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This Position Is No Longer Available

Job Title:  Supervisory Program Analyst, GS-343-15
Agency:  Small Business Administration
Job Announcement Number:  DEU-14-007-HQ-988084

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$123,758.00 to $155,500.00 / Per Year
Friday, November 01, 2013 to Wednesday, November 20, 2013
Full Time - Permanent
1 vacancy in the following location:
Washington DC, DC View Map
United States Citizens
Not Applicable


Are you motivated by helping people? Do you enjoy challenging but satisfying work? Why search any longer -- we have just the opportunity that you've been looking for! Small Business Administration's Office of Disaster Assistance (ODA) is a highly motivated and diverse team that seeks talented people to help families and businesses rebuild their lives after disasters. Come join us and make a difference.

You will serve as a Supervisory Program Analyst for the Office of Disaster Assistance (ODA), Headquarters (HQ) office in Washington, DC under the supervision of the Deputy Associate Administrator for Disaster Assistance. You will be responsible for performing analytical and evaluative work related to the development and execution phases of the disaster loan-making program. In addition, you will serve in dual roles as a first level supervisor to employees assigned to ODA Headquarters in Washington, DC, and as a second level supervisor to employees located at ODA’s Processing and Disbursement Center (PDC) in Fort Worth, TX.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. 

This position is also being announced under Merit Promotion Procedures, announcement# MPP-14-003-HQ-988256 

· This is a permanent position


  • Occasional Travel
  • On occasion, during times of substantial disaster activity, you may be required to work overtime and/or travel wth little or no advance notice.


  • No


  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Background investigation and credit check are required.
  • Financial disclosure is required.
  • You may be required to complete a one-year probationary period.


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You will serve as a Supervisory Program Analyst for the Office of Disaster Assistance (ODA), Headquarters office in Washington, DC. You will provide administrative and technical supervision to subordinate staff, all of whom have duties and responsibilities that are nationwide in scope. You will oversee ODA’s Quality Assurance (QA) Program and a QA staff at the PDC who is responsible for conducting audits of the loan process and disbursements.  You will also schedule Disaster Center quality reviews of the loan and verification programs and plan, develop and conduct major research projects related to the SBA Disaster Assistance Program. In addition, you will plan, develop, implement, and coordinate disaster declaration policies and procedures by developing National guideline material for the Agency and ensuring that these policies are carried out uniformly and consistently.


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Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. 
You must meet all qualification requirements by the closing date of this announcement.  
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated “Ineligible” for that grade level.

To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must demonstrate the following: 


*Reviewing loan processes or operations to ensure compliance, establish procedures, or take corrective action

*Directing or leading a staff in the day-to-day operations of an organization or office.

*Planning and/or conducting research projects to identify trends, efficiencies, problem areas, etc. 

*Communicating orally and in writing with agencies or organizations to make them aware of issues or program goals, relay information, or gain buy-in. 

*Developing or recommending policies, criteria, guidelines, and/or operating procedures for an efficient and effective program.



GS-15: There is no educational substitute for this grade level.


1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location.  CTAP/ICTAP eligibles must be placed in the "Well Qualified" category or higher in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.
2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.


For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration.   This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for.   Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application.   If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category.   Third, your name will be placed in one of the three following categories:

  • Best-Qualified – highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
  • Well-Qualified – competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
  • Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference:   The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies (knowledge, skills, and abilities).  You do not have to respond to the KSAs separately but your resume should contain sufficient information to demonstrate possession of the KSAs.

Knowledge, Skills and Abilities (KSA's):

1. Ability to lead, manage, and supervise a staff.
2. Knowledge of quality assurance processes for loan making activities to assure compliance with applicable regulations, policies and procedures; establish patterns of practice; and identify inconsistencies and potential problems.
Ability to conduct research projects to capture trends and developments and propose alternative approaches.
Ability to communicate effectively both verbally and in writing.
5. Ability to plan, develop, and implement disaster and/or loan program policies and procedures.


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If selected for this position, you will be eligible for benefits. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here



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The complete Application Package, including required documents, must be submitted by 11:59 PM (Eastern Time) on Wednesday, November 20, 2013


To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the Occupational Questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

If you cannot upload the supporting documents using Application Manager you can fax them by completing this cover page  using the following Vacancy ID RH988084.  Fax your documents to 1-478-757-3144.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

II. APPLY BY FAX only if you cannot apply online.
1.  Click the following link to view and print the Occupational Questionnaire View Occupational Questionnaire , and

2.  Print this 1203FX form to provide your response to the Occupational Questionnaire and

3.  Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  


  • Include the 8-character Vacancy Identification Number RH988084
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number, Social Security Number or name. 


·         Resume or application of your choice (with average hours worked)
·         Occupational Questionnaire
·         Veterans Preference documentation (if applying for Veteran’s Preference)
Submitting Documents

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account for this vacancy announcement. Your documents will display under the Details tab in the Document area.

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied, saved, then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

If faxing your application, you should call the contact below to verify receipt. DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.

If you need assistance applying online or by fax, please contact OPM at


Julia A. Kwiatkowski
Phone: (703)487-8100x6873
Agency Information:
Office of Disaster Assistance
13221 Woodland Park Road
5th Floor
Herndon, VA


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

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