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This Position Is No Longer Available

Job Title:  Student Trainee (Visitor Use Assistant - Fee Collector), GS-0399-03
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  MWRC-14-PA-0006

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$24,933.00 to $32,412.00 / Per Year
Tuesday, December 10, 2013 to Thursday, December 19, 2013
Part Time 32 hours - Internships NTE NTE 1 year
1 vacancy in the following location:
Fort Smith, AR View Map
Student/Internship Program Eligibles


Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click

WHO MAY BE CONSIDERED: Open to all eligible and qualified Students the local area

To be eligible for a Pathways Program internship, you must meet the following requirements:

--You must be a student accepted for enrollment or enrolled in a degree or certificate program on at least a half-time basis with a minimum 2.0 Grade Point Average (GPA).

  • --Enrollment must be with an accredited educational institution or state-approved home school.  These may include high schools, colleges, universities, technical; trade, vocational or business schools and state approved home school secondary and post-secondary programs.
  • --Qualifying certificate programs are post-high school programs equivalent to at least one academic year of full-time study that is part of an accredited college-level, technical, trade, vocational, or business school curriculum.
  • --Educational institutions must be accredited by organizations recognized by the U. S. Department of Education.  To see if your school is accredited, please visit:


PATHWAYS INTERNSHIP PROGRAM OVERVIEW:  This position is being filled under the Pathways Internship Program which is designed to provide students enrolled in a wide variety of education institutions, from high school to graduate level, with paid work opportunities in agencies to explore Federal careers while still in school.  The Internship provides managers a ready source of student employees and potential permanent employees upon completion of the program requirements.  It also provides the student with work experience directly related to the curriculum studies or career goals.

CONVERSION:  This appointment may be extended until the selectee’s education program requirements have been completed, at which time the individual may, at the agency’s discretion, be converted to a term appointment. There is no guarantee for conversion


Additional Pathways Internship Program information can be found at:

WORK SCHEDULE/POSITION DURATION:  This is a part-time temporary position (32 hours per payperiod)  The temporary position may be extended in 1 year increments.  Work will be Saturday and Sunday from 8:45 a.m. to 5:15 p.m., with the possibility of more hours scheduled during the week during summer months.  Work may require evenings, weekends and holidays.



  • Not Required


  • No


  • Must be a U.S. Citizen and at least 16 years of age
  • Must have favorable adjudicated background investigation and credit report
  • Must maintain student status throughout internship
  • Must have a valid state drivers license


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The person selected for this position will be the first NPS representative that visitors see when entering the park. As such, it is critical for the employee to present a professional appearance, a caring disposition, and possess positive customer service skills. Job responsibilities for this position will include working in the park’s visitor center at the front entrance desk greeting and interacting with visitors, collecting and accounting for museum entrance fees, making public address announcements of upcoming programs, and providing information.  While other duties may include visitor management related services - such as recording visitation numbers, assisting park rangers in closing park grounds at the end of business day, working with other park staff during special events (July 4th), and bookstore operations - fee collection and information dissemination are the primary job responsibilities and constitute at least 80% of the duties of this position.



Fort Smith NHS is located in historic downtown Fort Smith which is the second largest city in Arkansas and lies on the Arkansas-Oklahoma state border.  The city began as a western frontier military post but later would be known for its role in settling the “Wild West” and its law enforcement heritage.  With a city population of approximately 87,000 and a metropolitan population of 300,000, the area offers a wide variety of amenities including housing, schools, medical facilities, a convention center, and city parks, as well as a low cost of living.  In addition, Fort Smith is home to Arkansas’ oldest symphony orchestra, the state’s oldest continuously-running volunteer little theatre, and the 22-square-block Belle Grove Historic District which has been on the National Register of Historic Places since 1973.  For additional information: ,,


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ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE Thursday, December 19, 2013.  To qualify for this position, you must possess the specialized experience and/or education as described in the occupational/assessment questionnaire. 

Qualifying experience may be obtained in the private or public sectors and may have been paid or unpaid experience.  Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule positions.  It is available for your review at  

To be qualified at the GS-3 level, you must have one year of post high school study.


To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, major(s), and grade-point average or class ranking. Applicants can verify accreditation HERE .

Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.

You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.


1.  You will be required to sign a Pathways Agreement which specifies the conditions of your employment.  You will also be required to maintain your student status as attending at least half-time, attending an accredited education institution, seeking a degree or certificate, and having a 2.0 GPA or higher.

2.  You will be required to provide student documentation every grading period to your supervisor to demonstrate your student status.  Failure to provide this information may result in the termination of your internship.

