Job Overview


The IHS is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal and Urban operated facilities and programs. For information on the IHS visit IHS.GOV

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.

This position is located in the Improving Patient Care (IPC) Program in the Office of the Director, within the Office of Clinical and Preventive Services (OCPS), Indian Health Service (IHS), Department of Health and Human Services (HHS).

The IPC Program provides national leadership, professional and technical training, consultation, and evaluation for clinical performance improvement for the IHS, Tribal, and Urban Indian health Programs.  The IPC Program also implements strategies within the Indian Health System (Federal, Tribal, and Urban Health Programs) that improve the delivery of health services and health status of patients and populations affected by chronic conditions while reducing the prevalence and improving prevention of those conditions.  As a result, the IPC Program is creating a Medical Home for the IHS. The incumbent of this position serves in the capacity as a Collaborative Director, and he/she is responsible for various projects and initiatives.  As such, the Collaborative Director functions as the primary guide and mentor for one or more Improving Patient Care Collaboratives and provides management support for the IPC Program.  Specifically, the Collaborative Director serves as a team leader in providing program leadership, management, coaching, training, clinical and nursing consultation, and technical expertise for the IPC Program, over 127 care teams, and staff.  The incumbent of this position also provides training to health care providers, nurses, and administrative officials at health care facilities participating in the IPC Program throughout the Indian Health Service, tribal, and urban (I/T/U) health system.

The incumbent reports to the Director, Improving Patient Care Program and in his/her absence, to the Supervisory Nurse Consultant (Supervisory Collaborative Director) within the Office of Clinical and Preventive Services.

***This postion is being Re-advertised to solicit  additional applicants. Previous applicants that applied to announcement number IHS-14-HQ-1000904-ESEP/MP MUST reapply for consideration.***

See for more details.


  • Manages the Improving Patient Care collaboratives and multiple complex projects related to health care quality improvement. Coaches the IPC collaborative sites using the Care Model, Model for Improvement, and other improvement methodologies. Provides consulting on aspects of health care quality improvement to IPC teams on an ongoing basis. Works to integrate and align the IHS’ and Department’s goals, objectives, and priorities into the IPC work plans. Assists collaborative sites involved in IPC with analyzing and resolving procedural and care team issues such as clinic and care team processes. Develops timelines and milestones for achieving program objectives; prepares work plans and assigns workstreams. Utilizes, conducts and trains others on the Breakthrough Series method. Coordinates with leaders within HQ, Areas, Improvement Support Teams, sites, and teams to achieve program objectives.
  • Facilitates and leads meetings and conference calls with collaborative team members, work groups, and staff members nationally and locally. Coordinates face-to-face and virtual IPC educational training sessions, conference calls, nursing activities, and ad hoc activities related to the IPC Program. Consults and advises clinical and administrative care teams on skills needed to achieve a patient-centered medical home model Also, facilitates the re-design of clinics, as required. Prepares power point presentations, handouts, curricula, lesson plans, change packages, and other materials required to support the national team and participating sites in mastering the subject material. Maintains detailed schedules to assure timely completion of assignments and to reach program milestones. Convenes, facilitates, and evaluates Knowledge Gathering Sessions including the analysis and compilation of results.
  • Coaches the IPC collaborative sites using the Care Model, learning community and model for improvement methodologies. Provides coaching on aspects of health care quality improvement to teams on an ongoing basis. Conducts face-to-face and virtual sessions and Adobe Connect conference calls, as needed. Serves as team leader for faculty development including curriculum development, recruitment of faculty, assessment of faculty progress, and evaluation of training outcomes. - Works with Area Improvement Support Teams and Improvement Advisors to track individual teams' progress and overall IPC program progress. Compiles and analyzes information from IPC sites' monthly reports in order to make recommendations for further improvement and to identify best practices. Links teams that need support in a particular area with faculty and other teams that have made accomplishments in that area. Trains Improvement Support Teams and Improvement Advisors in order to achieve program objectives.

Travel Required

  • Not Required

Relocation Authorized

  • No