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This Position Is No Longer Available

Job Title:  Usher 0303-03
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  NPS-NCR-WOTR-14-1002663-MCG

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$13.00 to $16.90 / Per Hour
Monday, December 16, 2013 to Monday, January 13, 2014
Intermittent - Temporary NTE 1040
Few vacancies in the following location:
Vienna, VA View Map
United States Citizens


Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, visit


SPECIAL HIRING AUTHORIZES CONSIDERATION: Eligible under Special Appointment Authority; Individuals who are eligible for consideration under special hiring authority (i.e., 30% compensable veterans, severely handicapped individuals, former Peace Corps and VISTA volunteers, etc.) will be accepted and considered non-competitively for this vacancy.


This position is located in the Division of House Management at the Wolf Trap National Park for the Performing Arts in Vienna, VA.


 Wolf Trap is located in Vienna, Virginia, approximately twenty miles west of Washington, DC. There is no public transportation available.

The incumbent's major responsibilities involve audience contact in a front-of-the-house position at the Filene Center, a major performing arts theater.

This appointment is not to exceed 1040 hours in a twelve month period, although position may be terminated sooner or extended depending on management needs.

The incumbents will stand for lengthy periods of time and be both sedentary and active.  Incumbent will be expected to do some lifting, bending and climbing of stairs.  Mental stress and physical fatigue may occur due to the high volume of personal contacts, occasional emergency responses, and unruly and/or confrontational patrons. Work is performed outdoors in variable climate conditions typical to the area. This performance season at Wolf Trap National Park for the Performing Arts takes place during 16 weeks of the summer. You will be expected to report to work to begin training on (or about) May 18, 2014 and work the entire performance season through September 7, 2014 including all weekends. Due to the scheduling of performances and management's needs, each week's work schedule will vary significantly through the season.







  • Not Required


  • No


  • U.S. Citizenship
  • Males born after 12/31/59 must be registered or exempt from Selective Svs.
  • Relevant experience and/or education (See Qualification and Evaluations).
  • Suitable for Federal employment as determined by a background investigation


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The incumbent of this position greets patrons upon entry to the Filene Center, collects and electronically scans their tickets.  Monitors and controls ingress and egress from the Filene Center before, during, and after performances.  Directs and/or escorts patrons to their seats.  Ensures that the Filene Center patrons are familiar with and abide by the theater's published House Rules.  Assists the movement and seating of patrons who have special needs, especially those who may need help with mobility issues.  Hears and resolves patron complaints concerning seating and other performance/environmental issues providing referral, as appropriate, to higher level ushers, other park division, box office staff, or other cooperating associations. Assists in handling emergency situations, including medical emergencies, weather alerts, and situations requiring evacuation of the Filene Center.  Gives advice, counsel, instruction, and assistance to volunteer usher aides.  Provides current, accurate information to visitors and cooperating partners concerning each Filene Center performances.  He/she also informs patrons about park resources, facilities, and services.


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In order to qualify for this position you must meet the following by the closing date of the vacancy announcement:Monday, January 13, 2014 



Must possess six (6) months of progressively responsible clerical, office, or other work which indicates ability to acquire the particular knowledge and skills needed to perform the duties of the positions to be filled.




Must have one year of education above high school.  1 year is defined as 30 semester hours or 45 quarter hours. 

IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected).




Must have a combination of 3 months of the general experience as described above(50% of the experience requirement), and 6 months of college study from an accredited institution (50% of the qualifying education) which included at least 15 semester hours of related course work as specified above (50% of the related course work required).



If you are qualifying based on education, please submit a legible copy of your college transcripts so that we can verify your coursework. It need not be an official transcript; however, if you are selected, you may be required to submit an official transcript prior to entering on duty.


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:


Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. For further information, visit:




Appointment will be subject to a pre-employment background investigation. Under the requirements of the Homeland Security Presidential Directive 12 (HSPD-12), all new Federal Employees must pass a background investigation. Failure to successfully meet these requirements will be grounds for termination.


New employees of the Department of the Interior must identify a financial institution for direct deposit of net pay within 30 days of entrance on duty.


Incumbent must wear the prescribed usher uniform.


This is not a drug tested position.


Applicant must be able to work alternative work schedules, shift rotations, including night shift, holidays, and weekends.


Incumbent will be required to work outdoors, often under adverse conditions.


There is no public transportation available to the Park.




Requirements when selecting Specialty Codes:



Please refer to the specialty code requirements below when selecting a specialty code for consideration.


001 - All United States Citizens

·     United States Citizens who have never been permanent employees of the Federal government.

·     Current or former employees of the Federal government who would like to be considered under Delegated Examining procedures.


002 - Non-Competitive

·     Eligible under Special Appointment Authority; Individuals who are eligible for consideration under special hiring authority (i.e., 30% compensable veterans, severely handicapped individuals, former Peace Corps and VISTA volunteers, etc.) will be accepted and considered non-competitively for this vacancy.







We will review your application, including an online assessment questionnaire, to ensure you meet the job requirements and assess your ability to perform this job.  Your ratings are subject to change if discrepancies exist between your responses and your supporting documents.


All applicants will be rated on the following Skills or Competencies:


  • Customer Service
  • Oral Communication
  • Technical Competence


If you meet the qualification requirements, based on your score your application your applicant will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified.  Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.


  • Best Qualified
  • Well Qualified
  • Qualified



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Annual and Sick Leave: Most Federal employees earn both annual and sick leave. For additional information visit:




Veterans Preference: If you are claiming veterans preference, you must submit proof of eligibility. See for more information.


Career Transition Assistance Program (CTAP)/ Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible visit


Travel, transportation and relocation expenses will not be paid. Any travel, transportation or relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.




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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, January 13, 2014 to receive consideration.

1.     To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2.     Click the Submit My Answers button to submit your application package.

3.     It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

4.     To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

5.     To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 1002663

Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Monday, January 13, 2014 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1.     Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.

2.     Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items

3.     Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


  1. Resume showing relevant experience (cover letter optional)
  2. Completed Assessment Questionnaire .
  3. Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point Veterans' Preference; DD-214 if claiming  5 point preference) if applicable
  4. ICTAP/CTAP Documentation (see "Transition Assistance Plan" in online questionnaire) if applicable
  5. Documentation supporting eligibility for non-competitive appointment (e.g. severely disabled, eligible veterans, etc.), if applicable
  6. College transcripts or acceptance letter from accredit institution.


NOTE: If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at 478-757-3144.  Be sure to use the fax cover sheet that was linked in the vacancy announcement, include the appropriate Office Code (OV) and VIN (six digit code) so that the fax is processed properly and promptly.  For further questions regarding applying options online or by fax, please contact OPM at





Monique C. Gibson
Phone: (703)754-1652x1133
Agency Information:
NPS National Capital Region


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. After making a tentative job offer we will conduct a suitability and/or security background investigation.

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