Other Characteristics (KSAOs) based on information provided on your application:
- Ability to collaborate, communicate, set priorities and organize work in order to meet deadlines; ensuring compliance with established processes, policies and regulations.
- Skill in the operation of computerized software programs and databases in order to enter, modity, retrieve information/data and prepare reports.
- Knowledge of managing a patient care clinic, medical terminology, and policies and procedures associated with operational activities that affect the patient flow, paatient care and the revenue process.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References: VA Handbook 5005, Part II, Appendix G45 - Medical Support Assistant Qualification Standards GS-679
There is no education substitution for experience for the Medical Support Assistant position at the GS-6 grade level.
PHYSICAL REQUIREMENTS: As a Medical Support Assistant, the major part of your work day will be sitting at a desk with occasional standing and walking to greet customers and perform office duties such as copying and delivering items. You may lift and carry lift objects, work closely with others, and use hands/fingers to enter and retrieve data from computer system. The successful completed of a pre-employment physical exam is required.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.