Skip to main content Skip to footer site map
This Position Is No Longer Available

Job Title:  Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Hiring Organization:  Department of Veterans Affairs VA Medical Center @ Syracuse NY
Job Announcement Number:  WV-14-SHa-1021460

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$35,256.00 to $45,828.00 / Per Year
Saturday, December 28, 2013 to Friday, January 10, 2014
Full Time - Permanent
1 vacancy in the following location:
Syracuse, NY View Map
United States Citizens
Q - Nonsensitive


About the Agency

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
How would you like to become a part of a team providing compassionate care to Veterans?




NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.


  • Not Required


  • No


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required


Back to top

The Medical Support Assistant is assigned to the Mental Health Initiative Program for the Behavioral Health Care Line at the VA Medical Center in Syracuse, NY.  The Advanced MSA works collaboratively in an interdisciplinary coordinated patient care delivery model (Patient Aligned Care Team - PACT).  Duties include, but are not limited to:

  • Coordinating with the patient care team to review the clinic utilization by using various reports.
  • Ensures the clinic setup is closely monitored to effectively support the clinic needs.
  • Communicate effectively and efficiently with patients, interdisciplinary team, VA staff and other customers.
  • Notify patients of normal lab results.
  • Develop and manage a tracking system for follow-up care.
  • Participates in team huddles and team meetings to manage and plan patient care.
  • Enters appropriate information into the patient's electronic medical record.
  • Manages electronic wait list.
  • Serves as receptionist for the clinic.
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure.
  •  Performs other duties as assigned.


Tour of Duty:  Monday - Friday, 8 a.m. - 4:30 p.m.


Back to top


  • U.S. citizenship. 
  • English Language Proficiency

EXPERIENCE: (1) full year of specialized experience that equipped the candidate with the particular knowledge, skill, and abilities to perform successfully the duties of the Medical Support Assistant, GS-6 position, and that is in or related to the work of the position to be filled.  To be creditable, this experience (Federal or non-Federal) must have been equivalent to at least the GS-5 level in the Federal service to qualify at the Grade 6.  Examples of specialized experience would include - coordinating with patient care team to review clinic utilization by preparing and utilizing various reports; ensure clinic setup is closely monitored to effectively support the needs of the clinic and make necessary adjustments; develop and maintain effective and efficient communication with patients, clinical team and others having contact with the clinic; notifying patients of normal lab results; developing and managing tracking systems for follow-up care such as consults and tests; participate in team meetings; setting priorities and deadlines and adjusting work flow to meet team and patient needs; enter information into the patient's electronic medical record, monitoring pre-appointment requirements to ensure patient readiness; managing electronic wait list; collaborates with team to ensure continuity of care; participates and provides input into in problem solving on operational issues or procedures; and performing administrative follow-up action. 

There is no educational substitution for specialized experience at the MSA GS-6 grade level.


Your will be rated on the following Knowledge, Skills, Abilities and Other Characteristics (KSAOs) based on information provided on your application:

  1. Ability to collaborate, communicate, set priorities and organize work in order to meet deadlines; ensuring compliance with established processes, policies and regulations.
  2. Skill in the operation of computerized software programs and databases in order to enter, modity, retrieve information/data and prepare reports.
  3. Knowledge of managing a patient care clinic, medical terminology, and policies and procedures associated with operational activities that affect the patient flow, paatient care and the revenue process.


References:  VA Handbook 5005, Part II, Appendix G45 - Medical Support Assistant Qualification Standards GS-679

There is no education substitution for experience for the Medical Support Assistant position at the GS-6 grade level.

PHYSICAL REQUIREMENTS: As a Medical Support Assistant, the major part of your work day will be sitting at a desk with occasional standing and walking to greet customers and perform office duties such as copying and delivering items.  You may lift and carry lift objects, work closely with others, and use hands/fingers to enter and retrieve data from computer system.  The successful completed of a pre-employment physical exam is required.


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


Back to top
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   [HR users - input the following if applicable to your JOA] VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 


Back to top
All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, January 10, 2014 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


All applicants are required to submit the following supporting document type(s):
   ·Other (VA Form 10-2850c - Application for Associate Health Care Occupations)

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Other Veterans Document


  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).
  3. On-Line Occupational Questionnaire
  4. Optional Form 306 - Declaration for Federal Employment (Available at 
  5. If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at 
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required


Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 1021460.
  2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, January 10, 2014 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational QuestionnaireView Occupational Questionnaire
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Stephanie Hamilton
Phone: (315)425-4638
Agency Information:
VHA Syracuse VAMC
Department of Veterans Affairs
VAMC Syracuse
800 Irving Ave
Syracuse, NY


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic and experience requirements.  You will be notified when this decision is made.

Back to top
EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance