This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (Customer Support)

Department:Department of the Air Force

Agency:Air National Guard Units (Title 32)

Job Announcement Number:ACW2014-09 (995598)

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$47,448.00 to $61,678.00 / Per Year


Friday, November 15, 2013 to Friday, December 06, 2013




Full Time - Permanent




1 vacancy in the following location:
Robins AFB, GA View Map


United States Citizens



Area of Consideration: Open Nationwide to anyone eligible for immediate enlistment into the Georgia Air National Guard.

Position Location: 116th Air Control Networks Flight, Robins AFB, Georgia

Type of Appointment: This is a full-time, Excepted Permanent, dual-status position which requires Georgia Air National Guard Membership.

Job Summary: This position is located in the Communications and Information Systems Division of an ANG Air Operations Group. The purpose of the position is to assist higher graded computer specialists in the administration of network, telecommunications, and (as needed) battle management computer training systems. Incumbent serves as the Information Protection Manager and focal point for information warfare and telecommunications and computer-security related functions. Requires knowledge and ability to work in "joint" situations with other United States Armed Forces personnel and in "combined" situations with military personnel from allied nations.

Permanent Change of Station (PCS): PCS is not authorized.

Relocation Incentive: Relocation Incentive is not authorized.

Selected Reserve Incentive Program (SRIP): Acceptance of a Federal Excepted technician position of over 179days in length will cause termination from the SRIP.

Background Check: Selectee may, at the option of the agency, be required to submit to criminal, credit history, and general background checks which will be evaluated by the agency prior to a final offer of employment and access in to the Georgia National Guard Federal Technician or Active Guard/Reserve program.

National Guard Membership: This position requires military membership. It is designated for Enlisted incumbent(s) only. In accordance with AFR regulations, incumbent performs duties necessary to accomplish military TAG:Position Title functions in support of programs essential to state Air National Guard daily operations, training and readiness missions.

As a member of a Georgia Air National Guard unit, you will be required to train with your unit, normally one weekend a month and 15 days of annual training each year. Georgia Air National Guard units and members are subject to immediate call to federal or state active duty to meet national or state emergencies.


  • Must be a current U.S. Citizen.
  • Under 5 USC 2108 & 5 CFR 211, Veteran's Preference criteria does not apply.
  • Direct Deposit Banking is Mandatory.
  • Military Requirement: Enlisted AFSC 3D052


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The following list of duties is not conclusive but provides a brief snapshot of the duties that may be required of this position:

  • Manages the Telecommunications Security program for the Group. Works with
    the Network Control Center (NCC) Manager to implement procedures to protect
    information on all networks managed by the NCC.

  • Participates in installation, configuration, operation, administration, monitoring,
    and systems operation documentation, of network and application server
    hardware, operating system software, telecommunications systems, peripheral
    network equipment, and Automated Information Systems (AIS).

  • Performs customer service / control center duties such as accepting trouble
    calls, providing on the spot CIS systems assistance and guidance, routing
    requirement requests to the proper functional area, and documenting all facets of
    customer’s requests for any computer information communications service
    provided by the division.

  • Performs general network and telecommunications systems administration
    within approved existing structure such as resetting user passwords and access
    rights, adding and modifying users, assisting in the configuration of services in a
    variety of systems.

  • Serves as the Communications Security (COMSEC) Manager for all
    cryptographic activities. Acts as the sole point of contact to the Commander
    concerning the Group COMSEC posture.

  • Establishes and manages the Air Force Electronic Key Management System
    (AFKEMS) program for the Group.

  • Prepares Emergency Action Plans (EAPs) operating instructions to ensure
    that the EAPs can be implemented immediately.

  • Performs other duties as assigned. 


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General Experience: Must have experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.   Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.  

Specialized Experience: Must have at least 24 months experience in analysis of the interrelationship of pertinent components of the system.  Experience planning the sequence of actions necessary to accomplish the assignment.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. 

