Job Overview


Vacancy ID: 1015401 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


NOTE: This is a TERM appointment (not-to-exceed 13 months). Term appointments are non-status, nonpermanent appointments of limited duration. Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage. Term appointments may be extended without further competition.

This position is located at the Vet Center in Nassau County/Hicksville, Long Island, NY. The Program Support Assistant assignments are primarily of an advisory and technical nature and involve screening, advising, and assisting veterans and their significant other who come to the Vet Center. Major duties and responsibilities include but are not limited to:

  • Observes and briefly questioning veterans about the nature of their problem to determine if an emergency exist which requires immediate evaluation and treatment;
  • Maintains telephone coverage, including contacting other parties with sufficient and concise information requested by team members dealing with a crisis, for both on-site and community-based emergencies;
  • Determines which benefits and services the veteran is eligible for, obtains key information from the veteran, and initiates administrative processing of basic requests and forms;
  • Organizes, maintains, and designs filing systems for administrative, resource, and training information;
  • Compiles and prepares weekly, monthly, and quarterly public relations reports, statistical reports, and computer transmittals;
  • Initiates orders and signs for receipt of office supplies, equipment, furnishing and miscellaneous program functions as authorized;
  • Receives, screens, and prioritizes all incoming work and mail, gauging which needs to be brought to the attention of the Team Leader and which may be given to other staff;
  • Participates in and contributes to the agenda of administrative and clinical staff meetings, keeping staff informed about community activities and meetings, which may require staff representation, and makes meeting arrangements when necessary;
  • Maintains ongoing records of fund control point activity in the various Vet Center Fund Control Points;
  • Acts as team travel coordinator, including arranging transportation, making hotel reservations, and keeping in touch with staff enroute;
  • Serves as timekeeper, maintaining personnel records, records of overtime, sick and annual leave, processing the necessary reports and requests forms;
  • Reads incoming correspondence, publications, regulations, and directives, which may affect the program and determines those that can be acted upon personally and takes necessary action;
  • Provides information about readjustment counseling programs to potential clients, families, staff or other agencies, or other services available within the VA, both by telephone and in person; and,
  • Performs other duties as assigned.

NOTE: This position requires operating a government motor vehicle. A valid, unrestricted driver’s license is required.

Work Schedule: Monday through Friday, 8:00 am – 4:30 pm; May be required to work irregular tours of duty to include evenings.

Travel Required

  • Occasional Travel
  • Travel by motor vehicle to and from the main hospital or to and from the Vet Centers

Relocation Authorized

  • No