This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Outpatient Pharmacy Technician

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VHA-689-14-EFAM-993854

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$39,359.00 to $51,164.00 / Per Year


Wednesday, November 13, 2013 to Tuesday, November 26, 2013




Full Time - Permanent




1 vacancy in the following location:
West Haven, CT View Map


United States Citizens


Vacancy Identification Number (VIN): 993854 (Include # on all documents)

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 


How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.


VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to .  


NOTE:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is GS-6.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


VA encourages persons with disabilities to apply





  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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1. WORK SCHEDULE: Sunday-Saturday, Primarily day shift, but may include evenings, midnight shifts and holidays

2. *** Relocation expenses and/or incentives are NOT authorized. ***

Duties: This position is located in one of our Outpatient Pharmacy Sections within Pharmacy Service. The incumbent in this role represents a trained, experienced employee, thoroughly familiar with departmental procedures and guidelines throughout the entire Pharmacy Service. The incumbent selected for this position will be required to have the knowledge, ability, and skills to conduct the following job duties:

Prescription filling:

·         Using accepted Pharmacy practices, the pharmacy technician prepares outpatient prescriptions by obtaining proper medication or medical supplies in the proper strength and dosage form, determines the proper amount and counts, pours, or measures the medications and affixes the proper label for final check by a pharmacist.   These prescriptions may be for pick up or mail and may contain controlled substances.  Strict drug accountability will be maintained at all times.

·         Using accepted Pharmacy practices, the pharmacy technician fills outpatient prescriptions utilizing Automated Dispensing equipment (i.e. Optifill®, Scriptpro®) and software for final check by pharmacist.   During power outages, fills prescriptions manually.

·         Compounds internal and external preparations (i.e ointments, creams, solutions) for final check by a pharmacist. Required compounding documentation is completed to ensure proper monitoring of these products.

·         Fills orders for specialty products (i.e. ostomy items, dietary supplements, etc.) for final check by pharmacist.


Pharmacy Pick up Window coverage:

·         Serves as first line communication between department and patient, nurse and/or other medical staff to serve the patients’ needs either at the pharmacy pick up window or over the phone. Provides basic information regarding availability of drugs and dosage forms stocked in the pharmacy, location and status of previously requested refills.

·         Dispenses prescriptions to patients at the pick-up window using approved patient identifiers to ensure accurate delivery.

·         Receives and processes prescriptions presented for refill at the Outpatient Pharmacy windows and received via incoming mail.

·         Answers phone inquiries.  Independently solves problems and answers questions.  Questions that require pharmacist intervention are appropriately directed.

·         Utilizes a wide variety of CPRS and VISTA menu options to enter data, receive data, or retrieve data to expedite patient care.


Procurement assistance:

·         Receives, checks, and properly stores medications and medical supplies.  Assists procurement technicians when assigned.


Mail processing:

·         Wraps parcels of medication and medical supplies in preparation for mailing, taking care to assure package will not be damaged in shipment.   Attaches appropriate postage to meter wrapped parcels utilizing UPS or USPS software.  Assures correct address label is affixed to package.


Controlled substance filling:

·         Selects the appropriate controlled substance medication, counts the correct number of drugs, and labels as indicated for the prescription order. This also includes conducting required daily inventory, maintaining perpetual inventory of all controlled substances, and performing administrative paperwork.



·         Satisfies the Joint Commission requirements by performing monthly inspections of assigned medication storage areas (i.e., clinics, inpatient medication rooms, internal pharmacy areas)  to ensure proper storage, labeling and dating of ward stock or pharmacy inventory.

·         Participates as a mentor or trainer to new pharmacists, pharmacy technicians, or pharmacy students as necessary or assigned.



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Special Employment Consideration: Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities ; mental retardation, severe physical disabilities, or psychiatric disabilities; and Disabled veterans with a compensable service-connected disability of 30% or more.



·         Citizenship. Must be a citizen of the United States.

·         Certification. Certification by the National Pharmacy Technician Certification Board (PTCB)

·         English Language Proficiency.  Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English.

·         Physical Requirements.  Must pass pre-employment medical examination.





Creditable Experience. To be creditable, the experience must have required the use of knowledge, skills, abilities, and other characteristics associated with the scope of pharmacy technician practice.

Quality of Experience. To be creditable, pharmacy technician experience must be documented on the application and verified in an employment reference, or through other independent means.

Part-time Experience.  Part-time experience as a pharmacy technician is credited according to its relationship to the full-time work week.