3.  This position requires the incumbent to wear the National Park Service uniform in accordance with policies as a  condition of employment.

4.  New employees of the Department of the Interior must identify a financial institution for direct deposit of net pay.

5  As a condition of employment, male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under Selective Service Law.



A review of your application will be made to ensure you meet the minimum qualification requirements for the job.  Qualified students will be referred to the hiring manager in unranked order by veteran preference status:  (1) Preference eligibles having a compensable, service-connected disability of 10 percent or more; (2) all other candidates eligible for 10 point veteran preference; (3) candidates eligible for 5-point veteran preference; and (4) candidates without veteran preference. 


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The Federal government offers a number of exceptional benefits to its employees.  The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.

This link provides an overview of all the benefits currently offered to Federal employees.


1.  Veterans' Preference:  If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume.  Your veterans' preference entitlement will be verified by the employing agency.  For more information on veterans' preference, go to

2.  Travel, transportation and relocation expenses will not be paid.  Any travel, transportation, and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

3.  Government housing is not available.


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NOTE: applicants must submit their application packages electronically or by fax.  Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED. 

Applicants are advised that a variety of public facilities such as schools, public libraries, state employment offices and regional job centers provide access to computers at no charge.  Help may also be available to targeted groups through a variety of public assistance agencies.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, December 19, 2013 Date to receive consideration.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to Thursday, December 19, 2013. 

* To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 1003684.

2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Thursday, December 19, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.

2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmissionNote:  If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at 478-757-3144.  Be sure to use the fax cover sheet that was linked in the vacancy announcement, include the appropriate Office Code (IN) and VIN (1003684) so that the fax is processed properly and promptly. For further questions regarding applying online or by fax, please contact OPM  

DO NOT SEND PHOTOGRAPHS.  Any resume or documents with photographs will not be forwarded to the hiring official.


The following documents are REQUIRED and must be received by the closing date of this announcement.


INCOMPLETE APPLICATIONS will not be considered.  Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package.  DO NOT SEND PHOTOGRAPHS. 


  1.  1.  Application or Resume – Your application/resume must include the following information:

·        Job Information:  Announcement number, position title, grade and duty location for which you are applying

·      Personal Information – Full name, mailing address (with zip code) and day/evening telephone numbers with area code; country of citizenship

·      Education- High school name, city, state, zip code, date of diploma or GED; colleges and /or universities attended city, state, zip code; major field(s) of study; type and year of degree(s) received.  If no degree received, show total credit hours received n semester or quarter hours.

·        Work Experience – For each paid or non-paid position held related to the job for which you are applying:  Job title, duties and accomplishments, starting and ending dates of employment (month and year), number of hours per week and salary, employer’s name and address and supervisor’s name and phone number

·    Other Qualifications – A list of job related training courses (course title, hours for completion, date of completion); a list of job related skills (e.g. other languages, computer software/hardware, tools, machinery, typing speed, etc.); a list of job related certificates and licenses; a list of job-related honors, awards, and special accomplishments (e.g. publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.).  DO NOT send copies of documents unless specifically requested.


  1. 2.  Occupational Questionnaire
  2. 3.  Transcripts – Unofficial transcripts downloaded from your school website are acceptable.  You may also submit a listing of your coursework as described under “Qualifications.”
  3. 4.  Proof of current enrollment – Documentation accepted includes letter of acceptance if you are not yet enrolled, a copy of your current class schedule, current transcripts showing coursework in progress, or letter from your advisor or registrar’s office indicating you are a student attending at least half-time in a degree or certificate seeking program.  Other documents may be considered, but we recommend you contact the Human Resources contact listed for this job announcement to verify acceptability.
  4. 5.  DD-214 (REQUIRED if applicable) If you are claiming veterans’ preference, you MUST clearly identify your claim for veterans’ preference on your application and must provide the specific required documentation.  Required documents include:  your most recent DD-214 (copy 4); and if claiming 10 point preference, Standard Form 15 (SF-15), “Application for 10 Point Veteran Preference” and the documentation supporting your claim as indicated on the SF-15.   For more information on veterans’ preference, visit:  If you are currently on active duty, you must provide an official statement of service from your command/unit which states the date of you entered active duty, expected discharge type and date, and campaign medals you have received OR other official documentation (e.g. documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.  If the appropriate information is not submitted to confirm your discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.


Charlene Marsh
Phone: (314)655-1601
Agency Information:
Midwest Region Central SHRO
601 Riverfront Drive
Omaha, NE


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

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