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This Position Is No Longer Available

Job Title:  Quality Manager (Registered Nurse)
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  SS-14-HMR-998232

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$60,056.00 to $90,097.00 / Per Year
Tuesday, November 19, 2013 to Monday, December 09, 2013
Full Time - Permanent
1 vacancy - Sheridan, WY   View Map
United States Citizens
Not Applicable


OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

NOTE:  Applicant's education and length of nursing practice (experience) will be considered by a Nurse Professional Standards Board in determining the grade and step of the applicant selected. 

Come to the historic west, SHERIDAN, WYOMING. Beautiful scenery, friendly people, bike paths and a historic downtown consistently make Sheridan one of the top places to live, work and play. The majestic Big Horn Mountains are situated perfectly to provide four seasons of fun and sun with spectacular beauty and grand vistas. Take to your cross country skis and snowmobiles in the winter and hike and fish in the summer. Enjoy a PRCA rodeo weekend. Fly fishing in the Big Horns is second to none, while the peaks and valleys provide excellent opportunity for hang gliding Sunday afternoons are warm and inviting at either one of the two polo fields in Sheridan. Watch some of the world’s best polo players or participate yourself with amateur polo. You can always finish off your day at one of the many restaurants or unique shops on historic Main Street and enjoy the wide variety of boutiques and western wear.

The Sheridan VA Healthcare System provides primary, specialty and mental health care, including

psychiatric, substance abuse and PTSD services, to a diverse Veteran Population. Dedicated to Patient-Centered Care, the Sheridan VAHCS is comprised of the medical center in Sheridan, Wyoming and eight Community Based Outpatient Clinics / Primary Care Telehealth Outpatient Clinics located in Afton, Casper, Gillette, Evanston, Powell, Riverton, Rock Springs, and Worland.


VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
The incumbent for this position may be eligible to apply for the Education Debt Reduction Program.  Please contact Human Resources at this medical center and speak with the Education Debt Reduction Program Coordinator for additional information.

Relocation Expenses: Relocation expenses are not authorized for this position.
Recruitment/Relocation Incentives: May be authorized to highly qualified applicants.


  • Occasional Travel
  • Travel is possible.


  • No


  • Must pass pre-employment examination.
  • Designated and/or Random Drug Testing required.
  • Background and/or Security Investigation required.
  • Must be proficient in written and spoken English


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Provides leadership in the application of the nursing process to client care, organizational processes and/or systems, improving outcomes at the program or service level. Provides leadership in identifying and addressing ethical issues that impact clients and staff, including initiating and participating in ethics consultations. Manages program resources (financial, human, material, or informational) to facilitate safe, effective, and efficient care.
-Plans and designs a comprehensive Quality Management program, based upon understanding and application of clinical criteria to evaluate the quality and appropriateness of care provided.
-Comprehends and effectively analyzes the clinical contents of medical records and associated documents in terms of quality and appropriateness of clinical care issues, utilization of resources, application of clinical criteria, and making clinically related decisions based on the data.
-Provides clinical expertise and perspective to team members.
-Formulates clinical responses to clinical concerns identified by external review groups for upper management review.
-Reviews clinical monitoring systems to ensure processes designed to meet The Joint Commission (TJC) standards are meaningful, and that plans of action exist and are implemented to ensure resolution of problems identified.
-Develops executive summaries, tracks medical center-wide issues, makes recommendations for improvement, and evaluates the effectiveness and impact of actions over time.
-Functions as a professional role model for co-workers and assists in facilitating changes effectively and efficiently.
-Analyzes ethical issues and appropriate theoretical principles; ensures application of institutional policy.
-Assesses impact of situations to predict potential outcomes for the Medical Center and takes actions to ensure the outcomes are positive.
-Forecasts requirements necessary to improve effective quality management functions and resource allocation. Plans and maintains positions and staffing patterns that promote the optimum use of quality management personnel.
-Submits provider specific quality improvement information for use in the re-privileging process.
-Identifies employees’ performance/behaviors; conducts counseling in a timely manner.

-Oversees peer review program and processes.
-Monitors the overall Quality Management program for compliance with policy, patterns, and/or trends and assures that findings are used to modify and improve the program and facilitate accomplishment of the center’s goals and objectives for quality.
-Coordinates medical center activities and preparation for TJC and other external reviews, monitors the follow-up of all recommendations resulting from these visits, and formulates communications to TJC and other external agents regarding these reviews.
-Oversees and coordinates all activities related to the facility’s Quality Management program.
-Evaluates own performance and pursues professional development.
-Evaluates work performance of others objectively as evidenced by written and verbal communication through appropriate leadership channels.

-Chairs/serves on committees within the medical center to oversee program activities and guides actions consistent with VHA/VISN/VAHCS mission and vision.
-Advises and assists top management in policy review, formulation and communication, implementation, and evaluation, and in setting of institutional priorities related to the Quality Management program.
-Shares clinical/professional expertise within the facility and VISN through consultation, presentations, publications, and participation in professional organizations.
-Preserves the rights of others while serving as an advocate and promoting mutual respect among colleagues and coworkers.
-Maintains a work environment free of discrimination based on sex, age, national origin, religion, or disability.
-Serves as consultant/surveyor within the Medical Center, region, and/or other medical centers as requested.
-Establishes effective collegial relationships within the community.
-Collaborates with health care professionals within the Medical Center to identify needs and spearheads change to facilitate the delivery of care and ensure that optimal, appropriate patient services of satisfactory quality are rendered.
-Establishes effective relationships and provides consultation and leadership to members of the clinical and administrative staff for implementation of medical center programs intended to improve monitoring and evaluation of clinical practice and improve quality of clinical services and/or resolution of clinical issues.


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  • U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Full unrestricted Licensure, Certification, or Registration required
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant:  The National League for Nursing Accrediting Commission (NLNAC) or The Commission on Collegiate Nursing Education (CCNE).  In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing.  The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing.  Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6)
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.  

Masters degree and supervisory experience.

Preferred Experience:

5 Years of quality management experience is preferred.


Experience as a RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel.

The criteria are as follows:

  • Practice: practice, ethics and resource utilization;
  • Professional Development: performance, education/career development; 
  • Collaboration; collaboration, collegiality;
  • Scientific Inquiry: quality of care, research.     
Reference:  VA Handbook 5005, Part II, Appendix G6 Nurse Qualification Standard.


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements:  Heavy Lifting (45 lbs and over); Heavy Carrying (45 lbs and over); Straight Pulling (up to 1 hour); Pushing (1 – 2 hours); Reaching above shoulder; Use of fingers; Both hands required; Walking (up to 3 hours); Standing (up to 3 hours); Repeated bending (up to 1 hour); Ability for rapid mental and muscular coordination simultaneously; Far vision correctable at 20” to 20”; Hearing (aid permitted)

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 


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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, December 09, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·Executive Core Qualifications (ECQs)
   ·Other Veterans Document

VA Form 10-2850a
- Application for Nurses and Nurse Anesthetists (Available (required).

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 998232.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Monday, December 09, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


VAHCS Human Resources
Phone: (307)675-3517
Agency Information:
VHA Sheridan VAMC
Thank you, WY


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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