Job Overview


Vacancy ID: 1013152 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


Duty Location: Chillicothe, OH

You will provide a variety of Information Technology (IT) customer support services essential to the effective performance of Veterans Administration (VA) Systems. The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge assistance and/or training in response to customer requirements. Ensures Help Desk tracking and asset Information is accurate; and that data closets are organized when adding or removing patch cabling.


You will provide group and one on one systems/software applications training to customers as required or requested; and provide on the job customer support and IT and Help Desk technical training to lower graded IT Specialist.

You will review proposed additions to the database; suggests resolutions that are most likely to be used on a regular basis; review the contents of the database on a regular basis to clear duplicate and outdated responses; train lower graded IT Specialists in using the database; investigates and recommends purchase of improved knowledge base tools and technologies. Evaluate usage patterns and recommends methods for improving the functionality of the problem resolution knowledge base.

You will promulgate and assure conformance with VA Office of Information and Technology security policies by de-commissioning equipment, filling out appropriate paper work, following procedures to surplus outdated or damaged systems and equipment. Provide feedback on problematic trends and patterns in technical support to team leads and/or supervisor. Develop and maintain problem tracking and resolution databases ensuring accurate records are filed. Install and configure VA approved software applications; and troubleshoots and maintains all VA approved customer hardware and software apparatus and applications, respectively. You will perform all duties as assigned.

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS- 11. At the GS- 9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS- 11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. Promotion is not guaranteed and no promise of promotion is implied.

Work Schedule: Full-Time Employment: 8:00 am – 4:30 pm Monday - Friday

Travel Required

  • Not Required

Relocation Authorized

  • No