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This Position Is No Longer Available

Job Title:  Information Technology (IT) Specialist GS-2210-7/9 (DEU-JR)
Department:  Department Of The Interior
Agency:  Bureau of Reclamation
Job Announcement Number:  BR-MP-2013-198

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$38,790.00 to $61,678.00 / Per Year
Wednesday, October 30, 2013 to Wednesday, November 13, 2013
Full Time - Term not to exceed 13 months. May be extend up to a total of 2 years.
1 vacancy - Redding, CA   View Map
All United States Citizens and Nationals


Reclamation is a contemporary water management agency. Reclamation is best known for Hoover Dam on the Colorado River, Grand Coulee Dam on the Columbia River, Shasta Dam on the Sacramento River, and Folsom Dam on the American River. Today we are the largest wholesaler of water in the country and the second largest producer of hydroelectric power in the western United States. Visit: View our DVD titled "Traditions, Talent, and Teamwork" at:

We have just the opportunity for you!  Come, join us, and become a vital part of the team. Your information management (IT) expertise is needed to provide IT support to project personnel involved in administration, security, engineering, environmental, natural resources, and water and land programs. You'll serve as a valued team member and your work will assist the Northern California Area Office in accomplishing it's mission.

This position is located with the Bureau of Reclamation, Northern California Area Office, Administrative Management Division in Shasta Lake City, California. For information on the Northern California Area Office visit: For information about Shasta Lake City visit:

Additional vacancies may be filled from this vacancy announcement.


  • Position Subject to an Extensive Background Investigation.


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Position may be filled at the GS-07 or GS-9 level.  The duties of GS-7 position are developmental in nature, leading to the full performance level of GS-9.  The incumbent may be non-competitively promoted to the next level of the position upon meeting all regulatory requirements; certification by the supervisor of successful performance; completion of all training requirements; and the availability of work at the next higher grade level.  Note: promotion is not automatic.   At the full performance GS-9 level, the incumbent serves as an IT specializes performing the following:

  • Provides technical assistance to computer users for a wide variety of systems involving administration, engineering, contracts and planning applications on individual computers, file servers, minicomputers, and mainframes. 
  • Investigates, resolves and answers inquiries in person and/or via telephone concerning systems operations; diagnoses system hardware, software, and operation problems; and recommends or performs corrective action.  
  • Performs software installations and upgrades required to maintain up-to-date operating system. Ensures compatibility of IT information systems and applications. Troubleshoots, diagnoses, corrects errors and malfunctions, and resolves routine compatibility problems between new and existing equipment.
  • Performs systems administration duties involving software installations, operating system management, upgrades, account management, user data allocation management, backups, communication management, and security. 
  • Responds to system shutdowns, interruptions, failures and analyzes problems. 
  • Evaluates current work processes and procedures and determines feasibility of proposed applications or modifications for computer processing.  Designs, codes, debugs, documents and tests computer processes.  Performs fact finding to obtain an understanding of job requirements and prepares workflow charts, decision tables, and other needed documents to ensure adequacy and completeness of subsequent computer applications/processes. 


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Applicants must have one year of specialized experience or additional education as defined below.

GS-7: One year of specialized experience equivalent in difficulty and complexity to at least the GS-5 level in the Federal service; OR, superior academic achievement; OR, one full year of graduate level education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.

Superior Academic Achievement (SSA): Applicants can qualify for the GS-07 on the basis of Superior Academic Achievement with a Bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. SSA can be met in one of three ways:(1) high grade point average,(2) class standing, or (3) member ship in a national scholastic honor society.
   (1) GPA 2.95 or above for all courses for the entire curriculum or for courses completed during the final 2years. As an alternative, the GPA may be 3.45 or higher for courses in the major field of study either all major courses or major courses during the final 2 years.
   (2) Class Standing. Applicants must rank in the top third of the graduating class in the college, university, or major subdivision.
   (3) Honor Society Membership. Membership in one of more than 65 nationally recognized scholastic honor societies may qualify.

GS-9: One year of specialized experience equivalent in difficulty and complexity to at least the GS-7 level in the Federal service; OR, two full years of progressively higher level graduate education or Master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics.

For all grades, individuals must have IT related experience demonstrating each of the following for competencies:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Definition of Specialized Experience: To meet specialized experience, your resume must describe experience that demonstrates the particular knowledge, skills, and abilities as follows:

GS-07: assisting in the planning and delivery of a full range of IT customer support services to an organization; installing, configuring, upgrading, and troubleshooting hardware and software components; participating in presenting IT related training and assistance to customers; responding to routine IT related customer requests; or maintaining IT problem tracking and resolution databases. These examples are not all inclusive.

GS-09: experience responding to customer IT help requests and resolving problems according to written procedures; experience performing phases of assignments pertaining to the design, development, testing evaluation and maintenance of operating systems; experience installing, configuring, upgrading, and troubleshooting hardware and software components; experience participating in designs and studies for new applications, modifications or improvements to IT systems; or experience analyzing computer system requirements for upgrades, modifications or new applications. These examples are not all-inclusive.

This vacancy announcement allows substituting education for experience. You must submit a copy of your college transcript (unofficial copy is acceptable) to support your education if you are substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred.

Foreign Education: To receive credit for education completed outside the United States, applicants must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Applicants must meet all qualification, and as applicable, time-in-grade, and selective factor requirements by the closing date of this announcement.


Human Resources will review resumes and transcripts to ensure applicants meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided in the assessment questionnaire. The assessment questionnaire will take approximately 60 minutes. Applicants determined best-qualified will be referred to the selecting official.