Knowledge, Skills and Abilities (KSAs): Applicants who meet the eligibility requirements may be further evaluated by the Selecting Official based on the following KSAs considered essential to perform the duties and responsibilities of this position.

•Knowledge or experience working with inventory management systems and procedures to ensure proper handling and storage of classified materials.
•Ability to build mission-specific weapon, navigation, communication and intelligence databases, create imagery files for JSTARS surveillance areas and perform post mission analysis.
•Skilled in preparing, editing, analyzing, and coordinating written documentation to develop informational materials designed to reach target audience through various presentation methods that specifically explain and/or describe unit missions, requirements, capabilities, processes, policies and/or programs.
•Knowledge of aircraft mission systems software development process.
•Ability to communicate well both orally and in writing.

Other Requirements: For positions requiring the operation of motor vehicles, applicants must have a valid state driver’s license for the state in which they live or are principally employed.

For positions requiring a security clearance (Secret or Top Secret) the applicant must possess or be able to obtain a clearance within one year of appointment.

National Guard Compatibility: Once an applicant is selected and prior to being placed in the technician Information Technology Specialist (Customer Support) position, the selectee must be assigned to a compatible unit in the Georgia Air National Guard as an Enlisted member in AFSC: 3D052.

Rank inversion is strictly prohibited.

Wear of the Air Force uniform as prescribed by AFR/NGB/GA NGR is required for incumbent of this position.  Acceptance of this position constitutes concurrence with this requirement as a condition of employment.


Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The numeric rating you receive is based on your responses to the questionnaire.

The score is a measure of the degree to which your background matches the duties required for this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully. Errors or omissions may affect your rating.


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The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Main site for new federal employees -

Flexible Spending Accounts - This Program allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit:

Health Insurance - The FEHB Program offers over 100 optional plans. For additional information visit:

Leave - Most Federal employees earn both annual and sick leave. For additional information visit:


Life Insurance - The FEGLI Program offers Basic Life Insurance plus three types of optional insurance, for additional information visit:

Long Term Care Insurance - The FLTCIP provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit:


Males born after 31 December 1959 must be registered or exempt from Selective Service (see


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To apply for this position, you must provide a complete Application Package which includes:

  1. Your résumé;
  2. A complete Assessment Questionnaire;

Note: Applicants are HIGHLY ENCOURAGED to use the USA JOBS Resume Builder to apply for this position. Do not submit an OF-612; it is obsolete and no longer accepted. If you chose to use your personal resume, ensure that your resume includes the mandatory information as outlined in the Resume' example on'%20Format%2022Jun12.docx, "The Application-to-Hire Process-"Have I Completed All the Steps to Best Sell Myself"? If the required information is not reflected, consideration will not be given in the qualification process. Resume note: Your resume may be submitted in any format. For qualifications determination, your resume must contain hours worked per week and month/year format for all dates of employment.

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, December 06, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the assessment questionnaire.  Please ensure you click the Submit My Answers button at the end of the process.

Note: To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID: 995598. Fax your documents to 1-478-757-3144.

If you cannot apply online:

  1. Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, and
  2. Print this 1203FX form to provide your response to the assessment questionnaire,  and
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


The following documents are required and must be received by the closing date of this announcement:

  1. Your résumé;
  2. A complete Assessment Questionnaire;


Resume note: Your resume may be submitted in any format.  However, the USA Jobs resume builder is HIGHLY ENCOURAGED to apply for this position.  For qualifications determination, your resume must contain hours worked per week and month/year format for all dates of employment.  If the required information is not reflected, consideration will not be given in the qualification process.


Melissa J. Wise
Phone: (478)201-1261
Agency Information:
Georgia National Guard
Do Not Mail or Fax Applications Here
Follow How to Apply Instructions
Marietta, GA


Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful.   If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email when the process is completed (generally 4-6 weeks).

Thank you for your interest in the Georgia National Guard.  Good Luck!

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Job Announcement Number:

ACW2014-09 (995598)

Control Number: