- Must have Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
- Must have One year above high school;
- Must be proficient in spoken and written English
Knowledge of Current
Medical Support Assistant (MSA) Practices. To be creditable, the experience must have
demonstrated the knowledge, skills, and abilities (KSAs) associated with
current MSA responsibilities. Experience satisfying this requirement may be
paid/non-paid employment as a MSA.
Quality of Experience. Qualifying experience must be at a level
comparable to MSA experience at the GS 07 grade level.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
GRADE DETERMINATIONS: The following criteria
must be met when determining the grade of candidates.
GS-8 Supervisory MSA
Experience- One year of Specialized experience equivalent to the next lower grade
Specialized Experience- Supervisory MSAs at this level plan and direct programs
at medical centers and/or satellite outpatient clinics and have full
supervisory responsibility for supervising at least one subordinate team leader
or supervisor. Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving complex
problems to ensure patient services are met; evaluating new products,
equipment, and systems in order to make recommendations for improved
operations; identifying educational or training needs; making final decisions
on selections; evaluating performance, and taking disciplinary action when
necessary. The employee has full administrative and professional responsibility
for planning and directing the MSAs activities. Responsible for extracting and
analyzing data in order to provide reports in support of performance measures
to senior management.
Skills, and Abilities: Candidates must document the KSAs below in their
1. Ability to provide the full range of administrative and supervisory
duties which includes assignment of work, performance evaluations, selection of
staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service
and interpersonal skills with all healthcare professionals to ensure
quality/continuity of care and ensure compliance with established policies and
3. Ability to provide briefings, orientations, staff development, and
4. Ability to manage fiscal matters, forecast resource and equipment needs,
and identifies budget needs.
References: VA Handbook 5005/53 Part II Appendix G45
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
PHYSICAL REQUIREMENTS: Light lifting, under 15 pounds; Reaching above
shoulder, Use of fingers; Both hands required; Walking (1-2 hours); Near vision
correctable at 13 to 16 to Jaeger 1 to 4; Hearing (aid permitted); Emotional/mental stability.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.