Category rating and selection procedures will be used for evaluating this position. If you meet the basic qualification requirements, your on-line responses to the vacancy assessment questionnaire will be used to determine the quality and extent of your experience, education, training, etc., for placement in one of the following categories: 1)Best Qualified, 2) Well Qualified and 3) Qualified. Veterans with preference will be placed at the top of their respective category.
- Best Qualified candidates are those who meet minimum qualifications, are highly proficient in the major requirement(s) of the position, and proficient in most of the remaining aspects of the position.
- Well Qualified candidates are those who meet minimum qualifications and are proficient in most aspects of the position.
- Qualified candidates are those who meet minimum qualifications and possess only a few aspects of the position.

Applicants will be further evaluated on the following Knowledge, Skills and Abilities (KSAs) through their resume and responses to the online questions.
1. Knowledge of customer IT support principles, methods, and techniques to plan and deliver a full range of customer support services, diagnose and resolve problems in response to customer's report of system problems, and provide customer training.
2. Knowledge of operating systems and administration methods and procedures to install upgrades and software, configure and maintain operating systems, monitor performance, run tests, troubleshoot systems, respond to shutdowns, interruptions, and system failures, and backup and restore data.
3. Knowledge of application software and systems analysis methods, tools and techniques and analytical skills to gather data and understand work flow processes; and participate in the design, development, testing and implementation of new or modified applications software.

Applicants must make a fair and accurate assessment of their qualifications. Applicants rating themselves higher than is apparent in their description of experience, competencies, skills, and/or education/training OR whose resume/application is incomplete may be removed from employment consideration.
To preview questions please click here.


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Working for the Bureau of Reclamation offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. To explore the major benefits offered to most Federal employees, visit:


Relocation: Relocation: Travel, transportation, and relocation expenses are not authorized for payment by the Bureau of Reclamation. Any costs incurred in reporting for duty are the responsibility of the selectee.

Telework: Reclamation has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisory approval.

Employment Conditions:
- Travel is required approximately 10% of the time.
- Operation of a government vehicle is required; therefore, you must possess and maintain a valid State driver's license.
- Position may be subject to successful completion of a one year trail period.
- Successful adjudication of personnel security investigation required.
- This position is included in the bargaining unit represented by NFFE, Local 951.

Selective Service: Male applicants born on or after January 1, 1960, must certify that they have registered with the Selective Service System or are exempt from having to do so under Selective Service Law. To verify you have registered,visit:http:

Optional Form 306 (OF-306):  Before final appointment and again before you begin work, you will be required to sign and certify the accuracy of the information in your application. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.

Equal Employment Opportunity: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

For a list of Frequently Asked Questions regarding the Federal hiring process visit:

Legal and Regulatory Guidance:


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Applications (resume and assessment questionnaire) for this vacancy MUST be received online BEFORE midnight Eastern Time (Washington D.C. time) on the closing date of this announcement. When you're ready to apply, click the blue APPLY ONLINE button at the side of any page.

This vacancy is being announced through Bureau of Reclamation's Hiring System--HireMe. For more information about the HireMe system and the registration process, visit:

As part of the on-line application process, applicants may be required to submit supporting documents. Failure to submit the requested supporting documents may result in your not being considered for this position.

Options for submitting supporting documentation include Auto Requested Fax or uploading from a USAJOBS profile (instructions are provided during the online application process.) In addition, applicants may E-mail their supporting documentation to, fax directly to the HR Office at 916-978-5563, or mail or hand-deliver to USBR/ATTN: HR, 2800 Cottage Way, Sacramento, CA 95825. Include your name and the vacancy number on the supporting document(s).

Applicants needing assistance in applying online should contact the HR Office at 916-978-5476. If applying online poses a hardship contact the HR Office prior to the closing date of the announcement for an alternative method of applying.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at the phone number shown at the bottom of this page. The decision on granting reasonable accommodation will be on a case-by-case basis.


To be considered for this position, applicants are required to submit a resume (with dates of employment, i.e. years and months), an on-line assessment questionnaire, and the following supporting documents, as appropriate:

Transcript(s): If using college education to qualify, you must furnish a copy of your college transcript(s). If selected, you will be required to provide official college transcripts to verify your educational qualifications prior to reporting for work.

DD-214, Certificate of Release from Active Duty: If you are entitled to veterans' preference, you must provide a copy of your DD-214, and you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency.
-For 5-point veterans' preference, submit a copy of your DD-214 (Member 4 Copy), or an official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.
-For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the required documentation requested by this form.
-For information on veteran's eligibility visit:

CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced or involuntarily separated. Applicants claiming CTAP-ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified, i.e. meet the minimum qualification requirements, including selective factors, education and experience requirements and score at least 90 on the assessment questionnaire as established, and be able to perform the duties of the position upon entry. For information on CTAP/ICTAP, visit:


Human Resources Office
Phone: 916-978-5476
Fax: 916-978-5563
Agency Information:
2800 Cottage Way
Attn: MP-500
Sacramento, CA
Fax: 916-978-5563


After all application packages have been received, resumes and transcripts will be reviewed to ensure applicants meet the basic qualification requirements. Each applicant who meets the basic qualifications will be further evaluated on the information provided in the Assessment Questionnaire. Best-qualified applicants will be referred to the selecting official. After making a tentative job offer, a suitability and/or security background investigation will be conducted. A final job offer is typically made within 40 days after the deadline for applications. Applicants should monitor their status for positions with the Bureau of Reclamation, by regularly checking their public status notifications in their USAJOBS profile.

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