This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:CUSTMR SRVC REPR

Department:Department Of Agriculture

Agency:Forest Service

Job Announcement Number:14-04010000-10132DP-bjo

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$27,990.00 to $31,315.00 / Per Year

OPEN PERIOD:

Wednesday, November 06, 2013 to Tuesday, November 12, 2013

SERIES & GRADE:

GS-0303-04/05

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

5

DUTY LOCATIONS:

1 vacancy - Heber City, UT View Map
1 vacancy - Manila, UT View Map
1 vacancy - Vernal, UT View Map

WHO MAY APPLY:

US Citizens and Nationals; no prior Federal experience is required.

JOB SUMMARY:

A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

This position is being concurrently announced under Merit Promotion Announcement Number:  14-04010000-10132G-bjo. Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement. Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

NOTE: The position on the Uinta Wasatch Cache National Forest, Heber Kamas Ranger District will be filled at the GS-5 grade level ONLY.

There are three locations for this position within the Intermountain Region: Flaming Gorge Ranger District and the Supervisor’s Office on the Ashley National Forest; and the Heber-Kamas Ranger District on the Uinta-Wasatch-Cache National Forest.

For additional information about the duties of the positions, please contact Rowdy Muir at (435) 781-5258 rmuir@fs.fed.us Flaming Gorge Ranger District, Ashley National Forest; Robyn Fitzgerald at (435) 654-0470 or rsfitzgerald@fs.fed.us Heber-Kamas Ranger District, Uinta-Wasatch-Cache National Forest; Karen Kieborz at 435-781- 5136 or kkieborz@fs.fed.us Supervisor’s Office, Ashley National Forest.

 This is a Customer Service Representative position on a Forest Service unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

 

KEY REQUIREMENTS

  • Must be a U.S. Citizen/National to apply.
  • Males born after 12/31/59 must be registered with the Selective Service.
  • This announcement may be used to fill more than one position.

DUTIES:

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Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems.

 Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance. Completion of each transaction typical involves selecting a course of action from a number of possibilities.

 Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization. Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and, security procedures.

Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed. Greets visitors and answers the telephone. Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities. Refers difficult, technical, or special questions to the appropriate staffs.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4’s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.

Duties listed are at the full performance level.


QUALIFICATIONS REQUIRED:

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You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-4: One year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; or associate's degree or two years of successfully completed education above high school; and/or combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

GS-5: One year of specialized experience equivalent to at least GS-4 grade level; or bachelor's degree or 4 years of successfully completed education above high school; and/or combinations of successfully completed post-high school education (in excess of the first 60 semester hours} and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of qualifying specialized experience are: provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

To receive consideration for this position, you must meet all qualification requirements as of the closing date of this announcement.


REQUIREMENTS:

May be subject to satisfactory completion of one year probationary or trial period. 

Must possess and maintain a valid driver's license

Must be a high school graduate or equivalent

HOW YOU WILL BE EVALUATED:

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

 Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.

To view the application form, visit:


To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=e995936b-4fe7-42de-b9ca-a2650131711b


BENEFITS:

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The Federal Government offers a comprehensive benefits package.  Explore the major benefits offered to most Federal employees at:  http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc .

OTHER INFORMATION:

Relocation expenses are not authorized.

Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK:  Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

•  Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

HOW TO APPLY:

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Please read the entire announcement and all the instructions before you begin.
The following instructions outline our application process.

  • You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. 
  • We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office during business hours well before the closing date for an alternate method. All hardship application packages with supporting documents must be submitted no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing.
  • This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

Step 2: Create a Resume with USAJOBS or upload a Resume into your USAJOBS account. You may want to customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. In addition, your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

Step 3: Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required.

You can update your application or documents anytime while the announcement is open. Simply log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application” to continue.



REQUIRED DOCUMENTS:

You must submit a complete Application Package, prior to 11:59, ET, on the closing date of this announcement.  The following documents must be submitted for your application package to be considered complete. It is your responsibility to ensure all required documents are received within the required timeframes. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, system failure or downtime, etc. Failure to submit required, legible documents may result in loss of consideration.

  • Resume that includes the following information: 1) job information for which you are applying; 2) personal information; 3) education; 4) work experience including the work schedule and hours worked per week as well as dates of employment; and title, series and grade if applicable; 5) supervisors phone number and e-mail address for each work period listed and whether or not we may contact them for reference checks; and, 6) other qualifications.
  • College Transcripts if education is required for meeting basic qualifications and/or you are substituting education for specialized experience and/or if you are using education to meet the criteria for the quality category. An unofficial copy is sufficient with the application; however, if selected, an official college transcript will be required prior to entering on duty.
  • DD-214 (Member 4 Copy) if claiming Veterans’ Preference. Veterans claiming 10 point preference must also submit an SF-15 Application for 10-point Veteran Preference. Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within the last 120 days.
  • Other required documents may include:
    • CTAP/ICTAP Required Documentation Reduction-In-Force: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 demonstrating your separation or the position you will be separated from. 
    • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
NOTE : If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded resumes must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX).

AGENCY CONTACT INFO:

HRM Contact Center
Phone: 877-372-7248, option 2
Fax: 866-338-2534
Email: fsjobs@fs.fed.us
Agency Information:
USDA Forest Service
Do not mail in applications, see instructions under the How to Apply tab.
Albuquerque, NM,
87109
United States
Fax: 866-338-2534

WHAT TO EXPECT NEXT:

If you set up your USAJOBS account to send automatic email notifications, you will receive an acknowledgement email that the submission of your online Occupational Questionnaire and resume was successful, if you were referred to the selecting official for consideration, and if you were selected or not selected. If you choose not to set up automatic email notifications, you must check your USAJOBS account for the latest status of your application. Your application may be reviewed to verify that you meet the qualifications and eligibility requirements for the position prior to issuing lists to a selecting official. If further evaluation or interviews are required, you will be contacted. Normally, a final job offer to the selected candidate is made within 30-60 days after the issuance of the certificate

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Job Announcement Number:

14-04010000-10132DP-bjo

Control Number:

354781000