This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Administrative and Management Operations Officer

Department:Department Of State

Agency:Department of State - Agency Wide

Job Announcement Number:CSO-2014-0002

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$123,758.00 to $155,500.00 / Per Year

OPEN PERIOD:

Wednesday, November 13, 2013 to Friday, November 29, 2013

SERIES & GRADE:

GS-0301-15

POSITION INFORMATION:

Full-Time - Permanent

PROMOTION POTENTIAL:

15

DUTY LOCATIONS:

1 vacancy - Washington DC, DC View Map

WHO MAY APPLY:

Status Candidates, Noncompetitive, Reinstatement eligibles, ICTAP/CTAP Eligibles, Eligible Veterans
 "You are encouraged to read the entire announcement before you submit your application package. Your application may not get full consideration if you do not follow the instructions as  outlined."
"More than one selection may be made if additional identical vacancies in the same title, series, grade and unit occur."

JOB SUMMARY:

The men and women of the US Department of State - with their skills, character and commitment to public service - are the backbone of America's diplomacy. Civil Service employees support the foreign policy mission from offices in Washington, DC and worldwide.

Join us in helping to shape a freer, more secure and prosperous world as we formulate, represent and implement US foreign policy. Choose from hundreds of career possibilities - there's something for everyone!

Located in the Office of the Executive Director, Bureau of Conflict and Stabilization Operations, U.S. Department of State, the incumbent of this position functions as an Administrative and Management Operations Officer and in this capacity, manages and directs an array of key administrative and management support functions for the Bureau.  
EX oversees the Bureau’s management, funding, human resources (HR), budget, information systems management and the general services support staff.  The CSO mission is to advance USG’s national security by driving integrated efforts to prevent violent conflict and respond to crises in priority states and thereby set conditions for long-term peace by creating opportunities for governments and their citizens to manage the conflict cycle themselves and build integrated approaches to conflict prevention and stabilization that leverage international and local partnerships.  The Bureau formulates and implements policies and proposals, and provides policy counsel at decision-making levels under the overall direction of and coordination with the Under Secretary for Civilian Security, Democracy and Human Rights.  
This position is also being announced through competitive examining procedures under Announcement # CSO-2014-0006.  Candidates who wish to be considered under both Public (US Citizens) and Merit Promotion procedures must apply to both announcements.
 

KEY REQUIREMENTS

  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Secret security clearance.
  • Relocation expenses will NOT be paid.
  • New supervisors must successfully complete a 1 year probationary period.

DUTIES:

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Consults with and advises the Executive Director on major, highly sensitive, complex administrative and management processes with potential impact on CSO human resource and management goals and objectives.  Provides advisory consultation to senior level Bureau and other key officials on program planning; strategic development; coordination and utilization of resources; and, implementation in support of CSO’s administrative responsibilities and operations.
Manages and coordinates the Bureau’s resource requirements to ensure that essential recruiting, appointing and compensation functions are executed efficiently and imaginatively to support Bureau initiatives, utilizing a range of hiring mechanisms to reach talent both inside and outside of government.  Oversees a robust professional development program.  Acts as the prime architect of the civilian response network to enlarge CSO external contacts and possible staffing pool.  Oversees general services and information technology functions to ensure outstanding customer service and fresh approaches.  Participates with the Executive Director in the development of operational plans, goals, objectives , and timetables for the implementation of new administrative management support initiatives and projects which cut across organizational lines.

Exercises delegated managerial authority as well as nearly all of the delegated supervisory authorities and responsibilities characteristic of the second line of supervision.  The incumbent establishes annual and multi-year work plans and schedules for CSO’s administrative and management functions; makes adjustments in objectives, work plans, schedules and the commitment of resources based on the review and evaluation of the progress of subordinate staff in meeting program goals and objectives.


QUALIFICATIONS REQUIRED:

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Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement.  Education may only be substituted in accordance with the Office of Personnel Management (OPM) Qualification Standards Handbook.  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order to be credited towards qualifications. 

Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States.  It is your responsibility to provide such evidence when applying.  Click on the link for a list of accredited organizations recognized as specializing in interpretation of foreign education credentials.


NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
There is no substitute of education for specialized experience for the GS-15 position.
Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.  Qualifying specialized experience must demonstrate the following: 

Experience adapting analytical techniques and evaluations criteria to the measurement and improvement of administrative support and human resources program effectiveness and organizational productivity and the development of new or modified work methods, organizational structures, management processes, staffing patterns, guidelines, instructions and procedures.
Experience applying a wide range of advanced and/or state-of-the-art concepts, principles, methods and techniques for assessing and projecting operational and resource plans and translating these plans into specific priorities, goals, projects, management and productivity improvement, and management and staffing controls and long-range planning.
Experience managing human resources/professional development programs and processes.
Experience developing and managing programs which included assessing, marketing and leading change initiatives.  
Experience with domestic and international public-private partnerships.


In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:
Ability to assign, review, and supervise the work of others;
Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
Ability to adjust to change, work pressures, or difficult situations without undue stress;
Willingness to consider new ideas or divergent points of view; and
Capacity to "see the job through."


Time-In-Grade Requirements:  Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5CFR 300, Subpart F.

