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This Position Is No Longer Available


Job Title:  Information Technology Specialist (Network Services)
Agency:  Peace Corps
Job Announcement Number:  14-030-LH(1)

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
SALARY RANGE:
$65,840.00 to $119,327.00 / Per Year
OPEN PERIOD:
Tuesday, December 03, 2013 to Tuesday, December 17, 2013
SERIES & GRADE:
FP-2210-03/04
POSITION INFORMATION:
Full Time - Term
PROMOTION POTENTIAL:
03
DUTY LOCATIONS:
1 vacancy in the following location:
Washington DC, DC View Map
WHO MAY APPLY:
United States Citizens

JOB SUMMARY:

Ten Reasons to Work for Peace Corps! -- (1) Voted in the top 4 Best Places to Work in the Federal Government for small agencies in 2012, (2) the Peace Corps has a unique global mission. (3) Benefits include higher salary caps than the Federal standard with (4) quicker step increases. (5) Peace Corps employees earn non-competitive eligibility after 3 years of service and (6) have the chance to be selected for an annual Leadership Development Academy. (7) The working environment is highly flexible with alternative schedules, credit hours, teleworking. (8) There is a Distinguished Speaker Series, and (9) work-life programs including Metro and bicycle subsidies. (10) Peace Corps has a vibrant Community atmosphere; established through President Kennedy's call to service; the Peace Corps asks applicants what you can do for your country . . . and the world.

Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Peace Corps applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=GOYAP.

KEY REQUIREMENTS

  • See Other Information.

DUTIES:

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(The duties described reflect the full performance level of this position)

This position is located in the Office of Chief Information Officer, Office of Production, Operations and Infrastructure, Network Operations team. This position is a career ladder position at the FP4/3 level with responsibility for network operations across network platforms, with specialization on Cisco Unified Communications. . The main responsibility for this position is to deploy, manage, maintain, and support Cisco Unified Communications and Cisco Unified Communications Express systems. The ideal candidate should have in-depth understanding of Cisco voice networking environment and knowledge to perform the following duties: All administrative tasks on the UC system, Cisco Unity Connection, configurations of Cisco IP Phones, QoS, system backup and recovery, call-flow, configurations of auto-attendants, customization of features, voice mail management, and complex call handing. Daily duties for the ideal candidate includes resolving end-users requirements, administration of the agency's telecommunications systems which covers 8 locations within the United States, assist in resolving Voice over IP issues within the agency's 60+ international posts, as well as technical support for international posts with Cisco Unified Communications Express system. Collaborate with Agency's other departments as well as assisting other team members within the Network Engineering group. The ideal candidate should also have knowledge of general WAN and LAN administration, traditional telecommunication systems as well as Voice over IP technologies, willingness to learn and collaborate with others, understanding of project management and ability to work without close supervision. Familiarity of Networx portal and certification of Cisco CCNA Voice or CCNP preferred.
Designs, develops and maintains one or more local area network (LAN) systems. Ensures that the systems are designed, maintained, and operated to meet local and national standards. Provides in-house technical expertise for the resolution of technical problems. Manages LAN resources.

Performs work involved with the acquisition, evaluation, support, and implementation of wide area network (WAN) systems and applications. Provides technical expertise needed to implement WANs including the design, documentation, debugging, and maintenance of the WAN. Works in accordance with agency Office of Information Resources Management (OIRM) regulations, policies, and directives.

Researches and/or analyzes information technology (IT) problems, issues, or program requirements relative to promoting products and services to agency mission area programs.

Identifies and analyzes telecommunications system requirements. Analyzes requirements for user communication needs. Plans, schedules, acquires, implements, installs, modifies, and tests both voice and data telecommunication lines as well as associated equipment and services.


QUALIFICATIONS REQUIRED:

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KNOWLEDGE, SKILLS, AND ABILITIES:

(The KSAs below may not apply at all grades)

Ability to communicate in writing.

Knowledge of computer hardware/software technologies.

Knowledge of computer languages, utilities, machines, and access methods.

Knowledge of local area network (LAN) operations, system components, and administration techniques.

Attention to Detail

Ability to communicate effectively other than in writing.

Oral Communication

Customer Service

Problem Solving

Knowledge of administrative rules and procedures for telecommunications functions.

ADDITIONAL REQUIREMENTS:

Performed information technology (IT)-related work in a thorough manner, with attention to detail and concern for all areas involved.

Communicated effectively with individuals or groups in formal or informal information technology (IT) settings, expressing and/or presenting a variety of information (e.g., factual, conceptual, technical, sensitive, controversial, etc.).

Fulfilled internal and external information technology (IT) client and customer needs, providing information, assistance, and/or training, resolving problems; explaining system and product functionality; and satisfying expectations.

Identified problems and causation factors and generated solutions and/or offered recommendations for a variety of confirmed information technology (IT) problems.

MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:

Grade 04: Qualifying experience for FP-04 requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience equivalent to at least the FP-05 or GS-9 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.



Example of specialized experience for positions at the FP-04 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience that demonstrates accomplishment of IT project assignments that required a range of knowledge of IT requirements and techniques. Accomplishments normally involve the following, or the equivalent:

- knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization;

-planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and

-adaptation of guidelines or precedents to the needs of the assignment.



SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Three (3) full years of progressively higher level graduate education, or a Ph.D. or equivalent doctoral degree, at an accredited/pre-accredited institution, that demonstrates the competencies/knowledge, skills, and abilities necessary to do the work. Education must have included major study in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or course work in one or more of the identified fields that required the development or adaptation of applications, systems, or networks.

Grade 03: Qualifying experience for FP-03 requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience at least equivalent to the FP-04 or GS-11 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.



Example of specialized experience for positions at the FP-03 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience analyzing a number of alternative approaches when advising management concerning major aspects of IT system design. The experience demonstrates accomplishment of IT project assignments requiring knowledge of IT requirements and techniques pertinent to the position to be filled.


See Other Information.

See Other Information.

HOW YOU WILL BE EVALUATED:

Your application will be automatically evaluated and rated by the system. Additionally, we will conduct a quality review of your on-line application and supporting documents. Your on-line responses must be supported by the information you provide in your work history information.


BENEFITS:

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See Other Information.

OTHER INFORMATION:

This is an Excepted Service Appointment. Initial appointments to the Peace Corps are normally for 60 months (5 years). Employees are paid on the Foreign Service pay scale and receive the same benefits as other Federal employees. A background security investigation will be required for all hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

If you are a current Peace Corps employee, you must select "I am a federal civilian employee" in the Eligibilities section of the application. You must also select "Peace Corps" as your Employer Name. An incorrect response may result in your being found ineligible for this vacancy.

PEACE CORPS EMPLOYEES, INCLUDING TEMPORARY EMPLOYEES, ARE ELIGIBLE TO APPLY FOR THIS ANNOUNCEMENT.

If you are claiming Veteran's Preference you must attach your supporting documents to receive your preference points. For more information please click on the Public Notice Vacancy Announcement and refer to the 'Other Significant Facts' section for details.

A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet this requirement will be grounds for employment termination.

This is a Federal Government civilian job called an Excepted Service Appointment. As an Excepted Service agency, Peace Corps employees are paid on the Foreign Service pay scale and employment is time-limited not to exceed 5 years. Peace Corps employees receive the same benefits as other Federal employees.

Both online and offline application assistance can be obtained by contacting the Avue Help Desk at 1-800-407-0147 or joeavue@avuetech.com or by clicking on the "TECHNICAL SUPPORT" button while working in the automated system.
 
When completing your Avue application online, you will receive a pop-up warning message after 45 minutes.  It is strongly recommended that you save your data often, and turn off your pop-up blocker in order to receive any system time-out warning. 


HOW TO APPLY:

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Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Peace Corps applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=GOYAP.

If you are unable to apply online, you may contact the employing office for alternate application procedures. Please call Avue Help Desk at 1-800-407-0147 or email at joeavue@avuetech.com.

REQUIRED DOCUMENTS:

See Other Information.

AGENCY CONTACT INFO:

Avue Help Desk
Phone: 18004070147
Fax: 2535739869
Email: joeavue@avuetech.com
Agency Information:
Peace Corps
1111 20th Street, NW
Office of Human Resource
Washington D.C., Dist of Columbia
20526
US
Fax: 2535739869

WHAT TO EXPECT NEXT:

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