The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 155 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.
This position is located in the Office of Support Operations, Human Resources Services, Office of Assistant Director for HR Operations, Office of Workforce Management. The position provides a variety of administrative support and clerical duties. The Program Assistant works under the general supervision of the Director, Workforce Management. The supervisor provides necessary instruction on matters of policy and changes in procedure. The Program Assistant keeps the Director informed of the status of all cases and mattes pending in the office.
Systematically evaluates and improves office operations for an extensive organization with varying functions performed in subordinate offices (i.e the Employee Relations Team and the Labor Management Relations Team). Uses established procedures to track the status of all cases and matters pending in the Office. Serves as a timekeeper for Human Resources Services and serves as a back up for other timekeepers, as needed. Works closely with managers and staff on time and attendance. Advises staff on questions regarding use of the WebTa system. Manages correspondence operations for an organization with several subordinate levels that are significantly affected by outside conditions. Screens all incoming mail and correspondence items to determine if personal action is required, and advises the Director and/or Team Leaders) of important issues. Researches background information, and sends it along with the mail or correspondence when referring inquiries to appropriate Office staff members for action.