HOW YOU WILL BE EVALUATED:

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:


Knowledge of strategic and operational planning principles, results management, and planning metrics, in developing strategic and operational plans for conflict and stabilization assistance.


Knowledge of program development and the development of public-private partnerships. 


Ability to adapt analytical techniques and evaluations criteria to the measurement and improvement of human resources program effectiveness and organizational productivity and the development of new or modified work methods, organizational structures, management processes, staffing patterns, guidelines, instructions and procedures.
Ability to plan and direct external events and outreach programs.


Skill in written and oral communication to present findings and conclusions to management in a manner that stimulates positive program change.


Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) and education (if applicable) as it relates to this job opportunity.  In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying.  This information should be clearly identified in your resume.  Failure to provide information sufficient to determine your qualifications for the position will result in loss of consideration.  For tips on writing your resume, please visit the USAJOBS Resource Center.

Qualified candidates are assigned a score between 70 and 100.  Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.  This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity.  Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

To preview questions please click here.


BENEFITS:

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The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here.

OTHER INFORMATION:

SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name.  As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you.  Failure to provide your Social Security Number on your application materials will result in your application not being processed.

REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8163 or reasonableaccommodations@state.gov.  The decision on granting reasonable accommodation will be on a case-by-case basis.

EQUAL EMPLOYMENT OPPORTUNITY: The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

HOW TO APPLY:

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Please carefully read all the instructions before you begin the application process.

To apply for this job opportunity, you must submit a resume and an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS.  This information will be transferred to the Department of State's Gateway to State Automated Application System.

You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the following four-step application process:

STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable).  Cover letter is optional.  If you submit a cover letter, you must also submit a resume.  Please see the "How You Will Be Evaluated" section for specific information that should be outlined in your resume.

STEP 3: Answer the job-specific self-assessment questions on-line through the Gateway to State automated application system.  These questions will be used to evaluate your qualifications and experience for this job opportunity.  

STEP 4: Submit all required documentation, applicable to you, listed in the Required Documents section of this job opportunity to the Department's automated application system "Gateway to State" prior to the closing date of this announcement.  For instructions on how to view the status of your supporting documentation, please click here.

Technical assistance with your on-line application can be obtained by contacting the Help Desk at mgshelp@monster.com OR by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET
ALTERNATE APPLICATION PROCEDURESNOTE:  If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax.  Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET, at least two working days prior to the closing date of this announcement.  The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement.

NOTE:  Paper applications and information sent by mail WILL NOT BE ACCEPTED.

REQUIRED DOCUMENTS:

All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section.  Insufficient information will result in an ineligible rating.

2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

3. Transcripts - if you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application.  If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

4. Performance Appraisal - All current Federal employees and reinstatement eligible applicants must submit a copy of your most recent completed annual performance appraisal that includes the final rating.  If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable.  Mid-year progress reviews will not be accepted.

5. All current Federal employees and reinstatement eligible applicants must submit an SF-50, Notification of Personnel Action, documenting proof of competitive status, tenure, position, grade level and step.

6. All non-competitive eligible applicants must submit proof of eligibility (i.e., SF-50 documenting the full performance level of a position held on a permanent basis).

7. Veterans who are preference eligibles OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities act (VEOA).  You must submit a DD-214 (Member Copy 4 is preferable) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a statement of service from your command/unit, which states the date you entered active duty, your expected discharge type and date, and the campaign medals you have received that proves your military service was performed under honorable conditions.

If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a SF-15 (Application for 10-Point Veteran Preference) and the required supporting documents listed on that form. For more information on veterans' preference see http://www.fedshirevets.gov.

If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html

Current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit a qualifying SF-50 to show you meet time-in-grade requirements.

For more information on Veteran Authorities, consult the Vet Guide at: http://www.opm.gov/employ/veterans/html/vetguide.asp

8. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

9. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

ICTAP Considerations
CTAP Considerations

10. If you are applying under a special hiring authority you MUST submit proof of eligibility with your application.  For information related to special hiring authorities for veterans visit:  http://www.fedshirevets.gov/job/shav/index.aspx.  For information related to special hiring authorities for severely disabled persons visit: http://www.opm.gov/disability/PeopleWithDisabilities.asp

All documentation, applicable to you, must be submitted by the closing date of this announcement.  If the information you submit is insufficient to verify your eligibility or you fail to submit any of the required documents, it will disqualify you from being considered for this job opportunity.

AGENCY CONTACT INFO:

Carl Williams
Phone: 202-485-7079
Fax: 000-000-0000
Email: williamsce@STATE.GOV
Agency Information:
U.S. Department of State
600 19th Street NW
SA-17A, 5th Floor
Washington, DC
20431
US
Fax: 000-000-0000

WHAT TO EXPECT NEXT:

After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements.  After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration and possible interviews.  After a tentative job offer, we will conduct a suitability and or security background investigation.
 
You will be notified up to four times during the hiring process:

1. Upon receipt of your application.
2. Upon minimum qualification determinations.
3. After the certificate is issued.
4. After final selection is made.

For instructions on how to view the status of your application, please click here.

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Job Announcement Number:

CSO-2014-0002

Control Number:

355357900