All applicants must meet the basic qualification requirements.

SPECIALIZED EXPERIENCEGS-6:   You must have at least one (1) year of progressively specialized experience equivalent to the next lower grade level (GS-5) in the following competencies: Experienced  Inventorying and replenishing emergency carts. Ability to perform record keeping and inventory management of pharmacy inventory as well as collecting drug use evaluation data for quality improvement purposes. Operating and maintaining complicated pharmacy equipment. Able to compound and/or reconstitute oral or external medications (nonsterile); this includes calculating and converting to proper weights and measures the amount of drug or solution to be used.  After orders are reviewed by a pharmacist for therapeutic propriety, must have ability to review orders for technical accuracy and convert the order, if necessary, so that the item dispensed corresponds to the drug and dose ordered. (Core competencies are as follows: (1) Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action. (2). Knowledge of the operation and care of automated equipment. (3) Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents. (4) Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products. (5) Knowledge of policies and procedures for inventory management. (6). Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics  as part of the assessment questionnaire for this position:

(1). Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action.

(2). Knowledge of the operation and care of automated equipment. 

(3) Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents. 

(4) Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products. 

(5) Knowledge of policies and procedures for inventory management in specialized areas such as emergency carts.

(6). Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders.


References : Input applicable reference and links.   For example:   VA Handbook 5005/15, Part II, Appendix G28, Pharmacy Technician Qualification Standards, dated March 17, 2006,  and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at  


PHYSICAL REQUIREMENTS:  Must be able to lift up to 40 pounds.  Requires standing for long periods. Requires frequent movement within work areas, regular and recurring bending stooping sitting, and stretching.  Requires manual dexterity and acute hearing.  Must be able to distinguish colors.




APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' preference does apply to Title 38 Hybrid positions; therefore, if you are a Veteran applying for veterans preference, you must submit evidence of eligibility.

when applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.



This announcement is opened to all US Citizens all eligible and qualified applicants will be referred in the following order:

(1) Disabled Veterans who have a service-connected disability of 10 percent or more (5 U.S.C. § 2108(2)).


(2) Preference eligibles under 5 U.S.C. § 2108(3)(C) through (G), other than those above (i.e., disabled Veteran; unmarried widow or widower of a Veteran who served on active duty in wartime or other designated service period; spouse of a service-connected disabled Veteran not qualified for civil service employment; eligible mother of a Veteran who lost his/her life in wartime or other designated service period; eligible mother of a service-connected permanently and totally disabled Veteran).


(3) Preference eligibles under 5 U.S.C. § 2108(3)(A) and (B) (i.e., Veterans who served on active duty in wartime or other designated service period).


(4) Other Veterans (5 U.S.C. § 2108(1)).


(5) All other nonpreference candidates




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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This position is in the Excepted Service and does not confer competitive status. 


This job opportunity announcement may be used to fill additional vacancies within (90) days.



Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.



RPL/ICTAP/CTAP:  The Reemployment Priority List (RPL), Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Information about RPL, ICTAP, and CTAP eligibility is on OPM's Career Transition Resources website at:


Reasonable Accommodation: This office provides reasonable accommodations to applicants with disabilities. If requested and appropriate, and you need reasonable accommodation for any part of the application and hiring process, please notify this office either orally or in writing. The decision on granting reasonable accommodation will be on a case-by-case basis.

Information about Reasonable Accommodation is on OPM’s Reasonable Accommodation website at:


The Department of Veterans Affairs supports a drug-free environment.


The Department of Veterans Affairs is an Equal Opportunity Employer.

VA employees, applicants for employment, and former employees shall not be discriminated against based on race, color, religion, gender (sex), national origin, age, physical or mental disability, and/or reprisal for filling a charge of discrimination, participating in an investigation, or having opposed prohibited discrimination.  Sexual and non-sexual harassment based on the above categories is also prohibited.




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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.




You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:


  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2.  Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.


To fax supporting documents you are unable to upload:


  1. Complete this cover page using the following Vacancy ID: 993854.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, November 26, 2013.


You must provide a complete Application Package which includes:


1.    CV or Resume.

2.    VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

3.    Occupational Questionnaire

4.    If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  

5.    If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).


This  form will be required upon selection of any Federal/ Government Job.

Optional Form 306 - Declaration for Federal Employment (Available at 



Annette Mena
Phone: (860)666-6951x6710
Agency Information:
VHA Connecticut HCS
950 Campbell Avenue
West Haven, CT


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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