This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (Prosthetics)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:528D-14TPS-042

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$24,933.00 to $40,706.00 / Per Year

OPEN PERIOD:

Friday, November 01, 2013 to Thursday, November 07, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Albany, NY View Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

 Vacancy Identification Number (VIN) 988126

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/


Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required

DUTIES:

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Incumbent will work primarily at the Albany VA Medical Center Prosthetics and Sensory Aids Service customer service office.

 

·         Responsible for receiving and directing all incoming and outgoing phone calls.  

·         Uses the Prosthetic and Sensory Aids appointment schedule to scheduling patient appointments

·         Updates demographic data when necessary and collecting medical insurance data from each Veteran and entering into system.  

·         Distributes, collects and forwards Prosthetic Patient Customer Service surveys.

·         Displays and/or develops prosthetic and sensory aid informational handouts for ease of patient understanding.

·         Reviews the daily schedule to identify those patients failing to report for clinic appointment.  Reviews the daily electronic mail system to determine those patients that have requested cancellation or reschedule of appointments.

·         Reschedules clinics that are canceled and prepares notices for patients on initial or rescheduled appointments.

·         Scheduling appointments for clinics conducted by Prosthetic practitioners. 

·         Ensures all items required for appointments are shipped in advance for the scheduled clinic.

·         Receives items needed for Veterans and provide as appropriate.

·         Receives the mail for the department and handles/distributes appropriately.

·         Composes, edits letters and/or performs various administrative functions for Chief or Assistant Chief of Prosthetics

·         Maintains proficiency in automated computerized systems (CPRS, VISTA, My HealtheVet and office communicator.)

·         Other assignments include participating in team huddles and team meetings to manage and plan patient care; set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

·         Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);

·         Manages electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.

·         Performs other related duties as assigned.


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:   

    a.  Citizenship.  Citizen of the United States.  (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

 

    b.  Experience and Education

 

    (1)  Experience.  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

 

    (2)  Education.  One year above high school; or

 

    (3)  Experience/Education Combination.  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

   

     c.  Certification.  None required.

 

     d.  Grandfathering Provision.  All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation.  For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

 

     (1)  Such employees may be reassigned, promoted or demoted within the occupation.

 

(2)  Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.

 

     (3)  If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

 

    e.  Foreign Education.  To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.

 

    f.  Physical Requirements.  See VA Directive and Handbook 5019.

                                                                                                                                                                                                          g.  English Language Proficiency.  MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.


GRADE DETERMINATIONS:

    (1)  GS-3 MSA (Entry Level)

 

    (a)  Experience or Education.  None beyond the basic requirements.

 

(b)  Assignment.  This is an entry level MSA position.  It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision. 

 

    (2)  GS-4 MSA (Developmental Level)

 

    (a)  Experience or Education.  One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

 

    (b)  Assignment.  This is a developmental level MSA position.  It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor.  Assignments at this level include but are not limited to:  interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from

patients; coordinating information and actions related to patient care and services; and scheduling

appointments in accordance with VHA national scheduling guidelines.  The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

 

    (c)  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

 

    1.  Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

 

    2.  Ability to use various types of office automation equipment and software.

 

    3.  Ability to set up, organize, and maintain record systems.

 

    (3)  GS-5 MSA (Full Performance Level)

 

    (a)  Experience or Education.  One year of experience equivalent to the next lower grade level or 4 years of education above high school.

 

    (b)  Assignment.   This is the full performance level for MSAs.   At this level, the MSA performs a full range of duties.  The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.  Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

 

    (c)  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

     1.  Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

     2.  Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.  This may include preparing reports in various formats and presenting data to various organizational levels.

 

     3.  Advanced knowledge of the technical health care process as it relates to access to care.

 

     4.  Advanced knowledge of managing a clinic.  This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

 

     5.  Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

 

     6.  Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.


 

References:

·         VA Handbook 5005/23, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD , dated June 2012,  

·         OPM Qualification Standard for Medical Support Assistant Positions at http://www.opm.gov/qualifications/Standards/IORs/gs0600/0679.htm 

 


PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Moderate Lifting (15-44 lbs); Moderate Carrying (15-44 lbs); Reaching above shoulder; Use of fingers; Both hands required; Walking (up to 2 hours); Standing (up to 2 hours); Near vision correctable at 13” to 16”; Hearing (aid permitted); Emotional stability.

 

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application
checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  


OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.



HOW TO APPLY:

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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, November 07, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.



REQUIRED DOCUMENTS:

All applicants are required to submit the following supporting document type(s):
   ·Other (VA Form 2850c)
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Cover Letter
   ·DD-214
   ·OF-306
   ·Other Veterans Document
   ·SF-15
   ·SF-50
   ·Transcript



VA Form 10-2850c
- Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is 988126.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Thursday, November 07, 2013Thursday, November 07, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

Taylor Stewart
Phone: (518)626-6956
Fax: (518)626-6777
Email: TAYLOR.STEWART@VA.GOV
Agency Information:
VHA Albany VAMC
Department of Veterans Affairs
Stratton VAMC Albany 5
113 Holland Avenue
Albany, NY
12208-3410
USA
Fax: (518)626-6777

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

528D-14TPS-042

Control Number:

354531300