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WHO MAY BE CONSIDERED: All U.S. Citizens
SPECIAL HIRING AUTHORIZES CONSIDERATION: Eligible under Special Appointment Authority; Individuals who are eligible for consideration under special hiring authority (i.e., 30% compensable veterans, severely handicapped individuals, former Peace Corps and VISTA volunteers, etc.) will be accepted and considered non-competitively for this vacancy.
This position is located in the Division of House Management at the Wolf Trap National Park for the Performing Arts in Vienna, VA.
Wolf Trap is located in Vienna, Virginia, approximately twenty miles west of Washington, DC. There is no public transportation available.
The incumbent's major responsibilities involve audience contact in a front-of-the-house position at the Filene Center, a major performing arts theater.
This appointment is not to exceed 1040 hours in a twelve month period, although position may be terminated sooner or extended depending on management needs.
The incumbents will stand for lengthy periods of time and be both sedentary and active. Incumbent will be expected to do some lifting, bending and climbing of stairs. Mental stress and physical fatigue may occur due to the high volume of personal contacts, occasional emergency responses, and unruly and/or confrontational patrons. Work is performed outdoors in variable climate conditions typical to the area. This performance season at Wolf Trap National Park for the Performing Arts takes place during 16 weeks of the summer. You will be expected to report to work to begin training on (or about) May 18, 2014 and work the entire performance season through September 7, 2014 including all weekends. Due to the scheduling of performances and management's needs, each week's work schedule will vary significantly through the season.
The incumbent of this position greets patrons upon entry to the Filene Center, collects and electronically scans their tickets. Monitors and controls ingress and egress from the Filene Center before, during, and after performances. Directs and/or escorts patrons to their seats. Ensures that the Filene Center patrons are familiar with and abide by the theater's published House Rules. Assists the movement and seating of patrons who have special needs, especially those who may need help with mobility issues. Hears and resolves patron complaints concerning seating and other performance/environmental issues providing referral, as appropriate, to higher level ushers, other park division, box office staff, or other cooperating associations. Assists in handling emergency situations, including medical emergencies, weather alerts, and situations requiring evacuation of the Filene Center. Gives advice, counsel, instruction, and assistance to volunteer usher aides. Provides current, accurate information to visitors and cooperating partners concerning each Filene Center performances. He/she also informs patrons about park resources, facilities, and services.