Job Overview


 Vacancy Identification Number (VIN) 988126

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.


Incumbent will work primarily at the Albany VA Medical Center Prosthetics and Sensory Aids Service customer service office.

·         Responsible for receiving and directing all incoming and outgoing phone calls.  

·         Uses the Prosthetic and Sensory Aids appointment schedule to scheduling patient appointments

·         Updates demographic data when necessary and collecting medical insurance data from each Veteran and entering into system.  

·         Distributes, collects and forwards Prosthetic Patient Customer Service surveys.

·         Displays and/or develops prosthetic and sensory aid informational handouts for ease of patient understanding.

·         Reviews the daily schedule to identify those patients failing to report for clinic appointment.  Reviews the daily electronic mail system to determine those patients that have requested cancellation or reschedule of appointments.

·         Reschedules clinics that are canceled and prepares notices for patients on initial or rescheduled appointments.

·         Scheduling appointments for clinics conducted by Prosthetic practitioners. 

·         Ensures all items required for appointments are shipped in advance for the scheduled clinic.

·         Receives items needed for Veterans and provide as appropriate.

·         Receives the mail for the department and handles/distributes appropriately.

·         Composes, edits letters and/or performs various administrative functions for Chief or Assistant Chief of Prosthetics

·         Maintains proficiency in automated computerized systems (CPRS, VISTA, My HealtheVet and office communicator.)

·         Other assignments include participating in team huddles and team meetings to manage and plan patient care; set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

·         Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);

·         Manages electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.

·         Performs other related duties as assigned.