This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VT-14-DP-992901

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$46,922.00 to $60,995.00 / Per Year

OPEN PERIOD:

Thursday, November 07, 2013 to Wednesday, November 27, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Anchorage, AK View Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN) 992901

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
How would you like to become a part of a team providing compassionate care to Veterans?

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission. The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

America's Veterans need you!

To find out more, go to http://www.vacareers.va.gov


NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.

 

Cost of Living Allowance (COLA) is currently 5.57% and is subject to change in the future.




KEY REQUIREMENTS

  • U.S. Citizenship
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Must pass pre-employment examination

DUTIES:

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The Supervisory Medical Support Assistant position in the Alaska VA Healthcare System (AVAHS) Anchorage, AK serves under the direction of the Primary Care Services Chief as the direct line supervisor to the Medical Support Assistant staff and is a foundational role within the Alaska VA Healthcare System Patient Aligned Care Team initiative. The Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility. Duties of this position include, but are not limited to, the following:

  • Assign and evaluate the work of subordinate staff.
  • Resolve complex problems to ensure patient services are met.
  • Evaluate new products, equipment, and systems in order to make recommendations for improved operations.
  • Identify educational or training needs.
  • Train and direct of subordinate Medical Support Assistants staff.
  • Extract and analyze data to provide reports in support of performance measures to senior management.
  • Assure Medical Support Assistants staff explains the mandate to collect insurance information to veterans, their families, and other eligible patients.
  • Assure staff collects, scans, and updates health insurance information.
  • Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information.
  • May participate in the daily team huddles and weekly team meetings where patient care planning and management occur then assure all MSA staff understands the process.
  • Manage position responsibilities, set priorities and deadlines of the work to meet team and patient needs.
  • The Supervisory Medical Support Assistant may also assist with leading the staff and services at the Specialty Clinics.

 

Work Schedule: Work Schedule: 5 days per week, not to exceed 8 hours per day between the hours of 6am to 6 pm, weekends included.


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:   

  • U.S. citizenship.
  • Must have Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • Must have One year above high school;
  • Must be proficient in spoken and written English

Preferred Experience:

Knowledge of Current Medical Support Assistant (MSA) Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the GS 07 grade level.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

GRADE DETERMINATIONS: The following criteria must be met when determining the grade of candidates.

GS-8 Supervisory MSA

Experience-  One year of Specialized experience equivalent to the next lower grade level.

Specialized Experience- Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA’s activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Demonstrated Knowledge, Skills, and Abilities: Candidates must document the KSAs below in their resume:

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3. Ability to provide briefings, orientations, staff development, and training.

4. Ability to manage fiscal matters, forecast resource and equipment needs, and identifies budget needs.

References: VA Handbook 5005/53 Part II Appendix G45

http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

PHYSICAL REQUIREMENTS: Light lifting, under 15 pounds; Reaching above shoulder, Use of fingers; Both hands required; Walking (1-2 hours); Near vision correctable at 13” to 16” to Jaeger 1 to 4; Hearing (aid permitted); Emotional/mental stability.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  


OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 



HOW TO APPLY:

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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Wednesday, November 27, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



REQUIRED DOCUMENTS:

All applicants are required to submit the following supporting document type(s):
   ·OF-306
   ·Other (VA Form 10-2850c - Application for Associated Health Occupations )
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·DD-214
   ·SF-15
   ·SF-50
   ·Transcript



VA Form 10-2850c - Application for Associated Health Occupations is available at the following website http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

Optional Form 306 - Declaration for Federal Employment is available at the following website - http://www.opm.gov/forms/pdf_fill/of0306.pdf  (required).

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 992901.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Wednesday, November 27, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational QuestionnaireView Occupational Questionnaire
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

Deana Price
Phone: (907)257-5457
Email: DEANA.PRICE@VA.GOV
Agency Information:
VHA Alaska HCS
Department of Veteran Affairs
HRMS
1201 N Muldoon Road
Anchorage, AK
99504

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

VT-14-DP-992901

Control Number:

355070900